Service Engineer - Abuja (FCT) at RT Briscoe

Job Overview

• The Service Engineer air Compressors handles installation, maintenance, troubleshooting, and repair of industrial air compressors while supervising service technicians.
• The role combines strong technical competence and sales/customer support optimization, ensuring high service standards and driving aftermarket sales.

Duties & Responsibilities
Technical Service & Maintenance:

• Commission, troubleshoot, inspect, maintain, and repair air compressors and air dryers.
• Conduct periodic inspections, preventive maintenance, and health checkups to ensure maximum up time of customer equipment.
• Lead and supervise service technicians, providing both technical guidance and operational support.
• Ensure proper utilization and allocation of service personnel and resources for optimal efficiency.
• Monitor and maintain service quality standards, ensuring conformity with agreed service levels and customer expectations.
• Forecast and manage spare parts inventory, ensuring routine consumables and fast-moving parts are adequately stocked.
• Prepare and maintain accurate service documentation, reports, and Work in Progress (WIP) records.
• Implement continuous improvements in service operations to enhance quality, profitability, and customer satisfaction.

Sales & Customer Support:

• Support efforts towards revenue generation by promoting after-sales service solutions, including spare parts sales, maintenance contracts, and equipment upgrades.
• Educate customers on best maintenance practices, operational efficiency, and proper equipment handling.
• Build and strengthen customer relationships, deepening engagement to expand the customer service base.
• Identify and capitalize on opportunities to improve market share in spare parts and service sales.
• Collaborate with the sales team to develop tailored service solutions that meet customer needs

Key Perforance Indicators

• Achievement of agreed revenue and profitability targets.
• Expansion of customer base and aftermarket service sales.
• Customer Satisfaction Index (CSI) improvement through timely service and issue resolution.
• Reduction in return repairs and equipment downtime.
• Efficient spare parts management and service personnel utilization

Competency Requirements
Academic Qualification:

• Bachelor’s degree or Diploma in Electrical or Mechanical Engineering.

Work Experience:

• Minimum of 2 to 4 years’ hands-on experience in air compressor maintenance and repair.
• Proven expertise in servicing Oil-Free, Piston, Electric Lubricated, and Portable Air Compressors.

Technical & Personal Skills:

• Strong diagnostic and troubleshooting skills in air compressors and air dryers.
• Thorough knowledge in air compressor selection, application, installation, commissioning, and maintenance.
• Ability to guide customers in equipment operation, efficiency improvement, and troubleshooting.
• Proficiency in MS Office for report preparation and service documentation.
• Strong verbal and written communication skills, with the ability to deliver technical presentations and customer reports.
• Excellent customer service skills, ensuring high engagement and satisfaction.