Latest Jobs at Interswitch

Job Summary

• The ideal candidate will be responsible for managing technology processes inherent in creating, managing, and delivering training virtually. This includes building, partnering, and managing administrative platforms such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS) for the Professional Services team. Additionally, the candidate will market professional services learning solutions to pre-defined target markets and deliver assigned revenue targets.

Job Description

• Understands the vision and strategy for the Professional Services market.
• Builds and grows the Professional Services brand virtually.
• Successfully transforms key Professional Services onsite courses to virtual programs.
• Works with the team to ensure execution of sales strategies to improve market share for virtual training solutions.
• Provides and evaluates visuals used during the content development process.
• Works closely with the Design & UX Team to provide visuals, design, and UX for learning programs.
• Maintains and supports administrative platforms such as LMS and LCMS.
• Supports partner platforms for LMS and LCMS.
• Maintains, supports, and supervises tools, technologies, and content used during instructional design and content development.
• Provides technical and learning support for electronic and online delivery of learning programs.
• Delivers end-to-end learning solutions virtually on Professional Services platforms.
• Manages social and collaborative tools for knowledge sharing and team learning.
• Increases the virtual presence of the Professional Services portfolio.
• Increases the number of users on the learning platform to meet revenue targets.
• Effectively markets learning solutions to pre-defined target markets.
• Prospects new opportunities and identifies profitable customers across various sectors.
• Owns and manages internal and external KYC documentation processes for client onboarding.
• Provides periodic reporting on leads and sales activities.
• Develops and maintains strong relationships with key accounts.
• Liaises with internal teams to resolve customer issues.
• Manages project tracking and service upgrades.
• Monitors trends in client behaviour and provides market feedback.
• Offers insights into competitor strategies and solutions.
• Identifies opportunities for networking, conferences, and sales events to enhance sales impact.
• Tracks sales progress and reviews targets against actual revenue.
• Financial Perspective: Achieve set revenue targets.
• Customer Perspective: Growth in market share and penetration into new sectors.
• Internal Business Process: Relevance of content to market trends and seamless content consumption.
• Learning & Growth: Closing identified competency gaps.

Key Skills and Competencies:

• Strategic Thinking
• Sales Forecasting and Business Development
• Market Research and Data Analysis
• Project and Process Management
• Technical Proficiency (LMS/LCMS, E-learning tools, Authoring Systems)
• Communication and Relationship Management
• Performance Monitoring
• Content Marketing
• Customer Orientation

Position Requirements

Formal Education & Certification:

• A bachelor’s degree in computer science or a related field.
• Additional qualifications in digital marketing, technical writing, project management, sales operations, or strategic management are a plus.

Experience:

• A minimum of 7–10 years of hands-on experience in platform management, virtual training solutions, or a similar role.
• Proven expertise in managing technology platforms such as Learning Management Systems (LMS) and Learning Content Management Systems (LCMS).
• Demonstrated ability to implement and manage large-scale virtual training programs, from conception to delivery.
• Proven experience collaborating with cross-functional teams to drive organizational learning objectives, achieve revenue targets, and expand market share within the professional services sector.

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Job Summary

• The role involves managing the availability and capacity of core applications to ensure optimal performance. Responsibilities include providing technical support for these applications, troubleshooting issues, and implementing the setup and integration of new applications within the company’s environment. The successful candidate will play a key role in maintaining the stability and efficiency of the organization's application infrastructure.

