Latest Jobs at MTN Nigeria

Reports To: Senior Manager - Regulatory Affairs

Division: Corporate Services and Sustainability

Mission:

• Manage technical regulations and digital rights concerns, provide regulatory advice on various business issues, develop regulatory inputs to policies and frameworks, and manage the future impact of new regulatory policies and legislation on MTN operations.
• Develop and maintain effective relationships with relevant government departments, regulatory bodies and agencies and industry associations to ensure an enabling environment for MTN activities. 

Description:

• Monitor and review industry commercial trends and target new revenue/cost-saving opportunities arising from competitive or regulatory developments.
• Ensure prompt and cost-effective management of regulatory filings and payments (spectrum and numbering resources).
• Collaborate with other business units to develop business models for use in MTNN, develop strategies to harness opportunities and support business development.
• Proactively engage regulatory authorities in developing best practice policies, regulations, guidelines and standards on technical and digital rights matters.
• Advise on and monitor compliance with terms of the Unified Service Access License(UASL), Spectrum Licenses, and Nigerian Communications Act, 2003, and other subsidiary technical regulations, business rules and guidelines.
• Prepare and negotiate interconnect, roaming, capacity leasing, and infrastructure-sharing agreements with other operators. 
• Support relevant business units in implementing business strategies for emerging business focus areas
• Support the implementation of MTN Nigeria's Digital Rights strategy, ensuring global alignment of policies and procedures.
• Ensure MTN Nigeria's products and services comply with digital rights regulations.
• Manage digital rights requests and incidents, coordinate digital impact assessments and support digital rights advocacy efforts.
• Manage relationships with Interconnect and other technical partners to ensure smooth operations.
• Manage relationships with digital rights stakeholders and support the implementation of the integrated and multi-stakeholder approach to overall digital rights and embedding digital rights throughout MTN systems and functions.
• Develop and implement regulatory strategies for technical regulatory matters, including licensing, Quality of Service, Universal Access and spectrum management.
• Identify, monitor and analyze relevant policy trends, laws, relevant news, and government developments in the focus areas that may impact MTN.
• Prepare advisories and guide business strategy and decision-making through regulatory advisory and advance/influence relevant public policies and legislation by advocating MTN’s positions to ensure the attainment of business initiatives. Develop public policy and thought leadership papers when required.
• Establish processes for evaluating interconnect and infrastructure agreements, ensuring partner compliance.
• Manage and monitor MTN’s licensing, spectrum, and numbering resources to ensure regulatory adherence.
• Support internal stakeholders in obtaining requisite approvals from regulatory authorities for technical projects/initiatives. 
• Report on and monitor regulatory compliance with stipulated Quality of Service/Quality of Experience metrics to ensure continuous compliance and service improvement.
• Provide guidance on emerging technologies (e.g., AI, 5G), assess regulatory impacts, and support regulatory risk management strategies in respect thereof.
• Proactively manage regulatory risks and ensure regulatory compliance to ensure an overall conducive business environment.
• Coordinate internal stakeholders’ participation in regulatory functions and ensure alignment with new regulations.
• Support implementing MTN Nigeria's Digital Rights strategy, ensuring global alignment of policies and procedures.
• Track digital rights performance, support MTN Nigeria and MTN Group’s transparency and disclosure efforts on Digital Rights (e.g., MTN’s annual Transparency Report), monitor public sentiment on digital rights, and manage relevant digital rights communications.
• Evaluate digital rights risks from emerging technologies (e.g., AI, 5G) and propose protective measures for business operations.

