Operations Executive at Interswitch

Job Summary

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network

Responsibilities:

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services;

Functional Responsibilities:

Settlement Computation and Collation

• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly. o Identify exceptions to the above, investigate and resolve/escalate

Dispute Operations

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File processing

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing

Routine Report Delivery

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in definedfrequency.

Specialized Services

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk

• Case Resolution
• Administration
• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization

EDUCATION AND EXPERIENCE:

Academic Qualification(s):

• BEng. / BSc.

Professional Qualification(s):

• N/A, however, relevant experience in EFT and/or Accounting systems principles is an advantage

Experience (Number of relevant years):

• 0 - 2 years