Latest Vacancies at Teclab Management Services Limited

Overall Purpose of the Job

• Provide client services to our clients through our Medical Assistance Call Centre. Perform administrative services for call centre related activities.

Roles & Responsibilities Follow all policies and procedures laid out including but not limited to:

• Company Policy and Procedures
• Call Centre Policy and Procedures
• HSE Policy and Procedures
• Operational Policy and Procedures
• Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
• Responsible for managing all call centre related activities with focus on customer service and satisfaction. Activities include, but are not limited to, gathering caller information, determining caller need, providing necessary assistance to caller, dispatching medical resources, connecting caller to medical personnel.
• Responsible for managing all call centre administrative activities. Activities include, but are not limited to, answering emails, arranging and submitting invoices, gathering information from medical and other facilities, making and filing reports, and doing research activities.
• Maintain Medical Assistance Call Centre room and equipment in clean and working condition with correct levels of inventory, reporting any irregularities
• Assist with other duties as assigned

Key Performance Indicators

• Measurable generation of income for the organization for assigned services and products
• Continued positive client satisfaction and feedback
• Ability to manage client’s needs from beginning phone call to satisfactory conclusion

Minimum Qualifications

• University Degree
• 1-3 years working experience
• Primary Focus on Customer Service
• Project management skills
• Call Centre Experience Preferred
• Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
• Positive/outgoing attitude
• Ability to adapt to various roles/responsibilities
• Time management and organizational skills
• Strong attention to detail and follow-through

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Job Description
Overall purpose of the job:

• Responsible for managing emergent and non-emergent medical and traumatic health problems as assigned by following established policies and procedures with medical oversight from Senior Physicians and the Chief Medical Advisor.

Roles & Responsibilities
Follow all policies and procedures laid out including but limited to:

• Company Policy and Procedures
• Medical Treatment Policy and Procedures
• HSE Policy and Procedures
• Operational Policy and Procedures
• Provide routine and emergent medical care during established working hours via clinic,ambulance, and mobile clinic.
• Primary Healthcare - Medical Assessment, History of Complaints, Correct Treatment
• Emergency Healthcare - Primary and Secondary Assessment, History of Complaints, Correct Treatment
• Maintain medical station and equipment in clean and working condition with correct levels of inventory, reporting any irregularities
• Maintain ambulance and equipment in clean and working condition with correct levels of inventory, reporting any irregularities
• Maintain mobile clinic vehicle and equipment in clean and working condition with correct levels of inventory, reporting any irregularities
• Ensure appropriate stock of consumables and medications, performing daily and monthly stock counts and reconciliation
• Assist with other duties as assigned, such as on-site Wellness Programs, Site Medical Education, Occupational Health Testing, Etc.
• Continuously review site for hazards and ways to reduce incidences of illness and injury,reporting any issues
• Stay up to date on advances in medicine, including;
• First Aid, CPR, Emergency Medicine, Primary Healthcare

Key Performance Indicators:

• Measurable generation of income for the organization for assigned services and products
• Continued positive client satisfaction and feedback
• Providing the right treatment to clients based on medical history and physical exam

Minimum Qualifications

• Physician, MBBS
• 3-4 years’ experience as a Medical Officer
• Family Health / Emergency Response/Ambulance Experience preferred
• Ability to utilize various Microsoft Office applications/software, expert in Email and
• Computer skills
• Training in BLS, ACLS, PALS, Trauma Life Support, First Aid, etc. preferred
• Primary Focus on Customer Service
• Positive/outgoing attitude
• Ability to adapt to various roles/responsibilities

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Job Description
Overall purpose of the job:

• Responsible for managing emergent and non-emergent medical and traumatic health problems at a clinic following established policies and procedures with medical oversight from Physicians and the Chief Medical Advisor.

Roles & Responsibilities
Follow all policies and procedures laid out by including but limited to:

• Site Policy and Procedures
• Medical Treatment Policy and Procedures
• HSE Policy and Procedures
• Operational Policy and Procedures
• Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
• Provide routine medical care during established hours.
• Primary Healthcare - Medical Assessment and History of Complaints, Treatment, Medication Administration, Blood Draw, Routine Nursing Procedures
• Emergency Healthcare - Primary and Secondary Assessment, History of Complaints, Stabilization and Treatment
• Maintain medical station and equipment in clean and working condition, reporting any irregularities
• Ensure appropriate stock of consumables and medications, performing daily and monthly stock counts and reconciliation
• Assist with other duties as assigned, such as on-site Wellness Programs, Site Medical Education, Drug and Alcohol Testing, Etc.
• Stay up to date on advances in medicine, including;
• First Aid, CPR, Emergency Medicine, Primary Healthcare

Key Performance Indicators:

• Measurable improvement of health of onsite staff and patients
• Continued positive client satisfaction and feedback
• Providing the right treatment to clients based on medical history and physical exam

Minimum Qualifications

• Registered Nurse
• 3-4 years’ experience in Nursing
• Ability to utilize various Microsoft Office applications/software, Expert in Email and other Computer Functions
• Training in BLS, ACLS, PALS, Trauma Life Support, First Aid, etc. preferred
• Positive/outgoing attitude
• Ability to adapt to various roles/responsibilities.

