Latest Jobs at Mulligan Hotel

Job Brief

• We are looking for a Porter to serve as the first point of contact to assist our guests.
• Porter responsibilities include carrying guests’ luggage.
• be successful in this role, you should be able to manage various tasks on a daily basis to ensure great customer service and that our operations run smoothly.

Responsibilities

• Carry and label guests’ luggage with tags
• Ensure building entrance is free of clutter at all times
• Direct guests to the reception area or the appropriate office/room
• Run errands for guests and employees
• Fix minor technical issues
• Report damages, call technicians and monitor repairs
• Comply with health and safety regulations
• Follow evacuation rules in case of emergencies.

Requirements & Skills

• High School Diploma is a plus
• 1-3 years of previous work experience as a Porter
• Good physical condition, stamina and strength (e.g. to lift heavy equipment and luggage)
• Familiarity with security regulations
• Solid verbal communication skills to interact with cleaning staff, technicians and customers
• Basic mechanical skills.

Experience:

• Candidates for the advertised positions will require cognate experience of one (1) yearand above with extensive experience working in quality hotels.
• Applicants must have excellent communication skills and of good personality.

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Responsibilities

• Replace used amenities in guest rooms.
• Fold towels, make beds, and ensure bathrooms are clean.
• Remove trash, dirty linens and room service items.
• Provide clean linens and towels for dirty ones.
• Answer immediately to requests from guests, as well as from other departments.
• Load cart with supplies such as linens and move it to the required areas.
• Enter guest rooms by adhering to proper procedures and ensure they are vacant.
• Perform a check on all room appliances to ensure they are in good working condition.
• Adjust furniture, desk items, and appliances when necessary.
• Dust furnishings and walls and remove marks from them.
• Carry out floor care duties in the hallway and guest rooms, and vacuum carpets where necessary.
• Adhere to all safety, security and company procedures and policies.
• Provide an immediate report of any safety hazards, injuries, maintenance problems, or accidents to the house keeping supervisor.
• Keep uniform clean and make sure to appear professional always.
• Ensure company standards are followed in welcoming and acknowledging all guests.
• Expect the service needs of guests and provide them even before called upon to do so.
• Genuinely appreciate and thank guests for their visit.
• Apply professional language in communicating with guests and other people.
• Greet guests and take care of requests
• Communicate issues to next shift. Complete required paperwork.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of guest.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices, as well as function in any capacity within Meethaq hotes ltd and for any of her sister companies that require your service.
• Any other assigned task by management.

Requirements

• Candidates should possess an OND / HND qualification with 2- 5 years relevant work experience.

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Job Description

• Handling all aspects of a busy hotel sales & marketing operation
• Organizing & participating in site visits and completion of all follow-up actions & documentation.
• Selling, supporting, and advising on all aspects of events.
• Coordination, promotion, and growth of the property’s attractions.
• Increasing brand awareness across all mediums.
• Make lists of potential clients and conduct surveys to identify guests actively seeking a hotel
• Contact guest via calls or arranged meetings to discover their needs and requirements
• Prepare and present sales proposals to potential clients, highlighting the best features and qualities of the hotel
• Provide guest with a list of available services and their accompanying prices and offer discounts when necessary
• Assist clients in selecting the most appropriate service that best meets their specifications and needs
• Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
• Collaborate with members of staff to ensure clients have a good time
• Monitor the guest service quality of the hotel to ensure customers are tended to appropriately
• Conduct price negotiations with guests on behalf of the hotel management to reach a favourable bargain for both parties.
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
• Set annual budgets and implement strategies effective for achieving set targets.

Qualifications & Skills

• Bachelor's Degree in Marketing, Social Management, or a related field.
• Minimum of 2 years of experience in a Sales / Marketing or relevant customer facing experience role.
• Strong digital skills with relevant qualification.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively
• Confident communication and presentation skills
• Self-motivator with the ability to achieve set goals & who can work well on their own initiative
• Hands on attitude to getting things done.
• Proven track record of exceeding sales targets
• Proficient in Excel, PowerPoint, Word, Canva (desirable) Experience using Opera, or a similar database management system (desirable).