Education:

• Law Degree or related field.
• Relevant Masters advantageous
• Relevant certification/accreditation/membership with professional body as required for the role.
• Excellent command of English - written and oral

Experience:

6 – 13 years’ experience, which includes:

• Minimum of 3 years’ experience in a regulatory affairs or public policy function, including “hands-on” execution of regulatory strategy within a reputable and structured organization
• Experience working in a medium to large organization  
• In-depth experience and understanding of the Nigerian telecommunications industry and regulatory framework.
• Digital rights expertise (Experience in undertaking human rights due diligence using international standards would be advantageous)
• Effective stakeholder relationship management experience in a telecoms regulatory environment
• Strong and effective business communication (verbal and writing skills)

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Reports To: Chief Sales and Distribution Officer

Division: Sales & Distribution

Description 

• Regularly monitor and review the region's resources, ensuring they are allocated and utilized cost-effectively, financially disciplined, and in accordance with budget provisions. 
• Develop annual regional budgets (OPEX and CAPEX) and provide firm budget management to maintain costs and reduce loss from regional operations. 
• Assess resource requirements for the region, guide and influence the organization's long-term financial view, and provide input into the overall business planning. 
• Champion/Sponsor the review of Business Processes (headcount, process optimization, business optimization, etc.) to drive efficiency gains to ensure at least a 5% reduction in the Divisional budget year-on-year. 
• Champion Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy 
• Drive the effective execution of regional operational and business plans consistent with MTNN's vision, mission, core values, and strategic plan and coordinate resources to ensure proper execution. 
• Facilitate the execution of the ROM Governance Structure and escalate variances promptly to the Sales & Distribution Executive. 
• Identify and implement innovative, disciplined, and continuously improving business processes and systems in the region. 
• Evaluate needs and recommend opportunities for business development and expansion in the region. 
• Develop weekly/monthly reports to track metrics/measures and monitor regional performance, ensuring set targets are achieved. 
• Review and evaluate regional performance continuously and provide direction for modifying and implementing new systems. 
• Support, communicate, reinforce, and defend the organization's vision, mission, values, philosophy, and culture. 
• Establish processes/standards and evaluate systems and technologies related to customer experience. 
• Anticipate and effectively deal with issues that could enhance the region's opportunities or adversely impact business results. 
• Proactively identify, evaluate, mitigate and report on compliance, regulatory and reputational risks across the region.   
• Promote cross-functional collaborations across all divisions/Units in the region.
• Facilitate and champion campaigns to exploit market opportunities that reflect and align with MTN’s innovative brand, leadership and philosophy. 
• Provide the customer with information regarding appropriate policies, procedures, operating practices, and competitor activities. 
• Liaise with marketing division to drive key brand propositions within the regions 
• Communicate MTNN value proposition to regional markets via appropriate media 
• Drive an increase in MTNN’s Net Promoter Score 
• Drive the planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives, focusing on Customer centricity.
• Implement Government Relations Strategy for the region in alignment with MTN Nigeria’s business direction to guarantee operating license and business sustainability. 
• Establish and maintain effective corporate relationships with key stakeholders and decision-makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN. Furthermore, positive relationships with local, state, and federal government representatives, community leaders, and other external stakeholders must be maintained as necessary in the overall management of the region to ensure harmonious relations are maintained. 
• Develop and maintain strong ethical relationships with internal units and relevant third parties (e.g., strategic investors, technical and finance partners, business consultants, etc.) to ensure the long-term viability of the business. 
• Participate in relevant stakeholder forums aimed at developing/reviewing policies/statutory laws – ensure MTN’s views are appropriately represented. 
• Deliver business value through partnership with MTNN’s Ecosystem Partners and customers to enhance MTN’s Corporate Brand. 
• Coordinate liaison between regional staff and ensure adequate information and resource sharing to achieve desired objectives.
• Develop a framework for technical and commercial knowledge transfer and establish it as a key component of the employee performance management system within the Business Development Department. 
• Provide leadership and direction in operations, leading the team to deliver on respective business targets and improve the region's overall performance. Identify, evaluate, and track staff development needs and performance within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity. 
• Review individual team members' performance and complete appraisals using employee performance appraisal procedures and time schedules

Education: 

• First degree in related  discipline
• Possession of a post graduate degree in a relevant discipline will be an added advantage
• Fluent in English and language of country preferable

Experience:

Minimum 12 years working experience which includes:

• Senior management track record of 3 years or more
• 3 years’ experience  in relevant industry/sector (FMCG/Telecommunications/Retail Banking/service industry context)
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies