Jobs at Contec Global Infotech Limited

Overview

• As a Sales Executive at Afrione, you will be responsible for assisting customers in finding the right electronic products to meet their needs.
• Your primary objective will be to provide exceptional customer service while driving sales and achieving revenue targets.

Key Responsibilities

• Customer Assistance: Greet customers as they enter the store and engage them in friendly and informative conversations to understand their needs and preferences.
• Product Knowledge: Stay up-to-date on the latest electronic products, features, and specifications to effectively communicate product benefits and assist customers in making informed purchasing decisions.
• Sales Generation: Proactively approach customers to promote products, offer product demonstrations, and provide recommendations based on their requirements.
• Cross-Selling and Up-Selling: Utilize your knowledge of the product range to cross-sell and up-sell complementary products and accessories to maximize sales opportunities.
• Order Processing: Process sales transactions accurately and efficiently using the point-of-sale (POS) system, ensuring proper documentation and adherence to company policies and procedures.
• Stock Management: Monitor inventory levels and assist in restocking shelves and merchandise displays to ensure a visually appealing and well-organized store environment.
• Customer Service Excellence: Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed customer expectations and foster long-term relationships.
• Promotional Activities: Assist in the implementation of sales promotions, marketing campaigns, and store events to drive traffic and increase sales.

Qualifications

• High School Diploma or equivalent; Associate's or Bachelor's Degrees in Business Administration or related fields preferred
• 3+ years relevant work experience.
• Proven experience in retail sales, preferably in the electronics industry.
• Strong interpersonal skills with the ability to build rapport and communicate effectively with customers.
• Excellent product knowledge and a passion for technology and electronic gadgets.
• Demonstrated ability to meet and exceed sales targets in a fast-paced retail environment.
• Proficiency in using POS systems and basic computer applications.
• Flexibility to work evenings, weekends, and holidays as required.

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Overview

• As a Technical Engineer specializing in POS machines and electronics at Afrione, you will play a crucial role in diagnosing, troubleshooting, and repairing technical issues with POS systems, electronic devices, and related peripherals.
• Your expertise and dedication will contribute to ensuring the smooth functioning of our clients' businesses and maintaining our reputation for excellence in technical support.

Key Responsibilities

• Diagnosis and Troubleshooting: Utilize your technical expertise to identify and diagnose hardware and software issues with POS machines, electronic devices, and peripherals through systematic troubleshooting procedures.
• Repair and Maintenance: Perform repairs, replacements, and upgrades on POS systems, electronic equipment, and components, including circuit boards, processors, displays, printers, scanners, and card readers, to restore functionality and optimize performance.
• Technical Support: Provide remote or on-site technical support to clients experiencing technical difficulties with their POS systems and electronic devices, offering timely and effective solutions to minimize downtime and disruption to business operations.
• Preventive Maintenance: Conduct routine inspections and preventive maintenance tasks on POS machines and electronics to identify potential issues early, prevent system failures, and prolong the lifespan of equipment.
• Documentation and Reporting: Maintain detailed records of service calls, repairs performed, parts replaced, and other relevant information using service management software or documentation systems. Generate reports on service activities, trends, and recommendations for continuous improvement.
• Customer Interaction: Communicate professionally and courteously with clients to understand their technical requirements, provide updates on repair progress, and offer guidance on equipment usage, troubleshooting techniques, and preventive maintenance practices.
• Quality Assurance: Ensure that all repairs and maintenance activities comply with company standards, industry regulations, and manufacturer specifications to deliver high-quality and reliable technical services to clients.
• Training and Development: Stay updated on the latest advancements in POS technology, electronic systems, and repair techniques through ongoing training, certification programs, and self-study to enhance your technical skills and knowledge.

Qualifications

• Bachelor's Degree or equivalent certification in Electrical Engineering, Computer Engineering, or a related field.
• Proven experience in diagnosing and repairing POS machines, electronic devices, and peripherals, preferably in a technical support or field service role.
• Strong technical proficiency in hardware troubleshooting, soldering, component-level repair, and firmware/software diagnostics.
• Familiarity with a variety of POS systems, electronic equipment brands, and diagnostic tools.
• Excellent problem-solving abilities, attention to detail, and organizational skills.
• Effective communication skills with the ability to interact professionally with clients and colleagues.
• Flexibility to work independently or as part of a team in a fast-paced and dynamic environment.
• Valid driver's license and willingness to travel to client sites as needed.

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Job Description

• As a Quality Assurance and Tester with expertise in product experience at Afrione, you will play a critical role in ensuring the quality, usability, and overall satisfaction of our software products.
• You will leverage your technical knowledge, user experience insights, and effective communication skills to collaborate with developers, product managers, and stakeholders throughout the product development lifecycle.

Key Responsibilities

• Quality Assurance: Design and execute comprehensive test plans, test cases, and test scenarios to evaluate the functionality, performance, and usability of software products across different platforms and devices.
• User Experience Testing: Conduct thorough usability testing and heuristic evaluations to assess the user experience (UX) design, interface interactions, navigation flows, and accessibility features of software applications.
• Technical Expertise: Utilize your technical background to identify, isolate, and reproduce software defects and issues, working closely with development teams to prioritize and resolve them in a timely manner.
• Product Experience Analysis: Analyze user feedback, behavior metrics, and usability data to gain insights into user preferences, pain points, and opportunities for improvement, informing product enhancements and feature prioritization decisions.
• User-Developer Communication: Serve as a liaison between users, developers, and product managers, effectively communicating user needs, technical requirements, and product feedback to facilitate collaboration and alignment across teams.
• Product Management Support: Assist product managers in defining product requirements, user stories, and acceptance criteria based on user insights, technical considerations, and business objectives, contributing to the overall product roadmap and strategy.
• Documentation and Reporting: Document test results, defect reports, and performance metrics using appropriate tools and systems. Generate regular status reports, progress updates, and recommendations for continuous improvement to stakeholders.
• Training and Knowledge Sharing: Stay informed about industry best practices, emerging trends, and new technologies related to quality assurance, testing methodologies, and user experience design. Share knowledge and mentor team members to enhance collective expertise and capabilities.

Qualifications

• Bachelor's degree in computer science, software engineering, human-computer interaction, or related field.
• Proven experience in quality assurance, software testing, and user experience evaluation, preferably in a software development environment.
• Strong technical proficiency in testing methodologies, test automation tools, and bug tracking systems.
• Solid understanding of user-centered design principles, usability testing techniques, and accessibility standards.
• Excellent analytical skills with the ability to interpret data, identify patterns, and draw meaningful insights to drive decision-making.
• Exceptional communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical stakeholders.
• Detail-oriented mindset with a passion for delivering high-quality products that meet or exceed user expectations.
• Collaborative attitude and willingness to work closely with cross-functional teams in a fast-paced and dynamic environment.