Audit Supervision Officer at Stellar Group

Job Description
Internal Site Process Audit and Supervision:

• On-site Audit: Check the execution of each department's processes as per the plan.
• Problem Recording: Timely identify deviations and loopholes in the processes, record the problem information in detail, and form audit records.
• Supervision for Rectification: Issue rectification notices to the problem departments, clearly stating requirements, deadlines, and responsible persons, and track the progress of rectification.
• Optimization Suggestions: Analyze the audit results, summarize common problems and their root causes, propose process optimization suggestions and report them.

External Customer Information Confirmation:

• Audit Confirmation: Conduct on-site verification to determine whether the customers are actually engaged in the relevant business, whether they have collection sites and stores, and take photos for archiving. Conduct on-site verification of the residence of guarantors, relevant materials, and whether they have stores, and take photos for archiving.
• Exception Handling: Verify information anomalies promptly. If verification is impossible, report to the leader and cooperate with the investigation.
• Security Assurance: Strictly abide by information security regulations and take measures such as encryption to protect customer information security.
• Report Writing: Regularly summarize the information confirmation work, write reports, including the work carried out, problem handling, information quality assessment, etc., and report to the leader.

Other Work:

• Document Archiving: Sort, classify, and archive the audit and information confirmation-related documents, establish electronic and paper archives.
• Training and Promotion: Participate in internal process standardization training and customer information management promotion to enhance employees' compliance and information security awareness.
• Assigning Tasks: Complete other audit and customer information management-related tasks assigned by the leader.

Job Requirements

• BSC or HND in Business Management is preferred
• Over 2 years of experience in operation management or auditing, familiar with the operation mode and business characteristics of the site.
• Capable of continuously learning new business knowledge and auditing techniques, adapting to the development of site business and policy changes, and constantly improving professional qualities.
• Possessing excellent analytical and judgment skills, as well as communication and coordination abilities.
• Maintaining a high level of rigor and meticulousness to ensure that every link and piece of information is accurately verified, avoiding erroneous judgments or information distortion due to oversight. This position is centered on ensuring the compliance of site operations, enhancing service quality, and maintaining the accuracy of customer information.