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Overall Purpose of the Job

• Provide medical assistance and administrative services to our clients with supervision from senior medical and administrative staff.

Roles/Responsibilities

• Follow all policies and procedures laid out including but not limited to:
  • Company Policy and Procedures
  • Medical Treatment Policy and Procedures
  • HSE Policy and Procedures
  • Operational Policy and Procedures
• Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
• Responsible for assisting medical and administrative personnel in all aspects of the clinic, from the nurse’s station to the front desk.
• Greet visitors warmly and register guests/patients, direct guests/patients as needed
• Complete other administration duties as assigned
• Maintain nursing room and equipment in clean and working condition with correct levels of inventory, reporting any irregularities
• Ensure appropriate stock of consumables, performing daily and monthly stock counts and reconciliation
• Assist with other duties as assigned, such as on-site Wellness Programs, Site Medical Education, Occupational Health Testing, Administrative Duties, Etc.
• Stay up to date on advances in medicine, including;
• First Aid, CPR, and Primary Health Care Practices

Key Performance Indicators

• Measurable generation of income for the organization for assigned services and products
• Continued positive client satisfaction and feedback
• Providing the right care and treatment every time

Minimum Qualifications

• Community Health Worker Diploma
• 1-3 years experience
• Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
• Primary Focus on Customer Service
• Positive/outgoing attitude
• Ability to adapt to various roles/responsibilities
• Time management and organizational skills
• Strong attention to detail and follow-through

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Overall Purpose of the Job

• Provide front-desk administrative function with focus on customer service and customer experience. Assist clients in understanding x-ray procedures and taking x-rays during clinical hours.

Roles & Responsibilities

• Follow all policies and procedures laid out including but limited to:
• Company Policy and Procedures
• Medical Treatment Policy and Procedures
• HSE Policy and Procedures
• Operational Policy and Procedures
• Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
• Responsible for handling front office reception and administration duties
• Greet visitors warmly and register guests/patients, direct guests/patients as needed
• Manage billing and payment activities for clinics
• Complete other administration duties as assigned
• Provide radiological services to clients based on scope of practice
• Maintain x-ray room and equipment in clean and working condition with correct levels of inventory, reporting any irregularities
• Ensure appropriate stock of consumables, performing daily and monthly stock counts and reconciliation
• Assist with other duties as assigned, such as on-site Wellness Programs, Site Medical Education, Occupational Health Testing, Administrative Duties, Etc.
• Stay up to date on advances in medicine, including;
• First Aid, CPR, and X-Ray Technician Best Practices

Key Performance Indicators

• Measurable generation of income for the organization for assigned services and products
• Increased utilize of x-ray equipment based on location
• Continued positive client satisfaction and feedback

Minimum Qualifications

• Strong customer service/administrative experience
• 1-3 years experience
• X-Ray Technician
• Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
• Primary Focus on Customer Service
• Positive/outgoing attitude
• Ability to adapt to various roles/responsibilities
• Time management and organizational skills
• Strong attention to detail and follow-through.

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Core Purpose of the Job

• Enhance customer dedication and expand the hotels clientele by strengthening our hotel’s reputation.

Task Complexity:

• Support operations by supervising staff; planning, organizing, and implementing. Specific functions include:
• Oversee the daily operations of the hotel as well as provide strategic direction.
• Plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
• Deal with complaints as for strategizing and preparing reports.
• Guide employees to work as a well-functioning team.
• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

Qualifications
Job Specification (Experience & Training):

• Academic and Professional: Degree in Business Administration, Hotel/Hospitality Management.
• Knowledge of hotel management software is an advantage
• Proven experience as Hotel Manager
• Knowledge of other languages is a plus
• Understand all hotel management best practices and relevant laws and guideline.

Job Specific Competencies (Skills/ Knowledge/ Attributes):

• Excellent Communication skills: Oral and written
• Financial Planning and Strategy
• Be up to date with Marketing Concepts and Positioning
• People Management Skills
• Territory Management
• Sales Planning / Competitive Analysis
• Understanding the Customer
• Client Relationships
• Ability to work under pressure
• Be a self-starter.
• Be very creative
• A good team player
• An effective leader
• Able to set examples and foster a climate of cooperation.

Attitude:

• Must be Friendly, honest, transparent and diligent in all dealings.