Lead, Sales Administration & Analytics at Interswitch

About the job

• This position is pivotal in improving sales maturity, ensuring operational efficiency, and providing data-driven insights to drive growth. Overseeing and streamlining the administrative processes of the sales force. This role involves ensuring efficiency in sales operations, managing sales support teams, coordinating with other departments, and implementing strategies to enhance customer satisfaction and sales performance. Enable the Revenue Enablement teams (Sales, BD, Partnerships & KAM) to focus on delivery by providing them with the necessary tools, resources, and insights, thereby driving overall revenue growth and customer retention. Ensuring uniformity and alignment of processes, procedures and policies across all Interswitch operating territories, regions and geographies (national and international).

KEY RESPONSIBILITIES:

• Sales Admin Optimization: Manage and optimize sales admin function and processes to improve efficiency and productivity.
• Team Leadership: Lead and manage the team of sales administrators and analysts, fostering growth and development to support sales/BD teams, ensuring alignment with sales goals.
• Sales Data Management: Oversee the collection, analysis, and reporting of sales data to provide insights and uncover insights, sales trends, and opportunities to enhance the performance of sales/BD reps. Ensure data integrity and compliance with company policies and industry standards.
• Collaboration: Coordinate with other departments (Sales/BD, Marketing, Finance, Technology, etc.,) to to align objectives and strategies.
• Budget Management: Manage the budget for the sales administration function, ensuring cost-effectiveness of the technology stack
• Sales Tools and Technology: Implement and maintain sales tools, CRM systems, and associated technology solutions to support the sales efforts.
• Performance: Drive performance improvement initiatives using data-driven methodologies. Set and monitor performance metrics for sales support activities, ensuring the team meets established goals.
• Training and Development: Design and implement training programs for the sales teams on the use of tech stack and tools as well as for any direct reports to improve skills and performance.
• Customer Support Alignment: Ensure excellent customer service by aligning sales support activities with internal customer needs and feedback.
• Issue Resolution: Address and resolve any issues or conflicts that arise within sales admin & analytics promptly.

EDUCATION/EXPERIENCE

• Minimum of bachelor’s degree in Business Administration, Marketing or related fields
• 5 years of wide and deep experience in sales technology/tools and sales data management.
• Proven experience in sales administration and data analytics roles.
• Proficient in CRM systems (e.g., Dynamics 365) and data analysis tools (e.g., SQL, Tableau, Power Bi).
• Excellent communication, organizational, and leadership skills.
• Strong analytical skills with an ability to translate data into actionable insights.
• Projects orchestration and delivery
• User training and support
• Leadership: cognate experience of planning and managing resources to deliver predetermined objectives