Jobs at Food Concepts Plc

Requisition ID: 2023
Grade Level: 4

Job Purpose

• To develop and implement quality assurance policies, conduct tests and inspections, identify production process or product issues and present solutions, processes to ensure that they meet world-class benchmarks in the region.

Core Responsibilities and Key Result Areas
Strategic Implementation:

• Ensure consistent monitoring, implementation and compliance of the Business Division with relevant legislation laws.
• Implement strategic directions for Quality Assurance function for Business Division.
• Work with organisation members to audit, identify quality problems and improve operational processes.
• Investigate and diagnose quality complaints, track down components and recommend corrective actions.
• Develop and implement techniques for compiling, preparing and presenting data.

Quality Standards and Procedural Management:

• Maintain all operations and technical documents assigned to him/her
• Ensure strict conformity to Food Safety Standard, cGMP, GHP, and GLP always.
• Ensure strict compliance and sustenance of company certifications e.g. ISO standards
•  Ensure strict adherence to all set operation standards.
• Ensure conformity of all raw materials and packaging materials to specifications before usage in the CR and PX stores under his/her direct control.
• Carry out spot checks on processes and materials before clearance for use, when required.
• Develop a measurable standard for materials and processes assigned to him/her.
• Report any non – conformity beyond his/her competence to the Superior without assumption.
• Carry out analytical tests in conformity with the approved work instruction.
• Collate and process analytical data and submit adequate reports timely to the superior.
• Whenever required, cater for regulatory activities with government agencies.
• Maintain confidentiality of all technical information or documentation at his disposal.
• Perform any other task that may be assigned from time to time.

Suppliers Certification:

• Demand FC’s / Regulatory agencies acceptable quality and food safety standards from our raw materials. suppliers and contractors during supplies and services.
• verifies, certifies and recommends acceptable suppliers that align with the FC’s minimum supplies’ quality standards.
• Issue compliance ratings against all the company’s business locations and suppliers operating standards.
• Visit supplier’s sites for productions and packaging audits.

Quality/Food Safety Compliance:

• Responsible for product labeling compliance and for keeping product specifications current.
• Plan, promote, and organize training activities related to food quality and food safety.
• Investigate customer concerns or complaints about food quality.
• Take necessary steps to control potentially unsafe or poor-quality products.

Reporting and Supervision:

• Plan, assign and supervise Quality/HSE function in Abuja/North region through the direct reporting Associate/Officer(s).
• Implement and monitor Quality/HSE Initiatives and operations.
• Plan, schedule, coordinate, review and report on the work of Quality/HSE staff.
• Ensure periodic Quality/HSE reports/metrics to Head, Quality/HSE.

Key Performance Indicators

• Efficiency Indicator – Productivity
• Impact Indicator – Customer satisfaction and Fidelity
• Effectiveness Indicator - Value
• Customer service Indicator – Customer complaints
• Safety Indicator – Quality/Safety

Knowledge Requirements:

• Knowledge of quality assurance policies and procedures and Safety – Food; Fire, OH & Environmental
• Knowledge of relevant regulatory standards
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis

Job Specifications
Educational Requirements:

• A minimum of a Bachelor’s Degree in Natural/Physical Science or Manufacturing Management is required.

Professional Requirements: 

• Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential.

Experience Requirements: 

• 5 - 6 years’ experience in similar role.

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Requisition ID: 780

Job Summary

• To ensure the company conducts its business in full compliance with all national and international laws and regulations that relate to the Quick Service Restaurant sector, as well as professional standards, accepted business practices, and internal standards.

