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  • Posted: Feb 18, 2021
    Deadline: Not specified
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    9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company

     

    Senior Engineer / Service Assurance Specialist

    Job Summary

    • Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

    Principal Functions

    • SLA/KPI management and reconciliation with vendors and customers
    • Collocation availability and performance reconciliation
    • Writing of NOC processes to govern NOC operations
    • Monitoring of NOC processes performance.
    • Ensuring activities at the NOC aligns with the NOC approved processes
    • Review and updating of NOC processes to ensure it is relevant to the NOC operations.
    • Generation of NOC processes performance reports as required.
    • Generation of vendor performance reports
    • Generation of collocation performance reports
    • Evaluation of vendors performance
    • Perform other duties assigned by the Head, NOC & BSS

    Educational Requirements

    • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
    • Four (4) to Six (6) years post NYSC work experience

    Experience,Skills & Competencies
    Knowledge:

    • Network availability and capacitymanagement
    • Network administration
    • Network operations and maintenance
    • Vendor management
    • Process writing

    Skills:

    • Communication
    • Delegation/ Supervisory
    • Reconciliation
    • Negotiation
    • Problem Solving
    • Presentation

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus

    Method of Application

    Interested and qualified? Go to 9Mobile on careers.9mobile.com.ng to apply

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Average Salary at 9Mobile
₦ 157K from 57 employees
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