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  • Posted: Sep 25, 2018
    Deadline: Oct 8, 2018
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    We are a professional outfit that offers a wide spectrum of strategic Human Resource Services; particularly - Innovative Staffing Solutions, Potent L&D Interventions and Flexible Outsourcing to both big and small organizations across different business sectors. Driven by a team of exceptional and immensely talented consultants with rich industrial exp...
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    Associate HR Consultant

    Job Summary

    • We currently seeking to grow its team by hiring a highly efficient and passionate HR Professional who will be actively involved in the day to day running of the business including clients’ interface.
    • The Associate HR Consultant works under the supervision and leadership of the HR Consultant to deliver high quality service to both internal and external customers.
    • He/she supports the HR consultant in managing the business from project development to execution.

    Key roles/Job Functions
    Reporting to the HR Consultant, your responsibilities will include to:

    • Lead/drive the implementation of various consulting projects under the supervision and guidance of the chief consultant from pre-engagement through project fulfillment, delivery and review.
    • Help to grow the business; existing clients’ management, new client’s conversion and develop improved ways to serve clients.
    • Identify client needs and develop future plans, work closely with other team members in a supervisory and supporting capacity to achieve effective execution of business plans.
    • Bridge management and employee relations by addressing demands, grievances and other issues.
    • Support the organizations' business development efforts by meeting and acquiring new clients through various strategies including offering effective and cost efficient solutions.
    • Monitor the various aspects of the business performance and recommend pertinent modifications aimed at optimizing the efficiency of current systems and processes.
    • Managing the training program of the organization and also conducting training sessions for the team.
    • Assist the internal and external recruitment processes: executive search, headhunting etc and also conduct candidate interviews and testing from time to time.
    • Support the HR consultant in the general management of the business.
    • Perform other administrative tasks as may be assigned from time to time by the HR consultant.

    The Person
    The role occupant is required to:

    • Be degree qualified
    • Have at least  2 years cognate experience in HR practice
    • Have in-depth knowledge of the Nigerian Labour Law and HR practices
    • Have excellent interpersonal and people management skills
    • Have excellent communication skills in English Language (written and verbal)
    • Have strong analytical skills and good presentation skills
    • Be confident and very well presentable
    • Be a good team player
    • Be IT savvy and computer proficient

    Remuneration
    Salary is very competitive and attractive

    go to method of application »

    Medical Coordinator

    Job Category: Senior Level
    Reports to: Head of Medical Service

    Job Summary

    • This role is responsible for ensuring 100% Client Retention and Pro-actively ensure cordial relations with existing and potential Clients.

    Job Requirements & Responsibilities
    This role requires the occupant to:

    • Carry out on a quarterly basis for all clients, structured preventive Health programmes and provide Health improvement goals / feedback to Clients;
    • Ensure that client contracting processes such as with existing businesses, new businesses and all variety of pre- and post-engagement documentation are closed out and executed in a timely manner;
    • Track on a per client basis encounter and utilization data,  identify and report unusual events to management;
    • Based on client feedback; provide strategic input into company products and benefits which will impact positively on service delivery standards;
    • Supervise and report on bi-annual patient satisfaction surveys and provide action plans for improvement.
    • Supervise and actively effect the production of weekly news-letters in line with the World Health Organization Calendar on preventive Health information and topical Health care matters.
    • Carry out presentations with the marketing team prospecting for new business transaction.
    • Generate new businesses.
    • Provide input into the process improvement initiatives of the company.
    • Work closely with Account / Billing units in order to ensure that clients settle all financial obligations as at and when due.
    • Carry out key and prospective client presentations in collaboration with the marketing team(s)
    • Monitor excluded services delivered on approval by and ensuring prompt payment by Client;
    • Constantly seek for ways and means of generating referrals and new additional business (Premium and non- premium) from existing clients.
    • Communicate with clients and develop working relationships;
    • Identify and escalate priority issues;
    • Obtain and ensure that you have a thorough grasp of regulatory Operational guidelines,  departmental policies and practices and maintain accurate documentation for compliance;
    • Develop and Evaluate Patient’s satisfaction and quality of care provided for them;
    • Resolving provider and enrollee complaints and grievances promptly and provide input for associated business process improvement activities.
    • Perform all other related functions as assigned by your supervisor from time to time.

