Hotel Manager at Teclab Management Services Limited

Core Purpose of the Job

• Enhance customer dedication and expand the hotels clientele by strengthening our hotel’s reputation.

Task Complexity:

• Support operations by supervising staff; planning, organizing, and implementing. Specific functions include:
• Oversee the daily operations of the hotel as well as provide strategic direction.
• Plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
• Deal with complaints as for strategizing and preparing reports.
• Guide employees to work as a well-functioning team.
• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

Qualifications
Job Specification (Experience & Training):

• Academic and Professional: Degree in Business Administration, Hotel/Hospitality Management.
• Knowledge of hotel management software is an advantage
• Proven experience as Hotel Manager
• Knowledge of other languages is a plus
• Understand all hotel management best practices and relevant laws and guideline.

Job Specific Competencies (Skills/ Knowledge/ Attributes):

• Excellent Communication skills: Oral and written
• Financial Planning and Strategy
• Be up to date with Marketing Concepts and Positioning
• People Management Skills
• Territory Management
• Sales Planning / Competitive Analysis
• Understanding the Customer
• Client Relationships
• Ability to work under pressure
• Be a self-starter.
• Be very creative
• A good team player
• An effective leader
• Able to set examples and foster a climate of cooperation.

Attitude:

• Must be Friendly, honest, transparent and diligent in all dealings.