Responsibilities:

• Design, implement, and maintain highly available and scalable infrastructure.
• Collaborate with development teams to ensure applications are built with reliability and performance in mind.
• Monitor system performance, identify bottlenecks, and proactively implement optimizations to improve system efficiency.
• Develop and maintain automation tools for deployment, configuration, and monitoring of systems and services.
• Conduct system capacity planning and provide recommendations for scaling resources to meet growing demands.
• Identify and resolve complex technical issues related to infrastructure, networking, and application performance.
• Implement and improve monitoring, alerting, and logging systems to ensure timely detection and resolution of incidents.
• Collaborate with cross-functional teams to define and implement best practices for infrastructure, deployment, and operational processes.
• Participate in on-call rotation and provide timely response and resolution to production incidents.
• Stay up-to-date with industry trends and emerging technologies in cloud computing and infrastructure automation.
• Strong experience with on-prem infrastructure and cloud platforms such as AWS, and Azure.
• Proficiency in infrastructure-as-code (IaC) tools like Terraform or CloudFormation.
• Solid understanding of containerization technologies such as Docker and orchestration tools like Kubernetes.
• Experience with configuration management tools like Ansible, Puppet, or Chef.
• Strong scripting skills in languages such as Python, Bash, or PowerShell.
• Deep knowledge of Linux systems administration and networking concepts.
• Familiarity with monitoring and logging tools like Prometheus, Grafana, ELK Stack

Education

Academic Qualification(s):

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

Professional Qualification(s):

• Service Management Certifications (e.g. ITIL) are an advantage

Experience (Number of relevant years):

• Minimum of 3-4 years of experience in a similar SRE or infrastructure engineering role.

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Job Summary

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network

Responsibilities:

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services;

Functional Responsibilities:

Settlement Computation and Collation

• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly. o Identify exceptions to the above, investigate and resolve/escalate

Dispute Operations

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File processing

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing

Routine Report Delivery

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in definedfrequency.

Specialized Services

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk

• Case Resolution
• Administration
• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization

EDUCATION AND EXPERIENCE:

Academic Qualification(s):

• BEng. / BSc.

Professional Qualification(s):

• N/A, however, relevant experience in EFT and/or Accounting systems principles is an advantage

Experience (Number of relevant years):

• 0 - 2 years

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Job Summary

• To lead and execute the Product strategy for a specific product by building products that achieve product market fit while also exceeding business outcomes in alignment with the Business strategy (grow revenue, new market penetration and market share).

LICENSES AND CERTIFICATIONS

• Evidence of strong industry/sector participation and relevant professional certifications such as Certified Product Manager (AIPMM) or similar certifications Certification as a Professional Scrum Product Owner II (PSPO II) Training in Product/Platform Management/Strategy, Stakeholder Management, SAFe Agile, Analytical & Structured Problem Solving (Design Thinking)

RESPONSIBILITIES

• Develop & execute the product vision and product strategy in alignment with the organization’s goals and objective
• Lead the management of the assigned products, including the lifecycle of products/ platforms to support the growth and success of the products in Nigeria and other markets Interswitch is present.
• Conduct market research and competitive analysis to stay abreast of industry trends and adjust the product roadmap accordingly
• Engage customers to develop a deep understanding of the customer needs using practices like customer journey, empathy maps, prototyping, A/B testing
• Accountable for the development of clear and concise product artefacts
• Tightly collaborate with business stakeholders and engineering teams to support agile product delivery Accountable for the product progress at each iteration and the final product.
• Owns the product for continuous improvement, maintenance, or retirement.
• Use Agile and Design Thinking/creative thinking/approach methodologies in product discovery.
• Facilitate Product discovery workshops
• Proactively identify gaps in the current product offering and lead the effort to develop solutions that solve customer problems that create business value and growth.
• Translate ideas/product concepts into an executable plan for taking the product from concept to development to market to in-life/ Benefit realization
• Provide guidance on functional requirements, product designs, schedules, or potential problems. Identify issues, risks, and dependencies to track product development.
• Become the product expert for your area and be able to represent at all levels within the organization and externally.
• Define or update product roadmaps and features as and when required.
• Manage the implementation of a new product or product enhancements with competing business needs, with the ability to define business trade-offs, generate outside-the-box solutions and take uncertainty in stride.
• Define, Monitor and Maintain product KPI, SLO, Goals & Metrics
• Be accountable for achieving specific goals for the product J
• Product Profitability Tracking

EDUCATION

General Education

• BSc. Computer Science or related field of study from an accredited University.

