Manager, Contract Enforcement & Optimization at 9Mobile

Job Summary

• Manage vendorsactivities, contract reviews and negotiations to ensure vendors deliver allcontractual obligations and commitments based on agreements in the servicelevel agreements (SLAs) with minimal and controlled risks.

Principal Functions
Tactical:

• Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements(SLAs).
• Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
• Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
• Maintain strong relationship with vendor teams and knowledge of vendor environment
• Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
• Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.

Operational:

• Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
• Participate in the negotiation of new contracts and changes to existing contracts.
• Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
• Handle dispute resolutions and manage vendor expectations.
• Ensure that business goals are accomplished by effective contract implementation.
• Maintain a systematic database for the contract management system.
• Conduct contracts awareness workshops for technical user teams.
• Establish good working relationships with all cross-functional stakeholders.
• Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
• Prepare monthly report to management on contract issuance status to check progress and identify areas of concern and support needed.
• Collaborate with user teams to organise site visits for selected areas to determine physical reality.
• Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
• Organize periodic vendor award programmes to reward vendor performance.
• Create competitive environment for vendor efficiency.
• Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations

Educational Requirements

• First degree in any relevant discipline.
• Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication's Technical environment.

Experience, Skills & Competencies
Knowledge:

• Business Application Knowledge & Telecommunications fundamentals
• Service Continuity Management, Monitoring and Control
• Project Management, Vendor &Contract Management
• Knowledge of Financial Management &General Ledger understanding

Skills:

• Change Management, Communication, Negotiation & Problem-solving skills
• Emotional and Relationship Intelligence
• Leadership and People Management