Jobs at Skyhigh Medical Centre

Job Summary

• We are looking for a Medical Labouratory Technician who will support the laboratory in carrying out routine tests, sample collection, preparation, and basic analysis under the supervision of a Medical Laboratory Scientist.

Responsibilities

• Collecting, examining, and analysing patient specimens to provide the information required by the medical officer for diagnosis and treatment.
• Preparing reagents, microscope slides, and culture media for laboratory tests.
• Maintaining, calibrating, cleaning, and testing the sterility of the equipment.
• Preparing buffer solutions, fluids, and stains.
• Identifying malaria parasites, trypanosomes, spirochetes, and other protozoa.
• Ensuring that laboratory equipment, tubes, and glassware are properly sterilized and maintained in good condition.
• Organise and store all chemicals, substances, fluids, and compressed gasses according to safety instructions.
• Monitoring and recording temperature using temperature charts.
• Ensure that all safety guidelines are always followed strictly and maintain a clean and orderly environment.
• Reports incidents, including instrument failures, problems and solutions.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacting professionally.

Requirements

• National Diploma in Medical Lab Tech.
• A licensed Medical Laboratory Technician.
• 2 - 3 years of relevant experience in a fast-paced organization.
• Knowledge of laboratory standard operating procedures.
• Experience in operating electrical and non-electrical laboratory equipment.
• In-depth knowledge of QHSE systems, preventive measures, and laboratory best practices.
• Must be comfortable with shift based work mode.

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Job Summary

• We are seeking a dedicated and customer-focused Client Service Executive to join our healthcare team.This role involves delivering exceptional customer service to patients and their families, managing billing processes, and ensuring a smooth patient experience.

Key Responsibilities
Patient Interaction and Support:

• Greet and assist patients, families, and visitors with professionalism and empathy.
• Address inquiries regarding hospital services, procedures, and policies.
• Guide patients through admission, discharge, and other hospital processes.

Billing and Financial Services:

• Ensure daily sales are reconciled with the EMR for proper accounting system.
• Account reconciliation on payment received and expenses incurred in the daily running.
• Ensure regular update of Admission bill and payment settlement before discharge
• Follow-up with debtor and ensure prompt payment
• Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
• Ensuring all receivables are remitted to the account department.

Administrative Duties:

• Maintain accurate records of patient interactions and transactions.
• Update and manage patient data in hospital systems.
• Support the coordination of appointments, consultations, and other services.

Communication and Coordination:

• Act as a liaison between patients, families, and medical staff to ensure seamless communication.
• Collaborate with internal teams to address patient concerns promptly.

Requirements

• Bachelor's Degree or relevant certification in healthcare, Business, or a related field.
• 1 - 2 years of experience in customer service
• Proficiency in using hospital management systems, microsoft office packages and billing software.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work flexible hours and in a shift-based schedule.
• Strong organizational skills and attention to detail.
• Must be available to resume immediately.
• Past experience in the healthcare sector is an advantage.
• Proximity to the Yaba location is an advantage.