Latest Jobs at Sun King (Formerly Greenlight Planet)

The Team You Would Join

• The Customer Service Manager - Nigeria will lead and work closely with the call center team with a vision in ensuring that the performance KPIs are respected and in return offer support in management and training with the assistance of the Team Managers - Call Center Operations

What You Would be Expected to Do

• Set up work models, targets and metrics of work for the Customer Service Team.
• Ensuring briefings are held with the customer engagement team to share their expectations.
• Ensure daily, weekly and monthly reporting on all outbound calls and performance against KPIs.
• Closely monitor, and track performance and SLAs related to the credit and finance and welcome teams are up to standards with an understanding that they form part of the critical lines of business for the organization.
• Consolidate and validate training and development requirements to the customer engagement team.
• Continuously coach and mentor the team.
• Hold one-on-one discussions with team members to enable focus on individual issues that affect performance.
• Manage staff disciplinary issues where coaching and training have failed to achieve the desired increase in performance.
• Document all absences and ensure records are updated on available systems.
• Drive a customer-centric culture across the organization.
• Monitor, track and report on the viability of work resources, working systems and work tools on remote functions.
• Manage and Evaluate performance appraisals for Nigeria customer service functions.
• Leads and motivates staff and workforce - building a top performing operational team and instilling a culture of accountability, results and flexibility in order to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of collaboration and within a competence-based network.
• Close collaboration with other functions (e.g operations, finance, HR, sales team) within the Nigeria market and forming platforms for collaboration of the respective teams.
• Evaluate and optimize the workforce to ensure we have the right skills, organizational structure, capacity and quality to deliver best in class support to all customers across all service business lines and products.
• Outline and manage the functions within the call center team to industry expectations.
• Guide and mentor Team Managers - Call Center Operations through training and mentorship programmes.
• Ensure Peak times and Nigeria service metrics are as par the market standards.

You Might be a Strong Candidate If You

• Have a Bachelor's / HND qualification from any higher accredited higher insitution
• 3 years plus experience of managing operational customer service teams at a team manager role.
• Must be a team player, patient and people centric as you will be dealing with a highly skilled and conversant team.
• Have keen analytical and research abilities i.e You’re Are highly analytical and able to translate customer feedback into data, and customer ideas into product recommendations.
• Demonstrate ability to motivate and communicate with others at all levels.
• Influential relationships skills and able to use these relationships to deliver engagement improvements.
• Excellent communication and negotiation skills.
• Strong organizational skills ensure you’re on top of every follow up and nothing falls through the cracks.
• Ability to work well and mentor culturally diverse skilled teams.
• Good with staff engagement and team motivation concepts that can boost staff morale.

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

About the Role:

• The State Business Manager is a senior professional for the massive EasyBuy channel who will lead sales and distribution operations in a particular region assigned.
• This is a leadership position which takes full operational responsibility for all market-side functions of the direct sales business.

What You Would be Expected to Do
Sales Management:

• Achieve Easy Buy Direct & Retail Sales revenue targets.
• Ensure Daily, Weekly, Monthly, Quarterly and Yearly reports are accurate and submitted within agreed timelines.
• Ensuring that reports are prepared and submitted on time to the Management.
• Strategic planning.
• Proper management of default rates to agreeable set limits by overseeing quality customer registration, collection and repossession.

Team Management:

• Recruitment and Retention of state sales teams through proper training, management and performance review.
• Proper recruitment of teams following set guidelines and policies by GLP HR.
• Objectively document review process and set time for subsequent reviews.
• Maintain optimum headcount as agreed from time to time
• Ensure that all teams have the required tools and materials for trade execution

Trade Management:

• Develop and Propose incentives to motivate the channel and Team to ensure high levels of motivation and performance.
• Develop and Implement action plans for trade with clear corrective measure where required.
• Ensure that all competitor activities are countered with effective responses to avoid loss of market share.
• Ensure Visibility in the trade is high and as per agreed picture of success at all outlets.

Resource Management:

• Management, Development and Nurturing of Direct Reports and resources assigned to self. 
• Ensure that all cost and expenses are kept within acceptable levels and within budget.

