Service Engineer - Rivers at RT Briscoe

Job Overview

• The Service Engineer is responsible for technical oversight, troubleshooting, and maintenance of material handling equipment, including forklifts, warehouse equipment, and industrial machinery. 
• This role requires a strong technical background in servicing, diagnostics, and repair, combined with a business-oriented approach to support after sales, customer satisfaction, and revenue generation.

Duties and Responsibilities
Technical Competence:

• Commission, troubleshoot, inspect, maintain, and repair forklifts, warehouse equipment, construction machines, and other industrial solutions.
• Conduct preventive maintenance and health checkups to ensure customer equipment operates at peak efficiency.
• Provide technical guidance and training to service technicians, ensuring high-quality service delivery.
• Develop and implement service best practices, ensuring compliance with industry standards and customer expectations.
• Monitor and improve workshop efficiency, ensuring optimal utilization of personnel and resources.
• Diagnose complex faults using modern diagnostic tools and recommend effective solutions.
• Forecast and manage spare parts inventory, ensuring the availability of fast-moving and routine consumables.
• Prepare and maintain accurate service reports, Work-in-Progress (WIP) logs, and equipment history records.

Sales & Customer Engagement :

• Support drive for aftersales service revenue, ensuring service operations contribute to the company's profitability.
• Be active in supporting the expansion of the customer base, strengthening relationships with existing clients and acquiring new ones.
• Enhance customer satisfaction by providing expert consultation on proper equipment usage, maintenance, and best practices.
• Collaborate with the sales team to identify and capitalize on service-related business opportunities.
• Monitor and analyze customer feedback and service performance metrics to improve service delivery and market positioning.

Key Performance Indicators:

• Achievement of agreed service revenue and turnover targets.
• Improvement in Customer Satisfaction Index (CSI) and reduced return repairs.
• Effective spare parts forecasting and inventory management.
• Timely completion of service jobs with minimal downtime

Competency Requirements
Academic Qualification:

• Bachelor’s degree or Diploma in Electrical or Mechanical Engineering.

Work Experience:

• 2 to 4 years of hands-on experience in forklift and material handling equipment maintenance and repair.

Technical & Personal Skills:

• Expertise in troubleshooting and servicing forklifts, warehouse equipment, and industrial machinery.
• Strong knowledge of equipment selection, application, installation, commissioning, and maintenance.
• Ability to use diagnostic tools and modern service technologies.
• Proficiency in Microsoft Office for reporting, documentation, and presentations.
• Excellent written and verbal communication skills to interact with customers and internal teams.
• Strong problem-solving ability, customer service orientation, and business acumen.