Medical Coordinator at Pivotage Consulting

Job Category: Senior Level
Reports to: Head of Medical Service

Job Summary

• This role is responsible for ensuring 100% Client Retention and Pro-actively ensure cordial relations with existing and potential Clients.

Job Requirements & Responsibilities
This role requires the occupant to:

• Carry out on a quarterly basis for all clients, structured preventive Health programmes and provide Health improvement goals / feedback to Clients;
• Ensure that client contracting processes such as with existing businesses, new businesses and all variety of pre- and post-engagement documentation are closed out and executed in a timely manner;
• Track on a per client basis encounter and utilization data,  identify and report unusual events to management;
• Based on client feedback; provide strategic input into company products and benefits which will impact positively on service delivery standards;
• Supervise and report on bi-annual patient satisfaction surveys and provide action plans for improvement.
• Supervise and actively effect the production of weekly news-letters in line with the World Health Organization Calendar on preventive Health information and topical Health care matters.
• Carry out presentations with the marketing team prospecting for new business transaction.
• Generate new businesses.
• Provide input into the process improvement initiatives of the company.
• Work closely with Account / Billing units in order to ensure that clients settle all financial obligations as at and when due.
• Carry out key and prospective client presentations in collaboration with the marketing team(s)
• Monitor excluded services delivered on approval by and ensuring prompt payment by Client;
• Constantly seek for ways and means of generating referrals and new additional business (Premium and non- premium) from existing clients.
• Communicate with clients and develop working relationships;
• Identify and escalate priority issues;
• Obtain and ensure that you have a thorough grasp of regulatory Operational guidelines,  departmental policies and practices and maintain accurate documentation for compliance;
• Develop and Evaluate Patient’s satisfaction and quality of care provided for them;
• Resolving provider and enrollee complaints and grievances promptly and provide input for associated business process improvement activities.
• Perform all other related functions as assigned by your supervisor from time to time.

RequirementsThe Ideal Person should have:

• A Medical Degree (MBBS or MBChB) or its equivalent from a recognised University or Medical School.
• NYSC certificate or certificate of exemption
• Must be a Medical Doctor with 2 years post-NYSC work experience in a related role, preferably in a similar organization or generally in the Health sector.
• Good presentation skills
• Proficient knowledge in Health Care Management
• Good oral communication skills
• Proficient knowledge in computer applications especially Microsoft Word and Excel
• Good interpersonal relationship skills;
• Strong grasp of Medical and Clinical terminologies and procedures.

Remuneration
Salary is very competitive and attractive.