Senior Engineer / Service Assurance Specialist at 9Mobile

Job Summary

• Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

Principal Functions

• SLA/KPI management and reconciliation with vendors and customers
• Collocation availability and performance reconciliation
• Writing of NOC processes to govern NOC operations
• Monitoring of NOC processes performance.
• Ensuring activities at the NOC aligns with the NOC approved processes
• Review and updating of NOC processes to ensure it is relevant to the NOC operations.
• Generation of NOC processes performance reports as required.
• Generation of vendor performance reports
• Generation of collocation performance reports
• Evaluation of vendors performance
• Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

• First degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Four (4) to Six (6) years post NYSC work experience

Experience,Skills & Competencies
Knowledge:

• Network availability and capacitymanagement
• Network administration
• Network operations and maintenance
• Vendor management
• Process writing

Skills:

• Communication
• Delegation/ Supervisory
• Reconciliation
• Negotiation
• Problem Solving
• Presentation

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus