Jobs at Domeo Resources International (DRI)

Main Function

• The Operations Manager will oversee the daily operational performance of the organization’s multiple business units, including education, hospitality, media, space creation, as well as, interior design and construction.
• The role ensures that all units operate efficiently, profitably, and in compliance with company standards and policies.
• The ideal candidate will be an organized, results-driven professional with strong leadership, analytical, and problem-solving skills.
• They will play a key role in optimizing processes, coordinating teams, and driving continuous improvement across business operations.

Role Responsibilities
Operational Leadership:

• Manage and coordinate daily activities across all operational units to ensure smooth business performance.
• Implement operational strategies and ensure alignment with overall business objectives.
• Supervise operations staff and department heads to ensure efficiency, quality, and service consistency.
• Review operational workflows regularly and recommend improvements for efficiency and cost reduction.

Performance Management:

• Monitor performance metrics across all business units (sales, production, customer service, and logistics).
• Analyze data and prepare operational reports to track performance against set KPIs and targets.
• Identify underperforming areas and initiate corrective actions to improve results.
• Support strategic planning and budget execution for each unit.

Resource and Process Optimization:

• Ensure optimal allocation of human and material resources to meet operational goals.
• Develop and enforce Standard Operating Procedures (SOPs) for all business units.
• Oversee procurement, inventory, and logistics management to reduce wastage and maintain adequate stock levels.
• Support automation and digitalization of operational processes for better efficiency.

Quality Assurance and Customer Experience:

• Maintain consistent quality standards across all operational units.
• Ensure prompt and professional resolution of customer complaints and service-related issues.
• Conduct routine inspections and evaluations to maintain operational and service excellence.
• Promote a strong culture of customer service among all frontline employees.

Compliance, Health & Safety:

• Ensure compliance with company policies, safety standards, and industry regulations.
• Oversee environmental, safety, and health (EHS) programs to ensure workplace safety.
• Conduct regular audits to assess operational risk and enforce compliance with statutory requirements.

Team Leadership and Development:

• Provide leadership, direction, and motivation to the operations team.
• Work with HR to identify training needs and ensure regular capacity-building programs.
• Build and maintain a high-performance culture focused on accountability, teamwork, and continuous improvement.
• Conduct performance appraisals and enforce disciplinary procedures where necessary.

Financial and Administrative Oversight:

• Support preparation and management of operational budgets and forecasts.
• Monitor expenses and ensure adherence to cost control measures.
• Authorize operational purchases and expenditures within approved limits.
• Ensure timely submission of reports and documentation to senior management.

Stakeholder and External Relations:

• Coordinate with suppliers, service providers, and regulatory bodies to support smooth operations.
• Represent the company in operational meetings and external engagements when required.
• Support business development initiatives through efficient operational alignment.

Experience / Qualification

• Bachelor’s Degree or HND in Business Administration, Operations Management, Engineering, or related discipline.
• Professional certifications (e.g., PMP, Lean Six Sigma, or ISO-related training) will be an added advantage.
• 6–10 years experience in operations or general management, preferably in education, hospitality, media, space creation, as well as, interior design and construction.
• Proven record of managing multi-site operations or high-volume business environments.

Competencies/Skills:
Leadership and People Management:

• Leadership and People Management
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent communication and interpersonal skills for team coordination and stakeholder management.

Operational and Analytical Skills:

• Deep understanding of business operations, process management, and performance improvement techniques.
• Strong data analysis, reporting, and problem-solving abilities.

Financial Acumen:

• Good knowledge of budgeting, cost control, and resource optimization.
• Ability to interpret financial reports and translate insights into operational strategies.

Customer Service Orientation:

• Commitment to maintaining high-quality service standards and customer satisfaction.
• Proactive in identifying and resolving customer and operational challenges.

Adaptability and Integrity:

• High ethical standards, transparency, and professionalism.
• Ability to work in a fast-paced environment with competing priorities..

Behavioural Qualities/Other Competences:

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Proactive identification of inefficiencies and ability to multitask
• Attention to detail and tech savviness
• Problem-solving and decision-making aptitude
• Cultural awareness
• Strong work ethics and reliability
• Experience in working with high-profile clientele.
• Familiarity with property management systems (PMS) and other hotel management software.
• Knowledge of local and international tourism trends.

