Client Support Officer at LEAD Enterprise Support Company Limited

Job Summary

The Client Support Officer is responsible for delivering excellent customer service and support to clients of the Microfinance Bank. The role focuses on client onboarding, account support, relationship management, complaint resolution, and sales support, while ensuring compliance with banking regulations and internal policies.

The ideal candidate is customer-focused, detail-oriented, and experienced in client support within the banking or financial services sector, with strong communication and relationship-management skills.

Key Responsibilities

Client Service & Support

• Serve as the primary point of contact for customers, providing timely and professional support.
• Respond to customer inquiries, requests, and complaints through in-person, phone, and digital channels.
• Resolve client issues efficiently while ensuring a positive customer experience.
• Educate clients on bank products, services, and digital platforms.

 Account & Transaction Support

• Assist customers with account opening, documentation, and KYC requirements.
• Support clients with transactions, account updates, and service requests.
• Ensure accuracy of customer records and compliance with regulatory requirements.

 Sales & Relationship Management

• Support the Sales team in onboarding new customers and retaining existing ones.
• Identify customer needs and recommend appropriate banking products and services.
• Build and maintain strong relationships with clients to drive loyalty and business growth.

 Documentation & Reporting

• Maintain accurate records of customer interactions, complaints, and resolutions.
• Prepare daily and periodic reports on customer service activities and performance.

 Compliance & Process Adherence

• Ensure all client interactions comply with internal policies, banking regulations, and CBN guidelines.
• Maintain confidentiality of customer information at all times.

Requirements & Qualifications

 Education:

• Bachelor’s Degree in Business Administration or a related discipline.

Experience:

• Minimum of 2 years’ proven experience as a Client Support Officer or similar role within the banking industry (Microfinance or Commercial Bank experience preferred).

Skills & Competencies:

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with customer service and banking software.
• Ability to multitask, prioritize tasks, and work under pressure.
• Strong attention to detail and problem-solving skills.
• Sales orientation and relationship-management ability.

Key Attributes

• Customer-focused and service-driven mindset.
• Professionalism, integrity, and confidentiality.
• Ability to work independently and as part of a team.