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  • Posted: Nov 21, 2022
    Deadline: Dec 10, 2022
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  • The GIG group is a holding company for a number of subsidiaries with interests in key sectors of Nigeria’s economy. As a Management outpost, it synthesizes the managerial and strategic needs of the subsidiaries, drives the vision and positions the firms for competitiveness. The group believes that Nigeria, in spite of its seeming vulnerabilities, hold...
    Read more about this company

     

    Contact Centre Advisor

    Key Responsibilities:

    • Handling Outbound and Inbound calls from customers.
    • Providing information and resolving customers on complaints regarding specific products as well as services.
    • Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
    • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
    • Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels
    • Interpret and accurately communicate our terms and conditions of service where and when applicable
    • Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing
    • Enter details of every contact in the system as required, obtain new customers
      information and update existing customer details on the CRM
    • Ensure deliverables are met within ascribed SLA timeframe

    Qualifications

    • First degree from a recognized institution
    • Previous experience in a Call Center role is highly preferred
    • Social Media Savvy
    • Professional writing and reporting Skills
    • Excellent Customer service skills
    • Good working knowledge of the CRM systems

    Personality requirements/Traits

    • Result and Service-Oriented (Able to follow through)
    • Creative problem solving with good eye for details
    • Ability to efficiently display basic Marketing/Negotiation skills
    • Ability to multi-task, work to deadline and under pressure

     

    Method of Application

    Interested and qualified candidates should forward their CV to: jobs@thegiggroupng.com using the position as subject of email.

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