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  • Posted: Feb 18, 2021
    Deadline: Not specified
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    9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
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    Senior Engineer / NOC Teams Lead

    Job Summary

    • Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.

    Principal Functions

    • Support the NOC manager by leading NOCFO shift team
    • Ensuring proper management of alarms from monitoring systems within SLA
    • Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
    • Be the primary focal point for escalated incidents and problems during shifts
    • Ensure proper ticketing, documentation, and follow-up on network incidents
    • Coordinate incident correlation and escalation across different units
    • Participate in performance management reviews of the shift team
    • Ensure effective NOC communication with internal and external stakeholders and customers
    • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
    • Ensure availability of all network monitoring systems and visibility of all network nodes
    • Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
    • Generate reports on NOC fault management on the network as required.
    • Perform other duties assigned by the Incident and Surveillance Manager

    Educational Requirements

    • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
    • Three (3) to five (5) years post NYSC work experience in NOC operations
    • Multi-vendor solution experience

    Experience,Skills & Competencies
    Knowledge:

    • Network availability and capacity management
    • Network administration
    • Network operations and maintenance
    • Microsoft Office suite
    • Network Surveillance/monitoring tools(advantage)

    Skills:

    • Communication
    • Analytical Skill
    • Delegation/ Supervisory
    • Problem Solving

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus

    Method of Application

    Interested and qualified? Go to 9Mobile on careers.9mobile.com.ng to apply

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