Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 18, 2021
    Deadline: Not specified
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company


    NOC Engineer / Microwave NOC Engineer

    Job: IRC3974

    Job Summary

    • Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

    Principal Functions

    • 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)
    • Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
    • Follow-up with resolver teams for resolution of network faults and incidents
    • Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
    • Provision of support for troubleshooting of POF and COF for network incidents
    • Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
    • Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)
    • Provision of regular periodic updates on all network faults and incidents
    • Send notifications for planned/unplanned outages to all stakeholders
    • Provide operations primary point of interface for enterprise customers and partners
    • Conduct initial demarcation of enterprise customers and partners complaints
    • Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
    • Work with back office to ensure visibility of all network nodes
    • Process access to MGWs, BSCs, Data Centres and network sites for maintenance and troubleshooting
    • Perform other duties as assigned by the Incident and Surveillance Manager.

    Educational Requirements

    • First Degree or equivalent in Electrical or Computer Engineering or a related discipline
    • Two (2) years post NYSC work experience.

    Experience, Skills & Competencies

    • Network Administration
    • Microsoft Office suite
    • Network Surveillance / monitoring tools(advantage)


    • Personal Effectiveness
    • Problem Solving


    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

    Method of Application

    Interested and qualified? Go to 9Mobile on to apply
  • Send your application

    Back To Home View All Vacancies at 9Mobile
Never miss a job with our real-time & personalized push notification
Subscribe Now
Average Salary at 9Mobile
₦ 157K from 57 employees
View Hot Nigerian Jobs Today »

Career Advice

View All Career Advice

Subscribe to Job Alert


Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
Send your application through

Yahoomail Gmail Hotmail