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Main Functions

• The Operations Officer ensures that the Organisation operates seamlessly, offering world‑class guest experiences through excellence in service, environment, and logistics.
• This role involves oversight of daily functions, resource coordination, team supervision, and quality assurance - all critical to maintaining the organization’s elite standards.

Role Responsibilities
Guest Experience & Service Management:

• Welcome and attend to guests with warmth, courtesy, and high professionalism.
• Monitor service standards to ensure consistency in ambience, hospitality, and guest satisfaction.

Facilities & Ambience Maintenance:

• Oversee setup, including seating, lighting, HVAC, and amenities to ensure a premium environment.
• Coordinate with maintenance staff to promptly address any functional or cleanliness issues.

Logistics & Supplies Coordination:

• Manage supplies of various materials, including consumables.
• Track inventory and coordinate timely re-stocking with vendors.

Team Supervision & Scheduling:

• Support the team through scheduling, performance monitoring, and on-the-job training.
• Ensure staff are properly briefed, professionally dressed, and punctual.

Administrative & Operational Support:

• Process daily logs, guest counts, and feedback; compile operational reports.
• Assist in organising any special events or VIP visit setups as required.

Health, Safety & Compliance:

• Enforce hygiene and safety protocols, ensuring the organisation complies with health and regulatory standards.
• Conduct regular checks and maintain necessary documentation for compliance records.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s degree in Business Administration, or a related field.

Experience:

• Minimum of 2 years of experience in operations management in the hospitality sector.
• Prior experience in VIP service or executive customer service is an advantage.

Skills
Guest-Centric Service:

• Exceptional communication and interpersonal skills with a polished demeanour.
• Strong aptitude for anticipatory guest support.

Operational Coordination:

• Proficiency in managing resources, logistics, and consumable stock.
• Keen attention to detail in maintaining the environment and service quality.

Team Leadership:

• Ability to guide, motivate, and supervise front-line staff.
• Strong organisational skills for managing schedules and workforce communication.

Problem-Solving & Adaptability:

• Quick-thinking and resourceful in resolving guest issues and operational hiccups.
• Resilient under pressure with capacity for multitasking in high-service environments.

Health & Safety Awareness:

• Thorough knowledge of hygiene and safety standards.
• Reliable in complying with health, safety, and service protocols.

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Main Functions

• The Head of Centre is responsible for the overall management and strategic direction of the edu-play centre.
• This includes ensuring the delivery of high-quality programs, maintaining a safe and nurturing environment for children, managing staff, and driving revenue generation through enrolments and partnerships.
• The role requires strong leadership, financial acumen, and a passion for early childhood education.

Role Responsibilities
Centre Management and Operations:

• Oversee the daily operations of the centre, ensuring all programs run smoothly and efficiently.
• Ensure the centre complies with all safety, licensing, and regulatory requirements.
• Manage the centre’s resources, including equipment, supplies, and facilities, to maintain a high standard of quality.

Revenue Generation and Financial Management:

• Develop and execute strategies to increase enrolment and maximize occupancy rates.
• Identify new revenue opportunities, including special programs, workshops, and holiday camps.
• Collaborate with the Business Developers to establish and nurture partnerships with schools, community organizations, and other stakeholders.
• Monitor and manage the centre’s budget, ensuring profitability and cost efficiency.
• Prepare basic financial reports, track revenue performance, and recommend adjustments to meet financial targets.

Staff Leadership and Development:

• Supervise staff, ensuring they deliver exceptional care and education.
• Conduct regular performance reviews, provide feedback, and address any performance issues.
• Foster a collaborative and inclusive workplace culture that promotes teamwork and innovation.
• Organize regular staff meetings to align on goals, share updates, and address challenges.

Program Development and Quality Assurance:

• Design and implement engaging and age-appropriate educational and recreational programs.
• Evaluate the effectiveness of programs, incorporating feedback from parents and staff.
• Ensure all activities align with the centre’s mission and values.

Parent and Community Engagement:

• Build strong relationships with parents, acting as the primary point of contact for inquiries and feedback.
• Organize parent engagement activities, including open houses and workshops.
• Represent the centre at community events to increase visibility and attract new clients.

Marketing and Branding:

• Work with the Content Creator and Social Media Manager to design and execute marketing campaigns
• Ensure consistent branding and messaging across all promotional materials.
• Monitor market trends and competitor activities to inform marketing strategies.

Risk Management and Problem-Solving:

• Identify and mitigate risks to ensure the safety and well-being of children and staff.
• Resolve conflicts and address complaints from parents or staff professionally and effectively.

