NOC Manager at Daystar Power Energy Solution

Key Responsibilities:

Network & System Monitoring

• Ensure continuous monitoring of C&I hybrid systems, including solar PV, battery storage, diesel backup, smart meters, and energy management systems
• Oversee monitoring tools that track performance of multi-technology hybrid energy solutions deployed across commercial and industrial sites

Incident & Problem Management

• Lead incident resolution for high-load C&I customer systems, ensuring minimal downtime for mission-critical operations
• Drive RCA and CAPA specifically for faults arising from the interaction between solar, batteries, inverters, and grid/genset hybrid setups

Performance & Reliability Optimization

• Analyse asset performance to optimize hybrid system efficiencies—solar harvest, battery cycling, load management, inverter productivity, and genset runtimes
• Recommend operational improvements tailored to the unique load profiles and power reliability demands of C&I clients

Technology & Tools Management

• Oversee integration of C&I hybrid assets—including large inverters, energy storage systems, industrial energy meters—into monitoring platforms
• Collaborate with engineering to improve visibility and telemetry across distributed hybrid systems deployed at commercial and industrial facilities

Stakeholder & Client Interface

• Partner with C&I client teams to support system performance reporting, uptime assurance, and incident resolution for high-value enterprise customers

Requirements

• Education: Minimum of a bachelor's degree in Electrical Engineering
• Experience: Minimum 7 years in NOC operations, power systems monitoring, or network operations with 3 years managing hybrid energy systems (solar + battery + genset + grid) in Commercial & Industrial environment. Demonstrated experience supporting large commercial and industrial clients with complex hybrid power architectures
• Deep understanding of C&I-scale solar systems, inverter technologies (string/central), battery energy storage systems (BESS), genset integration, and grid interaction
• Hands-on experience with SCADA/EMS systems monitoring hybrid infrastructure
• Proficiency in troubleshooting performance deviations in multi-source energy systems
• Strong analytical skills and able to collate and interpret data from various sources
• Ability to assess and prioritize faults and respond or escalate accordingly
• Excellent knowledge of Microsoft office applications
• Experience of analysing system and network performance using monitoring and graphical data
• Experience diagnosing network and service issues, following them through resolution
• Professional Membership: Preferably a professional engineer with NSE, COREN and engineering certifications
• Language Proficiency: English
• Character:
• Proven leadership experience
• Self-motivated and demonstrate a sense of ownership with high level of commitment and the ability to thrive under pressure
• Good communication skills and ability to lead and work well in teams
• Highly organized with ability to manage multiple reports/projects in parallel and prioritize competing demands, passion for renewable energy
• Attention to details and extraordinary oral and written communication skills
• Willingness to adapt, learn and grow with the company
• High level of integrity
• Ability to work effectively and harmoniously in a group
• Highly organized with ability to manage multiple projects in parallel and prioritize competing demands, passion for renewable energy
• HSE certification is an advantage
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel), report writing and analysis