General Manager at Domeo Resources International (DRI)

Main Function

• The General Manager (GM) will provide overall strategic leadership, operational direction, and business oversight across multiple business units, including education, hospitality, media, space creation, as well as, interior design and construction.
• The GM is responsible for ensuring operational excellence, financial sustainability, and consistent brand experience across all outlets and subsidiaries.
• The ideal candidate must be a dynamic, business-driven leader with extensive experience managing multi-sector operations, strong financial acumen, and the ability to translate strategic objectives into measurable results.

Role Responsibilities

• Strategic Leadership and Business Planning:
  • Develop and implement business strategies aligned with the organization’s vision, mission, and growth objectives.
  • Drive business expansion initiatives, partnerships, and market penetration strategies.
  • Lead the preparation and execution of short-term and long-term business plans for each division.
  • Provide executive recommendations to the CEO and Board for performance improvement and investment opportunities.
• Operational Management and Efficiency:
  • Oversee daily operations across multiple business units.
  • Ensure operational efficiency, profitability, and adherence to quality standards.
  • Streamline processes to improve productivity, reduce waste, and enhance customer satisfaction.
  • Supervise the implementation of operational policies, procedures, and standard operating manuals (SOPs).
• Financial Oversight and Performance:
  • Develop annual budgets, forecasts, and business performance targets for each division.
  • Monitor financial performance, analyze reports, and ensure revenue growth and cost control.
  • Approve capital expenditures, manage resources efficiently, and maintain financial discipline.
  • Ensure timely submission of management reports, operational analytics, and business intelligence insights.
• Human Capital and Leadership:
  • Lead, mentor, and develop departmental managers and key operational staff.
  • Promote a culture of accountability, teamwork, and continuous improvement.
  • Work with HR to recruit, train, and retain high-performing teams across business units.
  • Evaluate employee performance and enforce compliance with organizational policies and procedures.
• Customer Experience and Brand Consistency:
  • Ensure that all business units deliver exceptional customer service and uphold brand values.
  • Monitor customer satisfaction levels and implement feedback-driven service improvements.
  • Oversee quality control and service standards in hospitality, food, and retail divisions.
• Compliance, Risk, and Safety Management:
  • Ensure compliance with all statutory, regulatory, and internal control requirements.
  • Oversee safety, environmental, and health compliance across all locations.
  • Identify and mitigate business, operational, and reputational risks.
  • Maintain transparent internal audit and reporting processes.
• Stakeholder and External Relations:
  • Serve as liaison between management, employees, customers, government agencies, and external partners.
  • Represent the organization in business forums, corporate events, and industry engagements.
  • Foster strategic partnerships with vendors, suppliers, and community stakeholders.
• Innovation and Growth Initiatives:
  • Champion innovation and technology integration across operations (ERP systems, POS, digital platforms).
  • Identify new business opportunities and develop pilot projects or diversification plans.
  • Support executive management in driving digital transformation and sustainable business practices.

Qualifications and Requirements

• Education and Certifications:
  • Bachelor’s Degree or HND in Business Administration, Management, Finance, Economics, or a related discipline.
  • A Master’s Degree (MBA) or professional certifications (CIPM, PMP, NIM, or similar) will be an added advantage.
• Experience:
  • Minimum of 8 – 12 years’ managerial experience in a multi-sector organization.
  • Proven record of successful leadership in large-scale operations, revenue management, and business development.
  • Strong understanding of the Nigerian regulatory and business environment.
• Skills:
  • Strategic and Business Acumen:
    • Strong leadership, business planning, and decision-making skills.
    • Excellent financial literacy and budget management capabilities.
  • Operational Excellence:
    • Proven ability to streamline operations, increase efficiency, and enhance customer satisfaction.
    • Sound knowledge of retail, fuel, hospitality, and automobile service operations.
  • People Leadership and Communication:
    • Exceptional interpersonal, communication, and team-building skills.
    • Ability to motivate teams and foster a culture of excellence and accountability.
  • Analytical and Problem-Solving Skills:
    • Data-driven approach to performance management and operational analysis.
    • Ability to identify business risks and design effective mitigation strategies.
  • Integrity and Adaptability:
    • High ethical standards, transparency, and professionalism.
    • Ability to adapt to dynamic market conditions and fast-paced environments.