Sales Executive at Westfield Consulting

Job Purpose

• Responsible for creating as well as maintaining a long-term relationship with their customers so as to represent the store in a positive manner and achieve sales goals while ensuring further business.

Key Responsibilities

• Greet customers and determine their wants and needs
• Discuss quality, type and number of merchandise required for a particular purchase
• Recommend merchandise based on the individual requirements
• Advise customers on care and utilization of merchandise
• Explain the advantage and use of merchandise to customers
• Answer customers’ questions satisfactorily
• Assist in displaying merchandise
• Build customer confidence by offering them suggestions and opinions
• Document sales by creating and updating customer profile records
• Process card payments and cash
• Stock shelves with merchandise
• Answer queries from customers
• Report problems and discrepancies to the supervisor
• Balance cash registers with receipts
• Deal with customer complaints
• Work with established rules, mostly with brands
• Attach price tags to items on the shop floor.

Requirements

• Minimum of Senior School Leaving Certificate
• Sales experience is an added advantage
• Must have a confident disposition, and be able to treat customers with respect
• Must be polite, helpful, and regular in attendance
• Strong ability to stand or move about the department all through working hours
• Ability to adhere to company policy and procedures in carrying out all assigned duties
• Good written and verbal communication skills to relate effectively with customers, co-workers, and management
• Strong ability to relate effectively with co-workers and work in a team to achieve store goals
• Must have knowledge of inventory techniques
• Must maintain smart dressing and appearance and be articulate in speech.