Direct Reports:

• Caregivers
• Business Developers
• Content Creator and Social Media Manager
• All Administrative Staff.

Qualifications
Education and Certifications:

• Bachelor’s degree in Early Childhood Education, Business Administration, or a related field
• A Master’s degree is an advantage.

Experience:

• Minimum of 6 years in a leadership role within the education or childcare industry.
• Proven track record in revenue generation, budget management, and team leadership.

Skills
Leadership and Management:

• Strong ability to inspire and lead a diverse team.
• Excellent decision-making and problem-solving skills.

Revenue and Business Acumen:

• Skilled in developing and implementing revenue-generating strategies.
• Strong financial management and budget oversight abilities.

Communication and Interpersonal Skills:

• Excellent verbal and written communication skills.
• Ability to build trust and rapport with parents, staff, and stakeholders.

Operational Expertise:

• Exceptional organizational and multitasking abilities.
• Knowledge of regulatory and licensing requirements for childcare centres.

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Main Function

• The Business Developer is responsible for driving revenue growth, increasing enrolment, and establishing strategic partnerships for the edu-play centre.
• This includes identifying new opportunities, developing marketing strategies, and building relationships with parents, schools, and community organizations.

Role Responsibilities
Client Acquisition and Retention:

• Identify and target potential clients, such as parents, schools, and corporate partners, to increase enrolment.
• Build and maintain long-term relationships with key stakeholders to drive referrals and repeat business.
• Develop and execute strategies to retain existing clients and encourage loyalty

Market Research and Strategy Development:

• Conduct market research to identify trends, competitor activities, and opportunities for growth.
• Analyze customer needs and preferences to tailor the centre’s services and offerings.
• Develop marketing campaigns and promotional strategies to boost visibility and engagement.

Partnership and Community Engagement:

• Identify and negotiate partnerships with schools, organizations, and businesses to promote the centre’s programs.
• Represent the centre at networking events, exhibitions, and community initiatives to increase brand visibility.
• Organize and participate in open houses, workshops, and special events to attract prospective clients.

Sales and Reporting:

• Develop and manage a sales pipeline to track leads and conversion rates.
• Prepare reports on business development activities, revenue performance, and market insights.
• Collaborate with the Content Creator and Social Media Manager to design impactful marketing content.

Qualifications

• Education and Certifications: Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience:

• 4 years experience in a business development, sales, or marketing role.
• Experience in the education or childcare industry is an advantage.

Skills:

• Business Acumen: Strong understanding of sales strategies, revenue generation, and market positioning.
• Communication and Networking: Excellent negotiation, presentation, and relationship-building skills.
• Marketing Expertise: Proficiency in developing and executing marketing strategies and campaigns.

Personal Attributes:

• Goal-oriented, innovative, and self-motivated.
• Ability to work independently and as part of a team.

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Main Function

• The Caregiver provides attentive, compassionate, and professional care to children at the edu-play centre.
• This includes supervising activities, fostering a safe and nurturing environment, and promoting the physical, emotional, and social development of each child.
• The role requires a high level of patience, creativity, and a genuine passion for working with children.

Role Responsibilities
Child Supervision and Interaction:

• Supervise and engage children during playtime, educational activities, and mealtimes.
• Provide personalized attention to each child, ensuring their needs are met promptly and professionally.
• Foster positive relationships among children to encourage social development.

Program Support:

• Assist in organizing and implementing age-appropriate educational and recreational activities.
• Encourage creativity, exploration, and learning through structured and unstructured play.
• Monitor children’s progress and behavior, reporting any concerns to the Head of Centre.

Health, Safety, and Hygiene:

• Ensure a clean and safe environment, including sanitizing toys, play areas, and equipment.
• Adhere to health and safety protocols, such as emergency procedures and first aid guidelines.
• Support children with basic needs, including feeding, diaper changes, and potty training when required.

Parent Communication:

• Communicate daily updates about each child’s activities, achievements, and challenges to parents.
• Build trust and rapport with parents by addressing their concerns in a professional and caring manner.

Qualifications
Education and Certifications:

• A Degree in a related field
• Certification in child care, early childhood education and first aid is an advantage.

Experience:

• Minimum 2 years of experience working with children in a similar capacity.

Skills:
Interpersonal Skills:

• Patience, empathy, and the ability to connect with children.
• Strong communication and teamwork skills.