Core Responsibilities and Key Result Areas
Risk & Compliance:

• Ensure that all company products comply with applicable regulations (federal and state), and any regions in which they are sold.
• Gather, analyse, and interpret technical data, and translate it correctly into official regulatory submissions
• Perform OSC across all CR stores and PX Kiosks
• Liaise with SEC and other regulatory bodies
• Provide specialist advice on core matters concerning regulatory compliance, aiming to keep the company’s products and services within the quality control circle.
• Maintain awareness of changing regulations for the company’s products and assist with the proper registration of components.
• Investigate and record any complaints that may transpire due to non-compliance of regulations and take measures to ensure that it is not repeated.
• Research, implement, and manage the areas of regulations and laws, and food regulations, policies and procedures, consumer protection, and public interest laws.
• Work closely with the head, risk and compliance, in overseeing compliance procedures.
• Address employee concerns or questions on legal compliance
• Confer with department heads to determine the type of service that they are providing, and the intensity of the compliance system that they will need.

Key Performance Indicators:

• Rate of compliance with applicable regulations
• Achievement of sensitization on changing/evolving regulations on company products

Knowledge Requirements:

• Knowledge of legislations, its changes and developments as they affect the Food Industry,
• Knowledge of Fundamentals of Accounting
• Knowledge of Risk & Compliance standards or processes
• Knowledge of legal standards and in-house policies
• Knowledge of reporting procedures and record keeping
• Knowledge of the QSR/Food Industry practices

Job Specifications
Educational Requirements:

• A good First Degree in Law, Finance, Business Administration or related areas.
• Possession of a Master’s degree in Business Administration or related degree is an added advantage

Professional Requirements:

• Membership of ICAN, ACCA, ACA, CIMA, or any other related professional qualification is required.
• Certifications in compliance will also be added advantage

Experience Requirements:

• 5-6 years’ experience in a similar role, especially in the QSR/FMCG sector.

Decision Expectations:

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Address employee concerns or questions on legal compliance
• Provide specialist advice on core matters concerning regulatory compliance

Working Conditions:

• Jobholder typically work 40 hours per week, Monday to Friday, although there may involve weekend or evening work.
• This role is largely office and field -based, although at times the individual may require travel to meetings held off-site, as the company has more than one office.
• Jobholder is a professional of high ethical standards who works diligently to complete his/her duties keeping in mind the objectives of the business.

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Requisition ID: 2022
Location: Lagos

Job Purpose

• To ensure the development and implementation of risk policies and procedures in the organization

Core Responsibilities and Key Result Areas
Risk Assessment & Monitoring:

• Consult with relevant units to determine, quantify, and mitigate risks involved in establishing and maintaining various customer and industry relationships
• Perform tracking and reporting on risk strategy implementations and validating post implementation within the organization
• Proactively seek and recommend enhancements to internal processes
• Prepare and update organization risk register on weekly and monthly basis
• Investigate and report all alleged cases of fraud, waste, abuse and inefficiencies and make recommendations on appropriate preventive or remedial actions

Compliance:

• Identify potential risks, proffers risk mitigations and monitors the progress of risk mitigation activities
• Implement set processes and controls to eliminate or mitigate potential risks
• Perform internal control functions to minimize risk in the company

Key Performance Indicators

• Quality of risk control assessments
• Quality of business improvement opportunities provided

Knowledge Requirements:

• Knowledge of legislations, its changes and developments as they affect the Food Industry,
• Knowledge of Fundamentals of Accounting
• Knowledge of Risk & Compliance standards or processes
• Knowledge of legal standards and in-house policies
• Knowledge of reporting procedures and record keeping
• Knowledge of the QSR/Food Industry practices Good interpersonal, communications and flexibility

Job Specifications
Educational Requirements:

• A good First Degree in Law, Finance, Accounting, or any other related areas

Professional Requirements:

• Membership of the ICAN, ACCA or any other related professional qualification is an added advantage.

Experience Requirements:

• Minimum of 2 years work experience in an administrative capacity in a similar industry / environment.

Decision Expectations:

• Recommend business improvement opportunities
• Identify potential risks, proffers risk mitigations and monitors the progress of risk mitigation activities
• Assist in risk minimization

Working Conditions:

• Jobholder typically work 40 hours per week, Monday to Friday, although there may involve weekend or evening work.
• This role is largely office-based, although at times the individual may require travel to meetings held off-site, as the company has more than one office.
• The role requires precision and attention to detail, as it involves managing risks.

