Front Desk Officer/X-Ray Technician at Teclab Management Services Limited

Overall Purpose of the Job

• Provide front-desk administrative function with focus on customer service and customer experience. Assist clients in understanding x-ray procedures and taking x-rays during clinical hours.

Roles & Responsibilities

• Follow all policies and procedures laid out including but limited to:
• Company Policy and Procedures
• Medical Treatment Policy and Procedures
• HSE Policy and Procedures
• Operational Policy and Procedures
• Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
• Responsible for handling front office reception and administration duties
• Greet visitors warmly and register guests/patients, direct guests/patients as needed
• Manage billing and payment activities for clinics
• Complete other administration duties as assigned
• Provide radiological services to clients based on scope of practice
• Maintain x-ray room and equipment in clean and working condition with correct levels of inventory, reporting any irregularities
• Ensure appropriate stock of consumables, performing daily and monthly stock counts and reconciliation
• Assist with other duties as assigned, such as on-site Wellness Programs, Site Medical Education, Occupational Health Testing, Administrative Duties, Etc.
• Stay up to date on advances in medicine, including;
• First Aid, CPR, and X-Ray Technician Best Practices

Key Performance Indicators

• Measurable generation of income for the organization for assigned services and products
• Increased utilize of x-ray equipment based on location
• Continued positive client satisfaction and feedback

Minimum Qualifications

• Strong customer service/administrative experience
• 1-3 years experience
• X-Ray Technician
• Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
• Primary Focus on Customer Service
• Positive/outgoing attitude
• Ability to adapt to various roles/responsibilities
• Time management and organizational skills
• Strong attention to detail and follow-through.