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About the job

• This position is pivotal in improving sales maturity, ensuring operational efficiency, and providing data-driven insights to drive growth. Overseeing and streamlining the administrative processes of the sales force. This role involves ensuring efficiency in sales operations, managing sales support teams, coordinating with other departments, and implementing strategies to enhance customer satisfaction and sales performance. Enable the Revenue Enablement teams (Sales, BD, Partnerships & KAM) to focus on delivery by providing them with the necessary tools, resources, and insights, thereby driving overall revenue growth and customer retention. Ensuring uniformity and alignment of processes, procedures and policies across all Interswitch operating territories, regions and geographies (national and international).

KEY RESPONSIBILITIES:

• Sales Admin Optimization: Manage and optimize sales admin function and processes to improve efficiency and productivity.
• Team Leadership: Lead and manage the team of sales administrators and analysts, fostering growth and development to support sales/BD teams, ensuring alignment with sales goals.
• Sales Data Management: Oversee the collection, analysis, and reporting of sales data to provide insights and uncover insights, sales trends, and opportunities to enhance the performance of sales/BD reps. Ensure data integrity and compliance with company policies and industry standards.
• Collaboration: Coordinate with other departments (Sales/BD, Marketing, Finance, Technology, etc.,) to to align objectives and strategies.
• Budget Management: Manage the budget for the sales administration function, ensuring cost-effectiveness of the technology stack
• Sales Tools and Technology: Implement and maintain sales tools, CRM systems, and associated technology solutions to support the sales efforts.
• Performance: Drive performance improvement initiatives using data-driven methodologies. Set and monitor performance metrics for sales support activities, ensuring the team meets established goals.
• Training and Development: Design and implement training programs for the sales teams on the use of tech stack and tools as well as for any direct reports to improve skills and performance.
• Customer Support Alignment: Ensure excellent customer service by aligning sales support activities with internal customer needs and feedback.
• Issue Resolution: Address and resolve any issues or conflicts that arise within sales admin & analytics promptly.

EDUCATION/EXPERIENCE

• Minimum of bachelor’s degree in Business Administration, Marketing or related fields
• 5 years of wide and deep experience in sales technology/tools and sales data management.
• Proven experience in sales administration and data analytics roles.
• Proficient in CRM systems (e.g., Dynamics 365) and data analysis tools (e.g., SQL, Tableau, Power Bi).
• Excellent communication, organizational, and leadership skills.
• Strong analytical skills with an ability to translate data into actionable insights.
• Projects orchestration and delivery
• User training and support
• Leadership: cognate experience of planning and managing resources to deliver predetermined objectives

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Job Purpose:

• Oversee directly the whole product development life cycle from conceptualisation to prototyping until it is ready for delivery to customers. To grow market share, defend existing relationships and cultivate new business opportunities to meet the Revenue expectations of the company. Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyse sales statistics gathered by staff to determine sales potential and inventory requirements, and monitor the preferences of customers

Product Development

• Takes the lead on researching, assessing, and coordinating a new product’s initial build.
• Oversees the introduction of new products to customers.
• Defines product rollout plans and coordinates with internal teams like product marketing.
• Performs new product demos as required.
• Provides technical pre-sales assistance to the sales team when needed.
• Monitors the technical development of new products, collaborating with Engineering, Product Management, and other teams within an Agile framework.
• Conducts high-level monitoring and management of products in development in collaboration with the Product Management team.

Business Development

• Provides excellent, customer-focused business management activities for designated customers and products:
• Develops and maintains strong relationships with key customers utilising Interswitch products.
• Proactively seeks customer feedback and ensures issues are escalated and resolved promptly.
• Responds to customer requests for advice on switching and Processing queries.
• Assists in producing business case documents for new product or service offerings.
• Develops proposals for RFPs, delivers presentations, and conducts meetings with clients and external stakeholders.
• Supports transition from project completion to transaction generation for newly acquired businesses.
• Defines and sets sales targets for the unit/team.
• Monitors team activities to ensure sales and service targets are achieved:
• Analyses sales performance and develops tactical plans to close gaps.
• Communicates customer requirements to Operations and Project teams to ensure successful delivery.
• Ensures compliance with internal business development processes and tools (e.g., CRM usage).
• Draft MOUs, NDAs, SLAs, and OLAs for review and submission to Legal.
• Reviews legal documentation with prospective partners or customers to support sales closure and business development.

Product Management

• Manages relationships with service providers, banks, aggregators, and strategic partners to enhance Interswitch’s payment processing offerings.
• Develops business value propositions for processing solutions.
• Expands the business into new customer and market segments in line with company strategy.
• Tracks business performance using defined KPIs and monitors market share.
• Leads the creation, development, deployment, and adoption of new products.
• Participates in Agile practices, including scrum sessions, PI planning, and initiative ratings.
• Produces business case documents to support product or service development.
• Conducts internal and external product training sessions.
• Supports transition to transaction generation for newly acquired customers in collaboration with cross-functional teams.
• Communicates customer requirements clearly to Product, Operations, and Project teams, ensuring delivery meets contractual terms.
• Supports financial statement preparation and forecasting.

Market Research

• Conducts market research and analysis, monitoring external and internal trends to support new segment development.
• Supports the development of evaluation processes for customer feedback and shares insights to aid product development.
• Keeps up to date with innovations and trends in payment technologies, practices, and operations.

Account Management

• Gathers customer feedback to drive product and service improvements.
• Conducts post-sales engagement by visiting customers to enhance the service experience.
• Builds meaningful, long-term relationships with customers.

Competitor Analysis

• Analyses competitor activities, including pricing, local market experience, alliances, and innovation.
• Maintains up-to-date competitor intelligence for the division.
• Organises and facilitates quarterly competitor analysis reviews.

Operational / Administrative Responsibilities

• Carries out operational or administrative tasks as may be required.

EDUCATION AND EXPERIENCE

Academic Qualification(s):

• Good 1st degree in relevant field/discipline

Professional Qualification(s):

• Business certification, Sales certification, Business Analysis certification, Product Management Certification, and Project Management certification are advantages.

Experience (Number of relevant years):

• Minimum of 5 years’ experience in a relevant field.