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Requisition ID: 2024

Job Purpose

• To enable Operations’ capability to deliver operational excellence

 Core Responsibilities and Key Result Areas
Training & Development:

• Align and ensure adaptation to Food Concepts’ management style, culture and core values
• Participate in planning and execution of formal and advanced training for operations team
• Identify, evaluate, and analyse problem areas impacting Operational excellence and proffer solutions
• Help maintain the highest level of operational excellence in Operations by identifying barriers to service and advising solutions to fix them
• Develop the Field Trainers to ensure consistent team learning and continuous improvement
• Monitor and report on key capabilities opportunities in stores and advise interventions and ensure the desired impact of the Learning and Development framework
• Build robust mix of training capabilities including but not limited to instructor-led training, in-market training, and virtual-based training, adapting instructional materials to varying audiences and formats
• Research, develop and continuously improve training programs and curriculum for new and existing store personnel, in collaboration with Operations Managers,
• Co-ordinate Operations’ graduate trainee /OMEGA programs
• Monitor and assess the status of learning programs of Graduate Trainees / Omega for areas of improvement
• Design and apply assessment tools to measure training effectiveness
• Conduct regular needs analyses to identify both the needs of the organization and the needs of employees and deploy bespoke or standard interventions to ensure that the organization is fully enabled to succeed and to contribute to the Employee Value Proposition
• Provide feedback to training participants and management
• Evaluate and make recommendations on training material and methodology
• Collaborate with Operations Managers to develop their team members through career pathing
• Coordinate off-site training activities for employees
• Prepare and present reports of Field Training KPI
• Manage and maintain in-house training facilities and equipment
• Market and encourage participation in various training programs organised by FC
• Market the training centre facility to companies in Private and Public sectors
• Identify and promote best practices, incorporating into training plans and materials
• Build positive and achievement-oriented working environment for employees.
• Oversee the Field Trainer’s calendar, communications and workshop materials
• Promote effective training and development and good managerial behaviors by developing and maintaining teamwork and a positive climate
• Anticipate operational training risks and develop mitigation strategies
• Any other responsibilities that may be assigned from time to time by Line Manager.

Compliance:

• Responsible for modelling and acting in accordance with the companies guiding principles
• Ensure adequate compliance to all company policies, internal control processes and approved food processes
• Ensure all Health and Safety standards are delivered and met
• Refresher training is implemented as per company guidelines

 Key Performance Indicators

• Achieve Graduate and OMEGA Sign Off target
• Achieve Crown Training targets
• New Field Trainers development and Sign Off
• New Training Programs launched nationwide
• Training Audit % target
• Induction Attendees %
• Training Calendar planned quarterly – Key Training Needs
• ITF Compliance % target

 Knowledge Requirements:

• Knowledge of technical trainings, online learning modules and technical course materials
• Basic knowledge of administrative task(s) i.e. monitoring costs, setting up systems and equipment
• Demonstrates good communication and research skills
• Demonstrates enthusiasm for lifelong learning
• Working knowledge of Microsoft office suite. i.e. Excel, Word and PowerPoint

Job Specifications
Educational Requirements:

• A good Degree in Education, Business or Finance or any relevant field

Professional Requirements:

• HRCI Professional in Human Resources (PHR), Senior HRCI Professional in Human Resources (SPHR) or any other related professional qualification is essential

Experience Requirements:

• Minimum of 2 years’ experience in a similar role

Decision Expectations:

• Develop training modules to suit or meet the organisation goals
• Develop innovative ideas to meet changing training needs
• Review training needs from a variety of vendors and choose appropriate materials
• Ensure training plans are current, relevant and effective

 Working Conditions:

• Jobholder typically works 40 hours per week, Monday to Friday, although this role may involve working overtime, if there is a workload.
• There may be a need to extend work hours if he/she needs to conduct additional training sessions or participate in various meetings to improve training.
• This role is largely office-based.