Job Openings at Jumia Nigeria

Job Objective

As CCO, you will be responsible for developing and executing comprehensive commercial strategies that accelerate our path to profitability while expanding market penetration in both urban and rural areas.

What you will be doing

• Set the commercial strategy of the department (sales targets, target categories/segments to unlock, target key suppliers, target number of suppliers to onboard, etc.)
• Manage a team responsible for vendor acquisition, account management, commercial planning and vendor support
• Scale the team and processes to support the growth of the company
• Recruit qualified candidates to join the team
• Meet with key vendors and suppliers to negotiate partnerships, contracts and service level agreements
• Ensure regular, high-quality reporting of team actions and results
• Manage KPIs and performance metrics to track commercial objectives
• Collaborate cross-functionally with operations, marketing, and finance teams to optimize commercial outcomes

What we are looking for

• 10+ years of senior commercial leadership experience, preferably in e-commerce or marketplace businesses
• Proven track record of driving revenue growth and achieving profitability in emerging markets
• Experience in multi-country operations, preferably in Africa or similar emerging markets
• Strong background in marketplace dynamics, seller management, and digital commerce
• Experience with vendor relationship management and B2B partnerships
• Deep understanding of e-commerce business models and marketplace operations
• Excellent analytical skills with ability to interpret complex commercial data
• Strong leadership and team management capabilities
• Experience with pricing strategies, revenue optimization, and commercial planning
• Cultural sensitivity and understanding of African markets preferred
• Master's degree in Business Administration, Economics, or related field
• Additional certifications in digital commerce or emerging markets advantageous

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Job Objective

As CMO, you will drive customer acquisition, brand positioning, and revenue growth while optimizing marketing efficiency and supporting our journey to profitability.

What you will be doing

• Develop and implement comprehensive marketing strategies to drive business growth, increase brand awareness, and acquire and retain customers across all channels.
• Lead and manage the marketing team, providing guidance, coaching, and support to drive performance and achieve marketing objectives.
• Collaborate with cross-functional teams, including product, sales, and customer service, to align marketing efforts with overall business goals and priorities.
• Oversee the development and execution of integrated marketing campaigns, including digital advertising, content marketing, social media, email marketing, and events.
• Monitor and analyze marketing performance metrics, track key performance indicators (KPIs), and provide regular reports and insights to senior management.
• Stay informed about industry trends, emerging technologies, and best practices in marketing, making recommendations for innovation and improvement.
• Develop and maintain relationships with external partners, agencies, and vendors to support marketing initiatives and drive business growth.
• Serve as the brand ambassador, representing the company at industry events, conferences, and media opportunities.
• Drive continuous improvement and optimization of marketing processes and workflows to increase efficiency and effectiveness.

What we are looking for

• 10+ years of experience in marketing leadership roles, with a proven track record of driving business growth and leading high-performing marketing teams.
• Strong leadership and management skills, with the ability to inspire and motivate a team to achieve goals and objectives.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, senior management, and external partners.
• Strategic thinker with a data-driven mindset and strong analytical skills, with the ability to interpret complex data sets and derive actionable insights.
• Experience developing and implementing integrated marketing strategies across multiple channels and platforms.
• Demonstrated ability to drive innovation and change, with a passion for staying ahead of industry trends and best practices.
• Proven track record of building and managing relationships with external partners, agencies, and vendors.
• Master's degree in Marketing, Business Administration, or related field

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Job Objective

As COO, you will oversee customer service, quality management, and process optimization while ensuring seamless execution of our growth strategy.

What you will be doing

• Develop and implement strategic operational plans, policies, and initiatives aligned with the company's overall objectives and goals.
• Lead and manage all operational functions within the country, including supply chain management, logistics, manufacturing, distribution, and customer service.
• Collaborate with cross-functional teams, including sales, marketing, finance, and HR, to align operational strategies with business objectives and priorities.
• Drive continuous improvement initiatives to enhance operational efficiency, productivity, and cost-effectiveness across all areas of the business.
• Establish and maintain key performance indicators (KPIs) and metrics to measure and monitor operational performance, and implement corrective actions as needed.
• Ensure compliance with regulatory requirements, quality standards, and best practices in all operational activities.
• Develop and nurture a high-performing and engaged operational team, providing leadership, guidance, and mentorship to foster a culture of accountability, collaboration, and innovation.
• Identify opportunities for expansion, growth, and optimization within the country, and develop strategies to capitalize on market opportunities and gain competitive advantage.
• Build and maintain strong relationships with key stakeholders, including customers, suppliers, partners, and regulatory authorities, to support operational objectives and business success.
• Prepare and present regular reports, updates, and analyses on operational performance, trends, and opportunities to senior management and the board of directors.

What we are looking for

• 12+ years of experience in executive leadership roles, with a proven track record of success in leading and managing operations in a complex and dynamic business environment.
• Strong strategic thinking and problem-solving skills, with the ability to develop and execute operational plans and initiatives to achieve business objectives.
• Excellent leadership and people management skills, with the ability to inspire, motivate, and empower teams to achieve high performance and results.
• Deep understanding of operational processes, systems, and technologies, with a focus on continuous improvement and innovation.
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Proven ability to drive change, manage complexity, and navigate ambiguity in a fast-paced and evolving business environment.
• Strong business acumen and financial literacy, with the ability to analyze and interpret financial data and make data-driven decisions.
• Demonstrated integrity, professionalism, and ethical conduct in all business dealings.
• Bachelor's degree in business, operations management, engineering, or related field; master's degree or MBA preferred.