Latest Jobs at Westfield Consulting

Job Purpose

• Responsible for creating as well as maintaining a long-term relationship with their customers so as to represent the store in a positive manner and achieve sales goals while ensuring further business.

Key Responsibilities

• Greet customers and determine their wants and needs
• Discuss quality, type and number of merchandise required for a particular purchase
• Recommend merchandise based on the individual requirements
• Advise customers on care and utilization of merchandise
• Explain the advantage and use of merchandise to customers
• Answer customers’ questions satisfactorily
• Assist in displaying merchandise
• Build customer confidence by offering them suggestions and opinions
• Document sales by creating and updating customer profile records
• Process card payments and cash
• Stock shelves with merchandise
• Answer queries from customers
• Report problems and discrepancies to the supervisor
• Balance cash registers with receipts
• Deal with customer complaints
• Work with established rules, mostly with brands
• Attach price tags to items on the shop floor.

Requirements

• Minimum of Senior School Leaving Certificate
• Sales experience is an added advantage
• Must have a confident disposition, and be able to treat customers with respect
• Must be polite, helpful, and regular in attendance
• Strong ability to stand or move about the department all through working hours
• Ability to adhere to company policy and procedures in carrying out all assigned duties
• Good written and verbal communication skills to relate effectively with customers, co-workers, and management
• Strong ability to relate effectively with co-workers and work in a team to achieve store goals
• Must have knowledge of inventory techniques
• Must maintain smart dressing and appearance and be articulate in speech.

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Job Purpose

• Follow through on targets set by mobilizing deposit liabilities through the different products of the bank as well as generating risk assets thereby creating revenues for the bank.
• Solicit/develop and maintain profitable long-term account relationship with customers.

Key Responsibilities

• Ensure that target set in terms of deposit liabilities, risk is met.
• Assist in the preparation of annual sales plans and strategies to enable the team to achieve targeted growth objectives.
• Prospect and market bank’s products to meet customer needs.
• Negotiate & convince customers to buy the bank’s product/services (liability, risk etc.).
• Assist in the development and update of strategic plans in-line with the current prevailing market realities.
• Manage and deepen relationships with existing and prospective customers.
• Maintain strong interdepartmental relationships with relevant departments and follow up on transaction processing to ensure customer instructions are attended to promptly and efficiently.
• Maintain adequate records of all transactions.
• Marketing of Banks product to customers
• Proper Appraisal of loan request in-line with Banks process
• Prompt packaging of customers transactions
• Ensure compliance with AML/CFT guidelines
• Effective Management of loan Portfolios
• Relationship Management & collection of monthly repayments
• Recovery of delinquent loans
• Prompt processing of liquidation of facilities and rollovers.
• Generation of monthly/periodic reports
• Ensure effective relationship management with new and existing customers to improve deposit liability growth and mix.

Requirements

• Minimum of a First Degree
• Minimum of 2 years in a Financial Institution environment
• Knowledge of financial service channels.arket/y
• Knowledge of customer needs across different segments such as income, geography, culture, demography and markets (Market segmentation and analysis).
• Knowledge of the money markets.
• Knowledge of micro and macro economics
• Knowledge of financial markets analysis.

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Job Purpose

• Render excellent service to both internal and external customers; this is done through the provision of assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery to delight them.

Key Responsibilities

• Escalate all customer care issues to the Head of Operations and follow through on corrective measures.
• Sell the Banks products and services to existing customers and intending prospects.
• Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
• Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
• Open all account types in the bank for various customers and ensure all accounts have complete documentation.
• Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
• Attend to customers’ complaints, request, instructions, enquiries etc.
• Arrange all documents and account opening packages appropriately.
• Handle account maintenance activities; balance enquiry, freezing/unfreezing of account, placing of lien, reactivation of dormant accounts.
• Initiate the set-up of standing order.
• Issue and activate all card products to eligible customers.
• Carry out all other bank services as delegated by the Head of Operations.
• Initiate and set up Alert, Online and Mobile Banking services.
• Initiate linking / hot listing and blocking / unblocking of debit cards.
• Send out / respond to external account reference enquiries, confirm status of internal account reference.
• Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.

Requirements

• Minimum of a first degree
• Minimum of 2 years in a Financial Institution environment
• Knowledge of financial service channels.arket/y
• Knowledge of customer needs across different segments such as income, geography, culture, demography and markets (Market segmentation and analysis).
• Knowledge of the retail banking market.
• Knowledge of micro and macro economics
• Knowledge of financial markets analysis.

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Job Purpose

• Coordinate recruitment briefs from various clients and ensure that all recruitments are in line with the client’s requirements

Key Responsibilities

• Sourcing and reaching out to qualified candidates for current open roles.
• Serving as a go-between for candidates and clients.
• Co-ordinating the entire hiring process end to end.
• Evaluating candidates for roles of various fields.
• Network with potential hires through professional groups on social media
• Collaborating with clients to set qualification criteria for future employees where the need arises.
• Detailed screening of both resumes and job applications to match the requirements of clients.
• Conduct initial phone screens to create shortlists of qualified candidates.
• Interviewing candidates for a wide range of roles i.e. Junior, Senior and Executive.
• Maintaining a database of candidates for major / frequent / popular job roles.
• Follow up with candidates through the hiring process.
• Development of interview techniques and assessment methods.
• Other duties and responsibilities as assigned from time to time in line with overall job purpose.

Requirements

• First degree in a numerate or business-related discipline
• Minimum of 2 years cognate work experience in Human Resources / Business Development
• Experience in Consulting is an added advantage
• Strong networking ability
• Knowledge of company services and the ability to sell them.

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Job Summary

• The Accountant is responsible for managing day-to-day financial transactions and maintaining accurate financial records, ensuring compliance with internal controls, tax regulations, and reporting requirements.

Principal Duties and Responsibilties

• Maintain accurate and up-to-date records of all financial transactions.
• Process payments, invoices, and receipts in accordance with financial policies.
• Conduct bank reconciliations and ensure financial records match bank statements.
• Ensure proper documentation for all financial transactions.
• Process vendor payments and ensure all invoices are properly approved and recorded.
• Manage accounts receivable, invoicing clients and following up on outstanding payments.
• Prepare payroll calculations and ensure timely salary disbursement.
• Prepare tax filings and ensure timely payment of all statutory obligations.
• Ensure all financial records are audit-ready and compliant with regulatory standards.

Qualifications and Experience

• BSc/HND in Accounting, Finance, or a related field.
• 2 - 3 years of experience in financial accounting.
• Strong understanding of tax regulations, financial reporting, and compliance.
• Proficiency in accounting software (e.g., QuickBooks, Sage, Xero) and Microsoft Excel.

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Job Summary

• The Front Desk Officer is responsible for managing the reception area, providing excellent customer service, and performing administrative task to ensure smooth operations.

Principal Duties and Responsibilties

• Welcomes customers and provides basic information about products and services.
• Handles phone calls, messages, and walk-in inquiries.
• Manages order bookings, pick-ups, and customer complaints.
• Maintains a clean, organized reception area and supports daily shop operations.
• Handles WhatsApp orders and online orders
• Contributes to team effort when required
• Takes messages and communicates them to appropriate enquirers.

Qualifications and Experience

• BSc / HND / ND / NCE in any field.
• 2 - 3 years of experience in Customer Service.
• Good communication skill.
• Proficiency in Microsoft suite.