Latest Jobs at Roqqu Nigeria Limited

Job Summary

• We are seeking a talented Mobile Engineer (Flutter) to join our engineering team. In this role, you will design and develop cutting-edge mobile applications for iOS and Android, focusing on creating secure and user-friendly experiences for our cryptocurrency platform.
• If you're excited about building impactful solutions in the crypto industry and driving technological advancements, we strongly encourage you to apply.

Responsibilities

• Design and develop sophisticated, highly scalable applications using Flutter.
• Suggest and implement efficient data structures for optimal space and time usage.
• Follow best practices in app development, ensuring structured and well-documented code.
• Manage code and projects using Git to ensure synchronization with team members and stakeholders.
• Adhere to security guidelines during app development
• Propose new features and enhancements, resolving any existing system issues.
• Maintain software throughout its lifecycle, including design, development, verification, and bug fixes.
• Address bugs reported promptly.
• Execute app verification protocols and write comprehensive tests for the application.
• Follow company policies and quality procedures to deliver high-quality products.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• 3-6 years of combined Mobile Development Experience
• Knowledge of mobile app testing frameworks and tools
• Experience with Cloud Firestore, Push Notifications, Cloud Functions, and Analytics.
• Know how to use Figma to analyze and view the designs to build the app
• Manage and collaborate on different projects with the rest of the team.

Skills:

• Flutter
• Android & iOS development
• Mobile App development
• Widget Customization
• Dart Programming
• Testing & Debugging

Assessment Stages:

• 1st Stage: Task Assessment
• 2nd Stage: Virtual Interview.

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Job Overview

• We are seeking a Customer Support Associate to join our team.
• The ideal candidate must have experience in banking, account reconciliation, and exceptional customer service skills.
• The primary responsibility of this role is to provide timely and accurate support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

• Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
• Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
• Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.
• Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions. Ensure compliance with data protection and privacy regulations in handling customer information.
• Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.

Qualifications

• Bachelor's Degree in Business Administration, Finance, or related field preferred.
• Minimum of 2 years of experience in banking operations.
• Experience with account reconciliation and financial transactions.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Exceptional problem-solving skills and attention to detail.
• Commitment to providing outstanding customer service and building positive customer relationships.