Latest Vacancies at Careers Verified

Role Overview

• As a Contact Centre Graduate Trainee, you will gain hands-on experience supporting our consulting teams by managing inbound and outbound client communications. You will develop skills in client service, issue resolution, CRM systems, and stakeholder communication while being coached for long-term growth within the firm.

Key Responsibilities

• Handle incoming client inquiries via phone, email, and chat in a professional and timely manner.
• Log and track all customer interactions using CRM tools and escalate complex issues appropriately.
• Collaborate with internal consulting teams to resolve client issues and ensure service excellence.
• Participate in regular training sessions to develop consulting knowledge, customer service skills, and industry insight.
• Monitor service level metrics and contribute to performance reports for management.
• Assist in quality assurance, customer feedback collection, and process improvement initiatives.
• Uphold company standards and ensure data privacy and confidentiality in all interactions.

Requirements

• Recent graduate with a degree in Business, Communications, Psychology, or a related field.
• Strong verbal and written communication skills.
• Customer-first attitude with attention to detail.
• Ability to remain calm under pressure and manage competing priorities.
• Willingness to learn, receive feedback, and grow within a professional services environment.
• Proficiency in Microsoft Office; familiarity with CRM software is a plus

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• We are looking for a highly motivated and experienced Digital Marketing Manager to lead our digital marketing efforts. This role will be responsible for developing, implementing, and managing marketing campaigns that promote our brand, products, and services across digital channels. The ideal candidate has strong analytical skills, a creative mindset, and a deep understanding of current marketing tools and strategies.

Key Responsibilities:

• Plan and execute all digital marketing campaigns, including SEO/SEM, email marketing, social media, and display advertising.
• Design, build, and maintain our social media presence and digital content strategy.
• Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
• Identify trends and insights, and optimize spend and performance based on data analysis.
• Collaborate with internal teams to create landing pages and optimize user experience.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
• Stay updated with the latest digital marketing trends and technologies.
• Manage and coordinate with external agencies, freelancers, and vendors as needed.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field (Master’s preferred).
• 3–5 years of proven experience in digital marketing or a related role.
• Strong understanding of digital marketing concepts, best practices, and tools.
• Proficiency with tools such as Google Analytics, Google Ads, Facebook Ads Manager, SEO platforms, email marketing software (e.g., Mailchimp, HubSpot), and CMS platforms (e.g., WordPress).
• Experience in managing PPC campaigns, social media marketing, and content marketing.
• Excellent verbal and written communication skills.
• Creative thinker with attention to detail and strong problem-solving skills.

Preferred Skills:

• Google Ads and Analytics certification.
• Experience in e-commerce or B2B marketing.
• Basic knowledge of HTML/CSS is a plus.
• Familiarity with CRM tools like Salesforce, Zoho, or HubSpot.