Latest Jobs at RT Briscoe

Job Overview

• The Service Engineer air Compressors handles installation, maintenance, troubleshooting, and repair of industrial air compressors while supervising service technicians.
• The role combines strong technical competence and sales/customer support optimization, ensuring high service standards and driving aftermarket sales.

Duties & Responsibilities
Technical Service & Maintenance:

• Commission, troubleshoot, inspect, maintain, and repair air compressors and air dryers.
• Conduct periodic inspections, preventive maintenance, and health checkups to ensure maximum up time of customer equipment.
• Lead and supervise service technicians, providing both technical guidance and operational support.
• Ensure proper utilization and allocation of service personnel and resources for optimal efficiency.
• Monitor and maintain service quality standards, ensuring conformity with agreed service levels and customer expectations.
• Forecast and manage spare parts inventory, ensuring routine consumables and fast-moving parts are adequately stocked.
• Prepare and maintain accurate service documentation, reports, and Work in Progress (WIP) records.
• Implement continuous improvements in service operations to enhance quality, profitability, and customer satisfaction.

Sales & Customer Support:

• Support efforts towards revenue generation by promoting after-sales service solutions, including spare parts sales, maintenance contracts, and equipment upgrades.
• Educate customers on best maintenance practices, operational efficiency, and proper equipment handling.
• Build and strengthen customer relationships, deepening engagement to expand the customer service base.
• Identify and capitalize on opportunities to improve market share in spare parts and service sales.
• Collaborate with the sales team to develop tailored service solutions that meet customer needs

Key Perforance Indicators

• Achievement of agreed revenue and profitability targets.
• Expansion of customer base and aftermarket service sales.
• Customer Satisfaction Index (CSI) improvement through timely service and issue resolution.
• Reduction in return repairs and equipment downtime.
• Efficient spare parts management and service personnel utilization

Competency Requirements
Academic Qualification:

• Bachelor’s degree or Diploma in Electrical or Mechanical Engineering.

Work Experience:

• Minimum of 2 to 4 years’ hands-on experience in air compressor maintenance and repair.
• Proven expertise in servicing Oil-Free, Piston, Electric Lubricated, and Portable Air Compressors.

Technical & Personal Skills:

• Strong diagnostic and troubleshooting skills in air compressors and air dryers.
• Thorough knowledge in air compressor selection, application, installation, commissioning, and maintenance.
• Ability to guide customers in equipment operation, efficiency improvement, and troubleshooting.
• Proficiency in MS Office for report preparation and service documentation.
• Strong verbal and written communication skills, with the ability to deliver technical presentations and customer reports.
• Excellent customer service skills, ensuring high engagement and satisfaction.

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Job Overview

• The Sales Engineer – MHE is responsible for driving sales and business growth for forklifts, warehouse equipment, construction machines, industrial solutions, and accessories. 
• The role is sales-focused, requiring a strong track record in material handling equipment (MHE) sales or a related industry experience, with equal technical knowledge to enhance product expertise and customer engagement.
• The ideal candidate will have a proven ability to identify and close sales opportunities, develop strong customer relationships, and execute strategic marketing initiatives to achieve revenue targets.

Duties and Responsibilities
Sales & Business Development:

• Develop and execute sales strategies to achieve monthly and annual targets.
• Identify and pursue new business opportunities, expanding the customer base while maintaining relationships with existing clients.
• Drive product sales for forklifts, warehouse equipment, and accessories, ensuring profitability and competitive market positioning.
• Prepare and present quotations, proposals, and sales agreements to potential customers.
• Monitor market trends, competitor activities, and pricing strategies, providing insights into business growth.
• Ensure timely payment collection and credit management from customers.
• Conduct sales forecasting, budgeting, and reporting to support business planning.

Technical & Product Knowledge:

• Possess a strong understanding of MHE applications, specifications, and selection criteria to provide technical guidance to customers.
• Support customers in equipment selection, installation, commissioning, and basic troubleshooting.
• Work closely with the service team to ensure smooth pre-delivery inspection and after-sales support.
• Provide product training and demonstrations to customers, enhancing their operational efficiency.

Key Performance Indicators

• Achievement of annual sales targets and revenue goals.
• Expansion of customer base and retention of existing accounts.
• Timely collection of payments and reduction of outstanding receivables.
• Effective market penetration and increased product awareness.
• Customer satisfaction and repeat business growth.

Requirements
Academic Qualification:

• Bachelor Degree or Diploma (Electrical or Mechanical)

Work Experience:

• Minimum of 2 years’ experience on Compressor maintenance and repairs
• Minimum of 2 years of verifiable sales experience in Material Handling Equipment (MHE) or a related industry.

Personal Skills:

• Hands-on experience in maintenance and troubleshooting of all ranges of Material Handling Equipment, including forklifts, warehouse equipment, and industrial lifting solutions.
• Thorough knowledge in the selection and application of Material Handling Equipment, with the ability to guide customers on selecting the appropriate work environment, installation, commissioning, maintenance, and troubleshooting for forklifts and other warehouse solutions.
• Strong negotiation and business development skills to drive sales.
• In-depth knowledge of MHE specifications, applications, and market demands.
• Ability to interpret technical requirements and provide product recommendations to customers.
• Excellent presentation, proposal writing, and communication skills.
• Proficiency in MS Office, CRM tools, and sales reporting software.

