Head, Performance Management at LEAD Enterprise Support Company Limited

Industry: Microfinance Banking
Department: People & Culture
Division: Corporate Services
Salary: Very Attractive and Competitive

Job Summary

The Head, Performance Management is responsible for designing, implementing, and continuously improving the organization’s performance management framework. The role ensures effective performance appraisal processes, drives talent and leadership development initiatives, and supports workforce planning to align employee performance with the bank’s strategic objectives. The successful candidate will promote a high-performance culture anchored on accountability, engagement, and continuous improvement.

Key Responsibilities

• Design, implement, and manage performance management frameworks that enhance productivity, accountability, and employee engagement.
• Oversee the end-to-end performance appraisal cycle, ensuring fairness, consistency, and alignment with organizational goals.
• Develop and execute performance-driven talent initiatives, including career progression frameworks, succession planning, and leadership development programs.
• Collaborate with department heads to establish clear performance goals and ensure effective goal-setting across the organization.
• Monitor, analyze, and report key HR performance metrics such as productivity trends, performance ratings, and employee engagement indicators.
• Facilitate training, coaching, and performance improvement programs for employees and people managers.
• Provide guidance to managers on managing performance gaps and implementing performance improvement plans (PIPs).
• Ensure compliance with labour laws, internal policies, and best practices relating to performance management and employee relations.
• Oversee consequence management processes, including performance-related disciplinary actions, in line with company policy.
• Prepare and present performance insights, reports, and recommendations to senior management to support strategic decision-making.

Key Performance Indicators (KPIs)

• Improved employee productivity and performance outcomes across the organization.
• Timely, consistent, and high-quality execution of the performance appraisal process.
• Enhanced employee engagement and satisfaction levels linked to performance initiatives.
• Reduction in performance-related issues through effective coaching and improvement plans.
• Delivery of accurate, actionable performance analytics to support management decisions.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related discipline (Master’s degree preferred).
• Minimum of 5 years’ experience in performance management, talent development, or HR leadership roles.
• Membership of the Chartered Institute of Personnel Management (CIPM) Nigeria or commitment to obtain within two years.
• Professional certifications in performance management, HR analytics, or leadership development are an added advantage.

Knowledge, Skills & Competencies

• Strong knowledge of performance management frameworks and HR best practices.
• Proven leadership, coaching, and people management capabilities.
• Excellent verbal and written communication skills.
• Strong analytical skills with proficiency in HR systems, data analytics tools, and Microsoft Office (especially Excel).
• High level of integrity, confidentiality, and professional judgment.
• Strong interpersonal, conflict-resolution, and stakeholder management skills.
• Detail-oriented, strategic thinker with strong team spirit and organizational awareness.