Senior Engineer / NOC Teams Lead at T2 (Formerly 9Mobile)

Job Summary

• Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.

Principal Functions

• Support the NOC manager by leading NOCFO shift team
• Ensuring proper management of alarms from monitoring systems within SLA
• Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
• Be the primary focal point for escalated incidents and problems during shifts
• Ensure proper ticketing, documentation, and follow-up on network incidents
• Coordinate incident correlation and escalation across different units
• Participate in performance management reviews of the shift team
• Ensure effective NOC communication with internal and external stakeholders and customers
• Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
• Ensure availability of all network monitoring systems and visibility of all network nodes
• Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
• Generate reports on NOC fault management on the network as required.
• Perform other duties assigned by the Incident and Surveillance Manager

Educational Requirements

• First degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Three (3) to five (5) years post NYSC work experience in NOC operations
• Multi-vendor solution experience

Experience,Skills & Competencies
Knowledge:

• Network availability and capacity management
• Network administration
• Network operations and maintenance
• Microsoft Office suite
• Network Surveillance/monitoring tools(advantage)

Skills:

• Communication
• Analytical Skill
• Delegation/ Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus