Latest Vacancies at Tek Experts

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

Do you want to gain global experience and get extensive training on high-end software products and solutions?

Do you take pride in delivering great customer service?

Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers. As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

Duties & Responsibilities

• Provide Dynamics 365 Finance and Operations support for users via phone and email.
• Follow best practices and processes to deliver top-notch customer satisfaction
• Field incoming problems from end-users to resolve application, hardware and Provide Dynamics 365 Finance and Operations software issues;
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
• Communicate Dynamics 365 Finance and Operations application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders;
• Ensure all IT and Dynamics 365 Finance and Operations support requests are dealt with in an efficient and timely manner;
• Accurately maintain logs and documentation related to Service Requests gotten from customers.
• Participate in the Dynamics 365 Finance and Operations applications training programs and individual classes;
• Assist in creating end-user documentation, instructions, procedures, and processes

All other duties as assigned

Competencies

• Bachelor's Degree in Information Technology or related education from technical institute is a plus.
• Microsoft SQL Server Administration
• Windows Server Administration
• Microsoft Azure Virtual Machine Management
• Microsoft Office 365 Knowledge
• Azure Active directory
• Must be able to read, write and speak English fluently to be considered for this role
• Excellent verbal, interpersonal and written skills required to communicate with users.
• 2+ years of experience in a technical support environment.
• Experience with Microsoft Dynamics AX, NAV or Any Other ERP Solution would be an asset.
• Can work a shift-based job.

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Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

Do you want to gain global experience and get extensive training on high-end software products and solutions?

Do you take pride in delivering great customer service?

Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

Duties & Responsibilities

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

Competencies

• Up to 2 years’ experience in technical or customer support
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure with cloud technologies and interest CRM or Microsoft Dynamics
• Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
• Ability to quickly adapt to technology and/or application changes and business delivery priorities

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Are you an innovative Learning and Development professional looking for a rapidly growing company to take your career to the next level?  Do you want flexibility and autonomy to create extraordinary training material? Do you like working with different global teams?

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

We are hiring a Digital Learning Content Developer.  You will thrive in a pro-active, detail-oriented, and fast-paced environment. As an innovative learning professional, you can create engaging large-scale programs and this role requires learner-centered design using modern learning design and technologies. 

Duties & Responsibilities

• Work with Program Manager, instructional designers and SMEs to synthesize content and produce digital and live learning experiences that support course objectives.
• Develop performance-based learning objectives and ensure learning assets are designed and to achieve those objectives through effective design practices, testing, and other UX best practices.
• Develop learning assets including video animations, interactive interfaces, simulations, screencasts, infographics, and other digital or non-digital training resources.
• Work with program instructors to pilot new course content and ensure it is ready for large scale implementation.

Competencies

• Bachelor’s degree and a minimum 2 years of instructional design experience or technical writing
• Experience with Learning ecosystem technologies such as elearning content authoring tools (Adobe Captivate, Articulate Storyline, Elucidat, etc.), and screencasts (Screenflow or Camtasia), video tools
• Knowledge of different elearning formats and ability to recommend the best approach based each situation (.MP4, SCORM or xAPI)
• Background in adult learning and instructional design; additional familiarity with design thinking, UX, and/or video production preferred

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Do you seek to improve the engagement of people who are considering what they need to learn in the process of learning? Are you a creative professional with an entrepreneurial spirit who can design and develop learning and practicing experiences to help Tek Experts team members around the globe be successful in learning?

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

We are hiring a Learning Program Manager. We are looking for an innovative instructional designer who can establish clear performance outcomes and create engaging large-scale programs. It is ideal It requires learner-centered design using modern learning design and technologies. This person will report to the Global Instructional Design & Professional Development Leader.