Childcare Knowledge:

• Understanding of child development and age-appropriate activities.

Personal Attributes:

• Reliable, responsible, and proactive in addressing children’s needs.

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Main Function

• The General Manager (GM) will provide overall strategic leadership, operational direction, and business oversight across multiple business units, including education, hospitality, media, space creation, as well as, interior design and construction.
• The GM is responsible for ensuring operational excellence, financial sustainability, and consistent brand experience across all outlets and subsidiaries.
• The ideal candidate must be a dynamic, business-driven leader with extensive experience managing multi-sector operations, strong financial acumen, and the ability to translate strategic objectives into measurable results.

Role Responsibilities

• Strategic Leadership and Business Planning:
  • Develop and implement business strategies aligned with the organization’s vision, mission, and growth objectives.
  • Drive business expansion initiatives, partnerships, and market penetration strategies.
  • Lead the preparation and execution of short-term and long-term business plans for each division.
  • Provide executive recommendations to the CEO and Board for performance improvement and investment opportunities.
• Operational Management and Efficiency:
  • Oversee daily operations across multiple business units.
  • Ensure operational efficiency, profitability, and adherence to quality standards.
  • Streamline processes to improve productivity, reduce waste, and enhance customer satisfaction.
  • Supervise the implementation of operational policies, procedures, and standard operating manuals (SOPs).
• Financial Oversight and Performance:
  • Develop annual budgets, forecasts, and business performance targets for each division.
  • Monitor financial performance, analyze reports, and ensure revenue growth and cost control.
  • Approve capital expenditures, manage resources efficiently, and maintain financial discipline.
  • Ensure timely submission of management reports, operational analytics, and business intelligence insights.
• Human Capital and Leadership:
  • Lead, mentor, and develop departmental managers and key operational staff.
  • Promote a culture of accountability, teamwork, and continuous improvement.
  • Work with HR to recruit, train, and retain high-performing teams across business units.
  • Evaluate employee performance and enforce compliance with organizational policies and procedures.
• Customer Experience and Brand Consistency:
  • Ensure that all business units deliver exceptional customer service and uphold brand values.
  • Monitor customer satisfaction levels and implement feedback-driven service improvements.
  • Oversee quality control and service standards in hospitality, food, and retail divisions.
• Compliance, Risk, and Safety Management:
  • Ensure compliance with all statutory, regulatory, and internal control requirements.
  • Oversee safety, environmental, and health compliance across all locations.
  • Identify and mitigate business, operational, and reputational risks.
  • Maintain transparent internal audit and reporting processes.
• Stakeholder and External Relations:
  • Serve as liaison between management, employees, customers, government agencies, and external partners.
  • Represent the organization in business forums, corporate events, and industry engagements.
  • Foster strategic partnerships with vendors, suppliers, and community stakeholders.
• Innovation and Growth Initiatives:
  • Champion innovation and technology integration across operations (ERP systems, POS, digital platforms).
  • Identify new business opportunities and develop pilot projects or diversification plans.
  • Support executive management in driving digital transformation and sustainable business practices.

Qualifications and Requirements

• Education and Certifications:
  • Bachelor’s Degree or HND in Business Administration, Management, Finance, Economics, or a related discipline.
  • A Master’s Degree (MBA) or professional certifications (CIPM, PMP, NIM, or similar) will be an added advantage.
• Experience:
  • Minimum of 8 – 12 years’ managerial experience in a multi-sector organization.
  • Proven record of successful leadership in large-scale operations, revenue management, and business development.
  • Strong understanding of the Nigerian regulatory and business environment.
• Skills:
  • Strategic and Business Acumen:
    • Strong leadership, business planning, and decision-making skills.
    • Excellent financial literacy and budget management capabilities.
  • Operational Excellence:
    • Proven ability to streamline operations, increase efficiency, and enhance customer satisfaction.
    • Sound knowledge of retail, fuel, hospitality, and automobile service operations.
  • People Leadership and Communication:
    • Exceptional interpersonal, communication, and team-building skills.
    • Ability to motivate teams and foster a culture of excellence and accountability.
  • Analytical and Problem-Solving Skills:
    • Data-driven approach to performance management and operational analysis.
    • Ability to identify business risks and design effective mitigation strategies.
  • Integrity and Adaptability:
    • High ethical standards, transparency, and professionalism.
    • Ability to adapt to dynamic market conditions and fast-paced environments.