Latest Vacancies at GIG Mobility

Responsibilities

• Execute audit procedures including tests of internal control effectiveness across subsidiaries
• Monitor and review daily transactions across outlets as assigned, ensuring proper documentation on the company's ERP system
• Assist in vetting vehicle (and other asset) maintenance cost, job cards managements and other inventory/maintenance activities
• Review daily financial reports as part of revenue assurance and flag any irregularities
• Ensure company compliance with relevant laws and statutes
• Make recommendations on how to improve internal controls, reduce costs, enhance revenues, and improve profits
• Assist with payroll audit as required.
• Review, analyze and confirm imprest accounts for reimbursement; query irregularities if any
• Pre and post payment audit of all payment vouchers and petty cash vouchers
• Carry out physical spot checks of cash, stock and equipment across various offices and outlets
• Monitor inventory procurement, supply, usage of stock e.g. diesel, spare parts e.t.c across various offices and outlets
• Confirm the physical existence and good working conditions of the company's assets across all assigned offices and outlets
• Liaise with internal stakeholders to resolve issues and advice appropriately
• Witness sales of used and scrapped items at the terminals
• Carry out special investigation as assigned or required

Selection Criteria

• First degree in Accounting or related field
• 2 years’ relevant experience
• Experience from an Audit Firm is an added advantage
• Proficiency in the use of SAGE and other accounting software.
• Advanced computer skills on MS Office, accounting software and databases
• Ability to manipulate large amounts of data and to compile detailed reports
• Proven knowledge of auditing standards and procedures, laws, rules and regulations
• High attention to detail and excellent analytical skills
• Sound independent judgement

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Key Responsibilities:

• Handling Outbound and Inbound calls from customers.
• Providing information and resolving customers on complaints regarding specific products as well as services.
• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels
• Interpret and accurately communicate our terms and conditions of service where and when applicable
• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing
• Enter details of every contact in the system as required, obtain new customers
  information and update existing customer details on the CRM
• Ensure deliverables are met within ascribed SLA timeframe

Qualifications

• First degree from a recognized institution
• Previous experience in a Call Center role is highly preferred
• Social Media Savvy
• Professional writing and reporting Skills
• Excellent Customer service skills
• Good working knowledge of the CRM systems

Personality requirements/Traits

• Result and Service-Oriented (Able to follow through)
• Creative problem solving with good eye for details
• Ability to efficiently display basic Marketing/Negotiation skills
• Ability to multi-task, work to deadline and under pressure

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Requirement:

• Applicant must be a 2022 (Batch C Stream 1) Corps Member currently deployed to Lagos State.
• Second Class Upper Division from a recognised institution.
• Basic Knowledge of Microsoft Office Packages; Excel, PowerPoint, and Word.
• Candidate must not be older than 28 years.
• Good research skill.
• Excellent verbal and written communication skills.