Latest Vacancies at Pivotage Consulting

Job Summary

• We currently seeking to grow its team by hiring a highly efficient and passionate HR Professional who will be actively involved in the day to day running of the business including clients’ interface.
• The Associate HR Consultant works under the supervision and leadership of the HR Consultant to deliver high quality service to both internal and external customers.
• He/she supports the HR consultant in managing the business from project development to execution.

Key roles/Job Functions
Reporting to the HR Consultant, your responsibilities will include to:

• Lead/drive the implementation of various consulting projects under the supervision and guidance of the chief consultant from pre-engagement through project fulfillment, delivery and review.
• Help to grow the business; existing clients’ management, new client’s conversion and develop improved ways to serve clients.
• Identify client needs and develop future plans, work closely with other team members in a supervisory and supporting capacity to achieve effective execution of business plans.
• Bridge management and employee relations by addressing demands, grievances and other issues.
• Support the organizations' business development efforts by meeting and acquiring new clients through various strategies including offering effective and cost efficient solutions.
• Monitor the various aspects of the business performance and recommend pertinent modifications aimed at optimizing the efficiency of current systems and processes.
• Managing the training program of the organization and also conducting training sessions for the team.
• Assist the internal and external recruitment processes: executive search, headhunting etc and also conduct candidate interviews and testing from time to time.
• Support the HR consultant in the general management of the business.
• Perform other administrative tasks as may be assigned from time to time by the HR consultant.

The Person
The role occupant is required to:

• Be degree qualified
• Have at least  2 years cognate experience in HR practice
• Have in-depth knowledge of the Nigerian Labour Law and HR practices
• Have excellent interpersonal and people management skills
• Have excellent communication skills in English Language (written and verbal)
• Have strong analytical skills and good presentation skills
• Be confident and very well presentable
• Be a good team player
• Be IT savvy and computer proficient

Remuneration
Salary is very competitive and attractive

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Job Category: Senior Level
Reports to: Head of Medical Service

Job Summary

• This role is responsible for ensuring 100% Client Retention and Pro-actively ensure cordial relations with existing and potential Clients.

Job Requirements & Responsibilities
This role requires the occupant to:

• Carry out on a quarterly basis for all clients, structured preventive Health programmes and provide Health improvement goals / feedback to Clients;
• Ensure that client contracting processes such as with existing businesses, new businesses and all variety of pre- and post-engagement documentation are closed out and executed in a timely manner;
• Track on a per client basis encounter and utilization data,  identify and report unusual events to management;
• Based on client feedback; provide strategic input into company products and benefits which will impact positively on service delivery standards;
• Supervise and report on bi-annual patient satisfaction surveys and provide action plans for improvement.
• Supervise and actively effect the production of weekly news-letters in line with the World Health Organization Calendar on preventive Health information and topical Health care matters.
• Carry out presentations with the marketing team prospecting for new business transaction.
• Generate new businesses.
• Provide input into the process improvement initiatives of the company.
• Work closely with Account / Billing units in order to ensure that clients settle all financial obligations as at and when due.
• Carry out key and prospective client presentations in collaboration with the marketing team(s)
• Monitor excluded services delivered on approval by and ensuring prompt payment by Client;
• Constantly seek for ways and means of generating referrals and new additional business (Premium and non- premium) from existing clients.
• Communicate with clients and develop working relationships;
• Identify and escalate priority issues;
• Obtain and ensure that you have a thorough grasp of regulatory Operational guidelines,  departmental policies and practices and maintain accurate documentation for compliance;
• Develop and Evaluate Patient’s satisfaction and quality of care provided for them;
• Resolving provider and enrollee complaints and grievances promptly and provide input for associated business process improvement activities.
• Perform all other related functions as assigned by your supervisor from time to time.

RequirementsThe Ideal Person should have:

• A Medical Degree (MBBS or MBChB) or its equivalent from a recognised University or Medical School.
• NYSC certificate or certificate of exemption
• Must be a Medical Doctor with 2 years post-NYSC work experience in a related role, preferably in a similar organization or generally in the Health sector.
• Good presentation skills
• Proficient knowledge in Health Care Management
• Good oral communication skills
• Proficient knowledge in computer applications especially Microsoft Word and Excel
• Good interpersonal relationship skills;
• Strong grasp of Medical and Clinical terminologies and procedures.

Remuneration
Salary is very competitive and attractive.

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Job Category: Intermediate Level
Reports to: Head of HR/Administration.

Job Summary

• The Client Service Executiveis saddled with the responsibility of projecting the brand impression of the company to the customers /Visitors through exceptional client service delivery. The job holder is expected to give a lasting impression to the customers about the company, its people, product and services.

Job Requirements & Responsibilities
This role requires the occupant to:

• Answer telephone calls and transfer calls or enquiries as appropriate.
• Receiving medical claims from Providers and all packages dispatched via courier.
• Monitor visitor access
• Provide clerical support to claims department.
• On a daily basis send soft copies of company marketing materials to pre-agreed prospects
• Prepare correspondence and documents as required from time to time.
• Control inventory relevant to the reception area.
• Maintain confidentiality with regards to client information.
• Support the Marketing / Business Development unit in generating new business leads
• Direct people to their correct destination.
• Create and ensure a good organizational impression to visitors 
• Manage the entire activities of the reception/front desk.
• Perform other administrative support tasks, such as keeping appointment calendars

The Ideal Person should have

• Minimum academic qualification of a B.Sc. degree in any discipline.
• 2 years post-NYSC work experience in a related role, preferably in a similar organization.
• A positive outlook, pleasant, friendly and confident personality with good carriage.
• Good interpersonal skills
• Exceptional Customer handling skills
• ICT skills - (able to use MS Suite Word, PowerPoint, Access, Excel)
• Excellent problem solving skills
• Excellent oral communication skills

Remuneration
Salary is very competitive and attractive

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Job Description

• Responsible for the development of sales activities, planning and developing sales strategies.
• You must be efficient in your sales activities to achieve the maximum profitability and growth in line with company’s vision and values.
• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Follow up with existing customers to confirm their satisfaction and generate leads.
• Achieves individual sales goals and customer service goals.
• Identifying key areas for improvement in the sales process.
• Designs and recommends online sales programs and sets short and long-term online sales strategies.
• Analyzing the business to determine shortfalls and developing action plans to improve performance.
• Maintains relationships with significant partners including distributors, dealers and customers.
• Create frameworks and platforms to constantly engage customers and build loyalty;
• Development of the annual sales and marketing plan.
• Collaborates with Customer support to deliver a consistent customer/dealer/partner experience.

Qualification and Person Specification Requirements

• Bachelor's degree in Marketing or Business preferred.
• 2 years of experience in sales and marketing of car/auto products with in-depth knowledge of vehicles and technology
• Strong understanding of customer and market dynamics and requirements.
• Ability to take initiatives and accept challenges.
• Must be upright in areas of personal character, commitment, organizational and selling skills
• Demonstrates ability to interact and cooperate with all company employees.
• Ability to maintains accurate records of all sales activities and continuously adhere to all company policies, procedures and business ethics codes

Salary/Benefits
In line with industry standard.