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Job Summary

• The Sales Engineer – Industrial Air Compressors is responsible for driving sales, business development, and customer acquisition for industrial air compressors and accessories. 
• The role is sales-focused, requiring a proven track record in air compressor sales or a related industry, with strong technical expertise to support product knowledge and customer engagement. 
• The ideal candidate will have the ability to generate leads, close sales, expand market share, and provide technical guidance on compressor systems, applications, and after-sales solutions to enhance customer satisfaction.

Responsibilities
Sales & Business Development:

• Promote and sell compressors, accessories, modifications, and after-sales solutions to meet business objectives
• Develop and execute sales strategies to achieve monthly and annual targets for industrial air compressors and accessories.
• Identify and acquire new customers while maintaining relationships with existing clients.
• Prepare and present quotations, proposals, and sales agreements to prospective clients.
• Conduct market research to track competitor activities, pricing trends, and customer needs.
• Ensure prompt payment collection and credit control from customers.
• Assist in the preparation and execution of sales budgets for the air compressor product line.

Technical & Customer Support:

• Provide technical consultation to customers on selecting the right compressor systems for their operations.
• Ensure proper pre-delivery inspection (PDI) and oversee equipment delivery to customers.
• Educate customers on product features, maintenance best practices, and efficiency optimization.
• Collaborate with the service team to support aftersales operations, troubleshooting, and customer inquiries.

Key Performance Indicators

• Achievement of annual sales targets and revenue goals.
• Expansion of customer base and retention of existing accounts.
• Timely payment collection and credit management.
• Effective market penetration and brand positioning.
• Customer satisfaction and repeat business growth.

Qualifications and Experience

• Bachelor's Degree or Diploma (Electrical or Mechanical)
• Minimum of 2 years experience on Compressor maintenance and repairs.

Personal Skills:

• Hands on experience in maintenance & trouble shooting in all ranges of Air Compressors (Portable, Industrial & Oil free) and Air Dryers.
• Strong negotiation and business development skills to drive sales growth.
• In-depth knowledge of air compressor selection, installation, and applications.
• Ability to interpret technical requirements and provide product recommendations to customers.
• Excellent presentation, proposal writing, and communication skills.
• Proficiency in MS Office, CRM tools, and sales reporting software.

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Job Overview

• The Service Engineer is responsible for technical oversight, troubleshooting, and maintenance of material handling equipment, including forklifts, warehouse equipment, and industrial machinery. 
• This role requires a strong technical background in servicing, diagnostics, and repair, combined with a business-oriented approach to support after sales, customer satisfaction, and revenue generation.

Duties and Responsibilities
Technical Competence:

• Commission, troubleshoot, inspect, maintain, and repair forklifts, warehouse equipment, construction machines, and other industrial solutions.
• Conduct preventive maintenance and health checkups to ensure customer equipment operates at peak efficiency.
• Provide technical guidance and training to service technicians, ensuring high-quality service delivery.
• Develop and implement service best practices, ensuring compliance with industry standards and customer expectations.
• Monitor and improve workshop efficiency, ensuring optimal utilization of personnel and resources.
• Diagnose complex faults using modern diagnostic tools and recommend effective solutions.
• Forecast and manage spare parts inventory, ensuring the availability of fast-moving and routine consumables.
• Prepare and maintain accurate service reports, Work-in-Progress (WIP) logs, and equipment history records.

Sales & Customer Engagement :

• Support drive for aftersales service revenue, ensuring service operations contribute to the company's profitability.
• Be active in supporting the expansion of the customer base, strengthening relationships with existing clients and acquiring new ones.
• Enhance customer satisfaction by providing expert consultation on proper equipment usage, maintenance, and best practices.
• Collaborate with the sales team to identify and capitalize on service-related business opportunities.
• Monitor and analyze customer feedback and service performance metrics to improve service delivery and market positioning.

Key Performance Indicators:

• Achievement of agreed service revenue and turnover targets.
• Improvement in Customer Satisfaction Index (CSI) and reduced return repairs.
• Effective spare parts forecasting and inventory management.
• Timely completion of service jobs with minimal downtime

Competency Requirements
Academic Qualification:

• Bachelor’s degree or Diploma in Electrical or Mechanical Engineering.

Work Experience:

• 2 to 4 years of hands-on experience in forklift and material handling equipment maintenance and repair.

Technical & Personal Skills:

• Expertise in troubleshooting and servicing forklifts, warehouse equipment, and industrial machinery.
• Strong knowledge of equipment selection, application, installation, commissioning, and maintenance.
• Ability to use diagnostic tools and modern service technologies.
• Proficiency in Microsoft Office for reporting, documentation, and presentations.
• Excellent written and verbal communication skills to interact with customers and internal teams.
• Strong problem-solving ability, customer service orientation, and business acumen.