Fresh Jobs at Hotel Capitol

Job Summary

• The Procurement Officer is responsible for sourcing, purchasing, and managing supplies, equipment, and services required for hotel operations.
• The role ensures cost-effectiveness, quality compliance, timely delivery, and proper documentation in line with hotel policies.

Key Responsibilities

• Source and purchase food items, beverages, housekeeping materials, maintenance supplies, and office consumables.
• Identify reliable vendors and negotiate prices, terms, and delivery schedules.
• Prepare and process purchase orders in line with approved budgets.
• Ensure timely delivery of goods and confirm quality and quantity upon receipt.
• Maintain accurate procurement records, invoices, and supplier documentation.
• Monitor stock levels and work closely with storekeepers to prevent shortages or overstocking.
• Conduct market surveys to ensure competitive pricing.
• Handle vendor relationships and resolve supply-related issues.
• Ensure compliance with hotel procurement policies and internal controls.
• Support periodic audits by providing procurement records.
• Coordinate with kitchen, housekeeping, maintenance, and front desk departments on supply needs.

Qualifications & Requirements

• Minimum of OND / HND / BSc in Procurement, Business Administration, Accounting, or related field.
• Proven experience (2–5 years) in procurement, preferably in a hotel or hospitality environment.
• Strong negotiation and vendor management skills.
• Good knowledge of local suppliers and markets.
• Excellent record-keeping and documentation skills.
• Basic accounting and inventory management knowledge.
• Proficiency in Microsoft Office (Excel, Word).
• High level of integrity and accountability.

Key Skills & Competencies:

• Attention to detail
• Cost control and budgeting
• Communication and interpersonal skills
• Time management
• Problem-solving ability
• Ability to work under pressure.

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Job Summary

• The Customer Service Representative is responsible for attending to customers/guests, handling inquiries, resolving complaints, and ensuring a positive customer experience at all times.
• The role requires excellent communication skills, professionalism, and a customer-focused attitude.

Key Responsibilities

• Welcome customers/guests politely and provide accurate information about services.
• Handle customer inquiries, requests, and complaints professionally and promptly.
• Maintain a positive, helpful, and respectful attitude at all times.
• Ensure customer satisfaction and follow up on unresolved issues.
• Maintain proper records of customer interactions and transactions.
• Work closely with other departments to resolve customer concerns.
• Adhere strictly to company policies, procedures, and service standards.
• Handle telephone calls, messages, and walk-in customers efficiently.
• Maintain a clean and professional front office or service area.

Requirements

• Must possess a minimum of OND / HND / B.Sc in any relevant field.
• Must have 1 – 3 years of experience in customer service (hotel, retail, or service industry preferred).
• Must have excellent verbal and written communication skills.
• Must be polite, patient, and customer-oriented.
• Must be able to work under pressure and handle difficult customers calmly.
• Must be well-groomed and professional at all times.
• Must have basic computer skills (Microsoft Word, Excel, email).
• Must be honest, reliable, and punctual.
• Must be willing to work shifts, weekends, and public holidays.

Key Skills & Competencies:

• Strong interpersonal skills
• Problem-solving ability
• Attention to detail
• Teamwork
• Time management.