Latest Vacancies at La Fayette Microfinance Bank Limited

Location: Ibadan, Oyo
Planned Start Date: 04 / 04 / 2022

Mission

• The Executive Assistant acts as the direct support to the Managing Director / CEO.
• He is also in charge of internal communications of the Bank.
• To plan, organize, coordinate and control all administrative and operational procedures, activities and documentation related to the MD’s office.
• Work with other departments in respect of internal communications.
• Manages the MD’s schedules and set up his appointments.

Main Responsibilities and Tasks
Main responsibilities and task include, but not limited to the following:

Customer Service in respect to MD’s Office:

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Responds to visitors and callers, handle their inquiries, and direct them to the appropriate channel
• Schedule and confirm appointments

Administrative Task:

• Prepare and manage correspondence, reports and documents
• Take, type and distribute minutes of meetings
• Organize and coordinate meetings, conferences, travel arrangements
• Handle incoming mails and other materials
• Set up and maintain necessary filing systems and database
• Communicate verbally and in writing to answer inquiries and provide information
• Liaison with internal and external contacts
• Conduct searches to find needed information, using such sources as the Internet
• Maintain schedules and calendars
• Support in organizing internal and external events
• Coordinate the flow of information both internally and externally

Internal Communications:

Collate and Communicate Advans NEWSLETTER (A-Connect) to all staff every month

• Communicate all HR movement i.e.  New staff, promotions, re-deployments, re-assignment and exits
• Send new Motivation e-mail to all staff monthly
• Communicates occasionally:
• Special project presentation
• General event notifications e.g staff bonding activities, special meetings and events,
• Special days (International Women’s Day, World’s AIDS day e.t.c)
• Mail about Public holiday declaration
• The Internal communication officer needs to work closely with the marketing department and the HR department.
• The duties will evolve with the position and additional duties may be added by the supervisor. 

Profile

• Applicants must possess a Degree / HND in a relevant course of study with a minimum of two (2) years of work experience in a similar role.

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Locations: Ibadan - Oyo & Lagos
Planned Start Date: 01 / 04 / 2022

Main Responsibilities
Recovery Management:

• Assess the situation of late payment to facilitate speedy customer in the payment.
• Ensure that 50% of clients in Par 45 portfolio is contacted.
• Ability to conduct proper portfolio handover.
• Ensure that all correspondence/information are requested and received from responsible Client Officers and kept in the clients file.

Asset seizure / sales:

• Ability to successfully conduct assets seizure independently.
• Ensure proper documentation of the seized item and immediate storage of the same.
• Maintain good communication with the Head of Recovery if challenges occur during seizures and also work with him to fix prices of the items in line with the banks policy.
• Ability to coordinate seizures systematically with sales to ensure that the sales of the items can cover for the total outstanding debt.

Arrears Portfolio Management:

• Conduct Portfolio segment analysis to identify risky segments and potential methods of recovery of the debt.
• Ability to Follow up on pending payment agreements with default clients and reach negotiated agreements with them.
• Identify challenges in own portfolio and discuss same with the Head of Recovery with the objective of overcoming the challenges to recover the debt.
• Identify and analyse portfolio to determine root causes of default and propose the best method of recovery of the loan.
• Ensure that very difficult cases at least 5 per week are brought to the attention of the weekly arrears committee meeting for a concerted effort towards debt recovery.

Reduction of Loan restructuring, Loan refinancing and Loan write-offs:

• Ability to react proactively to unhealthy and risky portfolio thereby saving the institution of losses.
• Conduct prompt follow up on all parties leading to a jointly negotiated settlement and reduction of losses.
• Look for innovative ways to get loan repayment other than restructuring, refinancing and write-offs.
• Reduce write-off projections for own portfolio by 30% monthly.

Generic Responsibilities
Quality control and production arrears management:

• Ensure the recovery of written off loans.
• Monitor customer file and late payment in arrears.
• Perform reminders by telephone, mail or in the field of late payment by customers.
• Apply debt collection procedures to unpaid instalments.
• Maintain close contact with customers when necessary and feasible.
• Achieve given recovery targets.
• Negotiate a new schedule in case of actual difficulty of the customer found.
• Ensure recovering unpaid instalments is in accordance to the banks’ policy.

Controls:

• Checking past due notices/other client correspondence/letters.
• Monitoring customers’ compliance to timeline.

Profile
Education level:

• HND / B.A. / B.Sc in any related discipline, and must have completed NYSC or possess an exclusion certificate.
• Special Training: Debt Recovery Training will be an added advantage.

Experience Required:

• Minimum of two (2) years experience as a debt recovery officer preferably in a financial institution.