Duties & Responsibilities

• Work with Program Manager, instructional designers and SMEs to synthesize content and produce digital and live learning experiences that support course objectives.
• Develop performance-based learning objectives and ensure learning assets are designed and to achieve those objectives through effective design practices, testing, and other UX best practices.
• Develop learning assets including video animations, interactive interfaces, simulations, screencasts, infographics, and other digital or non-digital training resources.
• Work with program instructors to pilot new course content and ensure it is ready for large scale implementation.

Competencies

• 3-5 years in a learning & development role/capacity, managing and delivering training programs.
• Experience designing large scale programs with accountability for improving results
• Project management with global stakeholders

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Job Descriptions

• The plumbing & piping technician will be responsible, under the direction of the head of engineering, for leading installation and maintenance of all plumbing & piping systems and accessories at Everty One Tower.
• Equipment to maintain:
  • Boreholes, Water Treatment Plant, Sewage Treatment Plant, water tanks, pumps, sanitary fittings, grease traps, piping systems (sprinklers, wet risers), piping of fire suppression system (FM 200), and fire extinguishers.
• Inspect plumbing and piping systems to assess their quality and condition.
• Install and replace drainpipes and water supply lines.
• Maintain tools and equipment to keep them in excellent working condition. Follow relevant codes, regulations and safety techniques.
• Respond to any emergency on-call work hours during the evening, weekends and some holidays.
• Advise the head of engineering on the need for repairs, replacements and upgrades of plumbing equipment.
• Perform plumbing repairs on plumbing equipment and accessories: valves, pipes, pumps, faucets, sinks, urinals, drain cleaning, toilets, showerheads, sewer line replacements, water line replacements, pipe replacements, and various leaks.
• Clean grease traps.
• Advise the head of engineering on critical consumables like treatment chemicals. Track re-order level and ensure provision of adequate stock.
• Carry out weekly inspection of the fire extinguishers for damages, cylinder pressure, functionality of the gauge, nozzles, safety lock and discharge hose. Record and furnish findings.
• Carry out weekly visual cylinder and pressure gauge check on the FM200. Record and furnish findings.
• Carry out weekly functional test on critical fire equipment including fire pumps, FM 200, and fire extinguishers
• Comply with Everty policy for the safe storage, usage and disposal of hazardous materials. Maintains a clean and safe workspace.
• Perform all work in compliance with applicable codes, standards, safety and environment regulations.
• Meet Everty's attendance requirements
• Meet proper staff uniform appearance and grooming standards.
• Perform other duties as may be requested by the management from time to time.

Skills and experience you’ll need:

• Cognate experience in the duties and responsibilities stated.

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Job Descriptions

• The utility technician will be responsible, under the direction of the head of engineering, for skilled level works in the installation, maintenance, testing, and repair of electromechanical systems and equipment at Everty One Tower.
• Equipment to oversee
• Emergency generators, HT panel, transformers, RMU, UPS & batteries, AVR, LV panels, distribution boards, general lighting, CCTV and access control, fire alarm, Carpark barrier system.
• Operate and maintain diesel generators to ensure 24 hours uptime & during outages on public mains.
• Perform preventive maintenance on all generators and electrical systems.
• Perform a wide variety of functions such as installation, maintenance, and repair of equipment for generating, distributing, and utilising electrical power.
• Maintain tools, order and track inventory for repairs. Maintain logs, document equipment repairs, adhere to daily work plan, track time, and communicate daily with the Head of Engineering.
• Cooperate with third party contractors to ensure successful completions of maintenance works.
• Supervise diesel delivery by vendors.
• Participate in professional development activities to update knowledge and increase service/repair capabilities.
• Comply with lockout/tagout procedures as mandated by statutory safety regulations and Everty policy.
• Comply with Everty policy for the safe storage, usage and disposal of hazardous materials. Maintains a clean and safe workspace.
• Perform all work in compliance with applicable codes, standards, safety and environment regulations.
• Meet Everty's attendance requirements
• Meet proper staff uniform appearance and grooming standards.
• Routinely work overtime, weekends, and holidays to ensure complete tenants’ satisfaction.
• Perform other duties as may be requested by management from time to time.