Latest Recruitment at 9Mobile

Job: IRC3974

Job Summary

• Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

• 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)
• Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
• Follow-up with resolver teams for resolution of network faults and incidents
• Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
• Provision of support for troubleshooting of POF and COF for network incidents
• Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
• Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)
• Provision of regular periodic updates on all network faults and incidents
• Send notifications for planned/unplanned outages to all stakeholders
• Provide operations primary point of interface for enterprise customers and partners
• Conduct initial demarcation of enterprise customers and partners complaints
• Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
• Work with back office to ensure visibility of all network nodes
• Process access to MGWs, BSCs, Data Centres and network sites for maintenance and troubleshooting
• Perform other duties as assigned by the Incident and Surveillance Manager.

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or a related discipline
• Two (2) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

• Network Administration
• Microsoft Office suite
• Network Surveillance / monitoring tools(advantage)

Skills:

• Personal Effectiveness
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

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Job: IRC3978

Job Summary

• Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.

Principal Functions        

• Ensure 24*7 Monitoring of Enterprise links and solutions
• Resolve subscriber complaints on BES platform
• Monitoring and analysis of critical KQIs
• Provide proactive and enhanced reactive care for subscribers' services
• Raise customer-centric operations transformation initiatives
• Ensure proper management of enterprise link failures within SLA
• Effective demarcation of Enterprise customers complaints
• Work with back office to ensure network visibility of enterprise links
• Ensure availability of all enterprise links and services monitoring systems
• Provide operations primary point of interface for enterprise customers
• Troubleshooting of POF and COF for enterprise links and service problem
• Escalate problems on enterprise links to the back office
• Work with back office on the resolution of enterprise link problems
• Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
• Provide periodic regular updates on resolution of enterprise link problems to customers
• Ensure effective communication with enterprise customers
• Support reconciliation of availability figures with enterprise customers
• Process site access requests for maintenance and troubleshooting of enterprise links
• Generation and management of enterprise reports as required.
• Perform other duties assigned by the Head, NOC & BSS

Educational Requirements        

• First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Four (4) to six (6) years post NYSCwork experience in NOC operations
• Multi-vendor solution experience

Experience, Skills & Competencies
Knowledge:

• Network availability and capacity management
• Network administration
• Network operations and maintenance
• Transmission fiber and Microwave knowledge
• Knowledge of IP/Routers/Switches etc.
• Basic understanding of IP Network

Skills:

• Communication
• Delegation/ Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

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Job Summary

• Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

Principal Functions

• SLA/KPI management and reconciliation with vendors and customers
• Collocation availability and performance reconciliation
• Writing of NOC processes to govern NOC operations
• Monitoring of NOC processes performance.
• Ensuring activities at the NOC aligns with the NOC approved processes
• Review and updating of NOC processes to ensure it is relevant to the NOC operations.
• Generation of NOC processes performance reports as required.
• Generation of vendor performance reports
• Generation of collocation performance reports
• Evaluation of vendors performance
• Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

• First degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Four (4) to Six (6) years post NYSC work experience

Experience,Skills & Competencies
Knowledge:

• Network availability and capacitymanagement
• Network administration
• Network operations and maintenance
• Vendor management
• Process writing

Skills:

• Communication
• Delegation/ Supervisory
• Reconciliation
• Negotiation
• Problem Solving
• Presentation

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

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Job: IRC3976

Job Summary

• Track vendors activities to ensure vendors deliver all contractual obligations and commitments based on deliverables in the service agreements.

Principal Functions

• Collaborate with technical user teams to provide inputs for quarterly compliance evaluation.
• Prepare and track contract deliverables register.
• Prepare and track Preventive and corrective maintenance obligations.
• Prepare and track tools and systems capabilities in order to ensure compliance to the contract.
• Conduct vendor site visits and ensure standards are met
• Participate in weekly and monthly Technical vendors performance meetings to provide updates on tracked compliance.
• Analyze all requirements and provisions in contracts to ensure alignment with technical and corporate goals and objectives.
• Ensure that contracts are executed in good time and according to Technical service levels.
• Audit existing contracts and oversees contract modifications.
• Prepare reports on the status of contracts for technical management.
• Maintain a secure document storage system for information sharing.
• Document dispute and submit report for immediate resolution.
• Perform any other duty as assigned by the line Manager.

Educational Requirements

• First Degree in a relevant discipline from a recognized university.
• 4 years post NYSC work experience in Contract Enforcement.
• Proven understanding of Technical contracts in the telecoms industry.

Experience, Skills & Competencies
Knowledge:

• Business Application Knowledge
• Network Operations
• Company contract policies, processes and procedures

Skills:

• Personal Effectiveness
• Communication
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

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Job Summary

• Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.

Principal Functions

• Support the NOC manager by leading NOCFO shift team
• Ensuring proper management of alarms from monitoring systems within SLA
• Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
• Be the primary focal point for escalated incidents and problems during shifts
• Ensure proper ticketing, documentation, and follow-up on network incidents
• Coordinate incident correlation and escalation across different units
• Participate in performance management reviews of the shift team
• Ensure effective NOC communication with internal and external stakeholders and customers
• Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
• Ensure availability of all network monitoring systems and visibility of all network nodes
• Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
• Generate reports on NOC fault management on the network as required.
• Perform other duties assigned by the Incident and Surveillance Manager

Educational Requirements

• First degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Three (3) to five (5) years post NYSC work experience in NOC operations
• Multi-vendor solution experience

Experience,Skills & Competencies
Knowledge:

• Network availability and capacity management
• Network administration
• Network operations and maintenance
• Microsoft Office suite
• Network Surveillance/monitoring tools(advantage)

Skills:

• Communication
• Analytical Skill
• Delegation/ Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

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Job Summary

• Manage vendorsactivities, contract reviews and negotiations to ensure vendors deliver allcontractual obligations and commitments based on agreements in the servicelevel agreements (SLAs) with minimal and controlled risks.

Principal Functions
Tactical:

• Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements(SLAs).
• Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
• Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
• Maintain strong relationship with vendor teams and knowledge of vendor environment
• Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
• Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.

Operational:

• Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
• Participate in the negotiation of new contracts and changes to existing contracts.
• Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
• Handle dispute resolutions and manage vendor expectations.
• Ensure that business goals are accomplished by effective contract implementation.
• Maintain a systematic database for the contract management system.
• Conduct contracts awareness workshops for technical user teams.
• Establish good working relationships with all cross-functional stakeholders.
• Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
• Prepare monthly report to management on contract issuance status to check progress and identify areas of concern and support needed.
• Collaborate with user teams to organise site visits for selected areas to determine physical reality.
• Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
• Organize periodic vendor award programmes to reward vendor performance.
• Create competitive environment for vendor efficiency.
• Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations

Educational Requirements

• First degree in any relevant discipline.
• Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication's Technical environment.

Experience, Skills & Competencies
Knowledge:

• Business Application Knowledge & Telecommunications fundamentals
• Service Continuity Management, Monitoring and Control
• Project Management, Vendor &Contract Management
• Knowledge of Financial Management &General Ledger understanding

Skills:

• Change Management, Communication, Negotiation & Problem-solving skills
• Emotional and Relationship Intelligence
• Leadership and People Management