EXPERIENCE

General Experience

• At least 3 - 5 years experience in Product Management, Product Marketing or Product Development roles
• Support the development and execution of Product Strategy to achieve product-market-fit
• Working knowledge of financial industry laws and regulations Understanding of design thinking practices

Managerial Experience

• At least 3 years experience (proven track record) in developing, cultivating & leading high-performing product management teams
• Demonstrated experience in modelling requirements through User Stories and other means as well as in the agile approach (Scrum, Kanban, XP etc)

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Job Summary

• The ideal candidate has some prior experience in both Dynamics AX 2012 and Dynamics 365 F&O and looking to work in an innovative and forward- thinking environment. This position is ideal for an individual who is looking for career progression and the opportunity to upskill alongside a new challenge.

Job Description:

• Provides technical and functional support in the areas of Microsoft CRM 2012 R2 & future versions administration, problem resolution, support, process mapping, development, testing, security & training.
• Work closely with other team members and partners to complete the ongoing Microsoft CRM on-premises 2012 migration to Dynamics 365 modules including Customer Support and Sales & Marketing
• Work closely with other team members and the lead developer to improve CRM/D365 system, helping the business to achieve her objectives.
• Designs and develops Dynamics 365 projects and customizations to meet the requirements specified in the Business - Requirement Document and Functional Requirement Document.
• Participates in design and code reviews and provides input into the design recommendation and ensures that all solutions are aligned to pre-defined architectural specifications.
• Performs unit tests and integrated testing to ensure delivered solutions are of high quality.
• Helps to define FDDs
• Routinely moves code between environments utilizing best practices
• Collaborates business analysts, other programmer, and internal users to identify, analyze, and troubleshoot technical issues related to Integrations and the Microsoft CRM/D365 application.
• Identifies and escalates impediments, issues, and risks affecting system performance to team lead and immediate supervisor.
• Performs coding changes and development according to established coding standards and best practices
• High level of knowledge with TFS
• Experience with X++, SSRS and MS SQL Server while also being proficient with CRM database structure, coding, and development techniques.
• Communicate effectively, both written and verbally, with both technical and non-technical professionals.

Job Responsibility:

• Own the roadmap, lead projects, and all Microsoft CRM/D365 enhancements
• Implement hotfixes in highly customized environment
• Review, customize, install/upgrade ISV solutions
• Manage the security and access to Dynamics systems
• Ability to lead a project (technical execution)
• Follow the organization define SDLC, branching and CI/CD policies
• Solid understanding of A/R module
• Familiarity with IDMF
• Proactive, will take the initiative and run with projects.

Requirements

Formal Education & Certification

• University degree in the field of computer science or “STEM” major (Science, Technology, Engineering and Math) or related field.
• Microsoft Dynamics 365 Certifications
• ITIL

Professional Qualification(s):

Knowledge & Experience

• Previous experience with Dynamics 365 Modules (Finance and Operation, HR)
• Previous experience with Microsoft CRM 2012 Migration to Dynamics 365
• Microsoft Microsoft CRM / 365 Development – in-depth knowledge preferred
• Performance Analysis and Troubleshooting -- High level of ability and knowledge preferred
• Database Query Languages -- High-level ability and knowledge preferred
• Verbal Communication -- High level of ability preferred
• Written Communication -- High level of ability preferred

Microsoft Tools

• Visual Studio, 3-4 years of experience
• TFS, 3-4 years of experience
• Development Platform (.NET), 3-4 years of experience
• Microsoft Programming Languages (X++, C++, C#, C), XML 3-4 years of experience
• Microsoft SQL Server, 3-4 years of experience
• Microsoft Power Platform, 3-4 years of experience
• Microsoft Office Suite -- High level of ability and knowledge preferred
• Progressive experience in technical environments, 3-4 years of experience
• Bachelor's Degree and

Experience:

• 3+ years of related experience.