You Might be a Strong Candidate If You

• Have a Degree in a Business related field or equivalent and at least 6 years hands on experience in Sales. 
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
• Can motivate a high performing sales team and ensure performance
• Have high innovative skills, thinking out of the box, cost conscious 
• Are excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
• Are able to develop trust, skillfully build relations, works on internal & external relationships 
• Listen well, coaches’ others and is disciplined in their learning practice 
• Have Operation Excellence (Keeps promise, detail-oriented, seeks to be informed and gives excellent Customer Satisfaction)

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

About the Role

• The State Business Manager is a senior professional for the massive EasyBuy channel who will lead sales and distribution operations in a particular region assigned.
• This is a leadership position which takes full operational responsibility for all market-side functions of the direct sales business.

What You Would be Expected to Do
Sales Management:

• Achieve Easy Buy Direct & Retail Sales revenue targets.
• Ensure Daily, Weekly, Monthly, Quarterly and Yearly reports are accurate and submitted within agreed timelines.
• Ensuring that reports are prepared and submitted on time to the Management.
• Strategic planning.
• Proper management of default rates to agreeable set limits by overseeing quality customer registration, collection and repossession.

Team Management:

• Recruitment and Retention of state sales teams through proper training, management and performance review.
• Proper recruitment of teams following set guidelines and policies by GLP HR.
• Objectively document review process and set time for subsequent reviews.
• Maintain optimum headcount as agreed from time to time
• Ensure that all teams have the required tools and materials for trade execution

Trade Management:

• Develop and Propose incentives to motivate the channel and Team to ensure high levels of motivation and performance.
• Develop and Implement action plans for trade with clear corrective measure where required.
• Ensure that all competitor activities are countered with effective responses to avoid loss of market share.
• Ensure Visibility in the trade is high and as per agreed picture of success at all outlets.

Resource Management:

• Management, Development and Nurturing of Direct Reports and resources assigned to self. 
• Ensure that all cost and expenses are kept within acceptable levels and within budget.

You Might be a Strong Candidate If You

• Have a Degree in a Business related field or equivalent and at least 6 years hands on experience in Sales. 
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
• Can motivate a high performing sales team and ensure performance
• Have high innovative skills, thinking out of the box, cost conscious 
• Are excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
• Are able to develop trust, skillfully build relations, works on internal & external relationships 
• Listen well, coaches’ others and is disciplined in their learning practice 
• Have Operation Excellence (Keeps promise, detail-oriented, seeks to be informed and gives excellent Customer Satisfaction)

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

The Team You Would Join

• The Global Analytics and Technology function at Greenlight Planet helps us build technology enabled solutions based on data driven insights.
• We have a team of data scientists, data engineers, analysts, technical architects, android developers, web designers, backend engineers, product managers and UI/UX developers working on developing cutting edge solutions for the underserved billions to solve our business problems (Example: last mile delivery, Credit underwriting, credit risk management, Distribution channel digitization, churn management etc.)
• The Data Team is spread across 3 continents & is looking for an Analyst with a great ability of abstraction: you can turn business concepts into numbers, and numbers back into business insights.
• The ideal candidate is a team player who will work with company data serving for various business functions with a diverse mix of colleagues.
• You are technically minded, with the ability to collate data to support trends, analysis and insight generation. 
•  Specific responsibilities include portfolio monitoring, building new metrics and KPIs, analysing methodologies, and suggesting operational improvements across the business.
• The right candidate will be excited to be part of a team with very diverse backgrounds and look forward to continuously learning over years to come as we imagine new ways to provide quality and affordable products to those not reached by traditional companies. 

What You Would be Expected to Do

• Turn data into insight, using statistical concepts and tools when appropriate, and communicate your findings effectively
• Provide support to the data science team and internal departments by responding to data requests and ensuring accurate translation of requirements
• Design a report template to improve effectiveness of analyses & visualisations
• Monitor portfolio health and regularly report on its performance
• Contribute to the testing and user acceptance process to ensure solutions are successfully implemented and meet business requirements

You Might be a Strong Candidate If You

• Possess a Bachelor's Degree / HND in Statistics, Business related courses or a similar quantitative field 
• Have 2-3 years of relevant (hands on) professional experience.
• Have an intermediate working knowledge of SQL
• Possess a basic proficiency in Python/R or any scripting language
• Demonstrate an advanced proficiency in Microsoft Excel
• The ability to communicate quantitative analyses to audiences with varying technical backgrounds
• Basic knowledge in applied statistics concepts to solve real business problems.
• Have a strong analytical, problem-solving, and time management skills
• Have experience using data visualisation software such as Looker, Tableau, Power BI an added advantage
• Good interpersonal skills to effectively communicate with developers within the team and the diverse mix of external stakeholders.

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.