Senior Sales Associate / Manager at Rivy (Formerly Payhippo)

Job Responsibilities:

⁠Sales Strategy and Planning:

• Develop and implement effective sales strategies and processes that align with the company’s objectives and drive growth.
• Set clear sales targets and KPIs, and ensure the sales analyst and associate have a clear direction to achieve them.
• Forecast sales performance based on market trends, previous sales data, and strategic initiatives.
• Identify new business opportunities and potential markets to expand the company’s reach.

Team Leadership and Development:

• Lead, motivate, and mentor the sales associates to achieve individual and team sales targets.
• Provide training, guidance, and support to sales representatives to improve skills and ensure they meet performance expectations.
• Conduct regular performance reviews with the sales team, providing feedback, goal-setting, and development plans.
• Foster a high-performance culture focused on accountability, collaboration, and results.

Client Relationship Management:

• Develop and maintain strong relationships with key clients and partners.
• Ensure customer satisfaction through proactive problem-solving, addressing concerns, and providing excellent service.
• Assist in negotiating and closing high-value sales or complex deals, ensuring favorable terms for the company.
• Collaborate with the customer service team to ensure smooth post-sale experiences and customer retention.

Sales Performance Monitoring:

• Monitor the performance of the sales team through regular reporting, analyzing sales activities, and tracking performance against goals.
• Identify areas of underperformance and develop corrective action plans to drive improvements.
• Use CRM tools to track sales activities, opportunities, and client interactions.
• Market Research and Competitive Analysis:
• Conduct market research to stay informed of industry trends, competitor activities, and customer needs.
• Analyze customer feedback and competitor strategies to inform sales strategies and stay ahead of market demands.
• Adjust sales tactics as necessary based on market conditions and evolving business needs.

Collaboration with Cross-Functional Teams:

• Work closely with marketing to align sales campaigns, promotional activities, and lead-generation strategies.
• Collaborate with internal teams (marketing, credit, engineering, etc.) to ensure product offerings are aligned with customer needs and feedback.
• Provide insights from customers to help shape product development and enhancements.

Sales Reporting and Analysis:

• Prepare regular reports on sales metrics including team performance, revenue growth, and forecasting.
• Present sales data and performance updates to senior management and suggest strategies for improvements or growth.
• Maintain a detailed sales pipeline and ensure the accuracy of all sales-related data.
• ⁠Budgeting and Resource Allocation:
• Manage the sales team budget and ensure resources are allocated effectively to maximize ROI.
• Ensure the sales team has the tools, training, and support necessary to meet objectives.

Qualifications

• Bachelor's degree.
• Minimum of 3 years of experience, with a proven track record in sales and business development.
• 2 years experience in sales of solar or other clean-tech equipment.
• Entrepreneurial mindset, with a passion for driving innovation and achieving results
• Excellent analytical and problem-solving skills, with a strategic mindset.
• Effective communication and negotiation skills, building and maintaining relationships with clients, partners, and stakeholders.
• Meet required financial targets/sales budgets.
• Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
• A go-getter attitude towards exceeding monthly targets and customer expectations.