    RequirementsThe Ideal Person should have:

    • A Medical Degree (MBBS or MBChB) or its equivalent from a recognised University or Medical School.
    • NYSC certificate or certificate of exemption
    • Must be a Medical Doctor with 2 years post-NYSC work experience in a related role, preferably in a similar organization or generally in the Health sector.
    • Good presentation skills
    • Proficient knowledge in Health Care Management
    • Good oral communication skills
    • Proficient knowledge in computer applications especially Microsoft Word and Excel
    • Good interpersonal relationship skills;
    • Strong grasp of Medical and Clinical terminologies and procedures.

    Remuneration
    Salary is very competitive and attractive.

    go to method of application »

    Client Service Executive

    Job Category: Intermediate Level
    Reports to: Head of HR/Administration.

    Job Summary

    • The Client Service Executiveis saddled with the responsibility of projecting the brand impression of the company to the customers /Visitors through exceptional client service delivery. The job holder is expected to give a lasting impression to the customers about the company, its people, product and services.

    Job Requirements & Responsibilities
    This role requires the occupant to:

    • Answer telephone calls and transfer calls or enquiries as appropriate.
    • Receiving medical claims from Providers and all packages dispatched via courier.
    • Monitor visitor access
    • Provide clerical support to claims department.
    • On a daily basis send soft copies of company marketing materials to pre-agreed prospects
    • Prepare correspondence and documents as required from time to time.
    • Control inventory relevant to the reception area.
    • Maintain confidentiality with regards to client information.
    • Support the Marketing / Business Development unit in generating new business leads
    • Direct people to their correct destination.
    • Create and ensure a good organizational impression to visitors 
    • Manage the entire activities of the reception/front desk.
    • Perform other administrative support tasks, such as keeping appointment calendars

    The Ideal Person should have

    • Minimum academic qualification of a B.Sc. degree in any discipline.
    • 2 years post-NYSC work experience in a related role, preferably in a similar organization.
    • A positive outlook, pleasant, friendly and confident personality with good carriage.
    • Good interpersonal skills
    • Exceptional Customer handling skills
    • ICT skills - (able to use MS Suite Word, PowerPoint, Access, Excel)
    • Excellent problem solving skills
    • Excellent oral communication skills

    Remuneration
    Salary is very competitive and attractive

    go to method of application »

    Sales/Business Development Executive

    Job Description

    • Responsible for the development of sales activities, planning and developing sales strategies.
    • You must be efficient in your sales activities to achieve the maximum profitability and growth in line with company’s vision and values.
    • Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
    • Follow up with existing customers to confirm their satisfaction and generate leads.
    • Achieves individual sales goals and customer service goals.
    • Identifying key areas for improvement in the sales process.
    • Designs and recommends online sales programs and sets short and long-term online sales strategies.
    • Analyzing the business to determine shortfalls and developing action plans to improve performance.
    • Maintains relationships with significant partners including distributors, dealers and customers.
    • Create frameworks and platforms to constantly engage customers and build loyalty;
    • Development of the annual sales and marketing plan.
    • Collaborates with Customer support to deliver a consistent customer/dealer/partner experience.

    Qualification and Person Specification Requirements

    • Bachelor's degree in Marketing or Business preferred.
    • 2 years of experience in sales and marketing of car/auto products with in-depth knowledge of vehicles and technology
    • Strong understanding of customer and market dynamics and requirements.
    • Ability to take initiatives and accept challenges.
    • Must be upright in areas of personal character, commitment, organizational and selling skills
    • Demonstrates ability to interact and cooperate with all company employees.
    • Ability to maintains accurate records of all sales activities and continuously adhere to all company policies, procedures and business ethics codes

    Salary/Benefits
    In line with industry standard.

    Method of Application

    Applicants should send their CV's (MS Word format.) only to: recruitment@pivotageconsulting.com Using the job tittle as the subject of their application.

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