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  • Posted: Feb 18, 2021
    Deadline: Not specified
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    9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company

     

    Senior Engineer / SOC

    Job: IRC3978

    Job Summary

    • Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.

    Principal Functions        

    • Ensure 24*7 Monitoring of Enterprise links and solutions
    • Resolve subscriber complaints on BES platform
    • Monitoring and analysis of critical KQIs
    • Provide proactive and enhanced reactive care for subscribers' services
    • Raise customer-centric operations transformation initiatives
    • Ensure proper management of enterprise link failures within SLA
    • Effective demarcation of Enterprise customers complaints
    • Work with back office to ensure network visibility of enterprise links
    • Ensure availability of all enterprise links and services monitoring systems
    • Provide operations primary point of interface for enterprise customers
    • Troubleshooting of POF and COF for enterprise links and service problem
    • Escalate problems on enterprise links to the back office
    • Work with back office on the resolution of enterprise link problems
    • Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
    • Provide periodic regular updates on resolution of enterprise link problems to customers
    • Ensure effective communication with enterprise customers
    • Support reconciliation of availability figures with enterprise customers
    • Process site access requests for maintenance and troubleshooting of enterprise links
    • Generation and management of enterprise reports as required.
    • Perform other duties assigned by the Head, NOC & BSS

    Educational Requirements        

    • First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
    • Four (4) to six (6) years post NYSCwork experience in NOC operations
    • Multi-vendor solution experience

    Experience, Skills & Competencies
    Knowledge:

    • Network availability and capacity management
    • Network administration
    • Network operations and maintenance
    • Transmission fiber and Microwave knowledge
    • Knowledge of IP/Routers/Switches etc.
    • Basic understanding of IP Network

    Skills:

    • Communication
    • Delegation/ Supervisory
    • Problem Solving

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

    Method of Application

    Interested and qualified? Go to 9Mobile on careers.9mobile.com.ng to apply
  • Send your application

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Average Salary at 9Mobile
₦ 157K from 57 employees
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