Latest Jobs at Owens and Xley

Job Description

• In this role, under the supervision of the Chief Operating Officer, you will be responsible for creating developing and implementing new sales processes as well as equip the sales team with the necessary tools for creation, development, and transformation of client relationships.
• The Sales Manager will also be responsible for sales forecasting, analytics, productivity, CRM maintenance, sales support, in-bound/outbound lead conversion for toboth new and existing customers.

Responsibilities

• Effectively manage sales operations expenses to ensure delivery of internal gross margin goals.
• Identify opportunities and weaknesses within territories and make proposals to create value and increase operational efficiency.
• Work effectively with internal support departments to develop effective sales strategies that promote sales to new and existing customers.
• Supervise Retail manager to address pricing issues or concerns and to ensure the timeliness of pricing review
• Creating and maintaining Sales Department policies, procedures, training manuals and sales related resource material.
• Analyze performance metrics data and leverage it to effectively coach and develop the sales team.
• Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process.
• Monitor data and trends and use findings those to drive ongoing & future brand strategy and production.
• Continuously research and remain knowledgeable of industry trends and competition.
• Complete sales forecasts and sales activity reports and presentations in a timely manner.
• Efficient monitoring of orders from order placement to delivery to the end user with the procurement team

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Responsibilities
Sales:

• Welcome and serve customers providing an excellent in-store experience at all times
• Guide customers by ushering them to appropriate sections in the store based on their needs and interests
• Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and KPIs
• Fulfill phone and online orders to support the omni-channel customer experience
• Upsell where appropriate
• Follow policies and procedures for markdowns and sale events
• Record sales by creating and updating customer profile records in the POS terminal.

Customer Service:

• Professionally handle phone calls and any customer service issues
• Handle each transaction professionally and in a friendly manner
• Assist customers in a timely, efficient and courteous manner delivering superior customer service
• Deal effectively with customer complaints by liaising with the retail manager when necessary
• Communicate special promotions and instore activities to customers
• Liaise with the delivery partners to fulfil all customer orders in a timely manner.

Representing the brand:

• Demonstrate strong brand and product knowledge by articulating advantages, benefits and/or fits of various outfits
• Understand and communicate the The company'saesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
• Ensure to be up-to-date knowing fashion trends and competitors.

Store Operations:

• Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures
• Return all merchandise to the right location after sales
• Clean up fitting rooms and return garments to racks
• Ensure that the restrooms are cleaned as at when due
• Balance cash registers with receipts
• Execute all opening and closing procedures.

Inventory management:

• Stay aware of inventory levels and communicate low stock
• Participate in stock count activities.
• Perform other duties as required.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 5 years work experience.

Technical Skills:

• Working knowledge of the fashion industry
• Outstanding written and oral communication skills
• Intermediate-level proficiency in MS Office
• Standard knowledge of ERPs
• Data entry skills & excellent customer-facing skills.

Soft Skills:

• Excellent communication skills
• Ability to influence and negotiate
• Ability to listen with rapt attention for needs identification
• Ability to own tasks and take responsibility for outcomes
• Strong work ethic.

Attitude:

• Must be willing to take initiative, work autonomously, and tackle complex situations
• Ability to work well under pressure; able to use discretionary judgment and make solid decisions
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines
• Must demonstrate the confidence and ability to relate with customers in an assertive and professional way

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Job Summary

• We're seeking a talented Content Creator to develop and implement a comprehensive content strategy that drives brand awareness, engages our audience, and supports our marketing goals. 
• As a key member of our marketing team, you'll be responsible for crafting compelling content across various channels, including social media, blog posts, email, and more.

Key Responsibilities

• Develop and execute a content strategy that aligns with our brand's objectives and resonates with our target audience
• Create high-quality, engaging content that showcases our brand's unique voice and perspective
• Conduct research to stay up-to-date on industry trends, audience preferences, and content best practices
• Collaborate with cross-functional teams to ensure seamless content creation and distribution
• Analyze content performance and adjust strategy to optimize results
• Stay ahead of the curve on emerging platforms and trends to identify new opportunities for content creation and distribution

Requirements

• Interested candidates should possess a B.Sc Degree2
• + years of experience in content creation, writing, or a related field
• Strong writing, editing, and storytelling skills
• Proficiency in content management systems (CMS) and social media scheduling tools
• Excellent research, analytical, and problem-solving skills
• Ability to work collaboratively with cross-functional teams
• Portfolio or examples of previous content creation work.

Soft Skills:

• Creativity: Ability to think outside the box and come up with innovative ideas.
• Writing and storytelling: Strong writing and storytelling skills to craft compelling content.
• Communication: Excellent communication skills to work with cross-functional teams and engage with audience.
• Time management: Ability to manage multiple projects and deadlines.
• Adaptability: Willingness to adapt to changing trends, audience preferences, and brand goals.
• Attention to detail: Strong attention to detail to ensure high-quality content.

Technical Skills:

• Content management systems (CMS): Proficiency in CMS platforms such as WordPress, Drupal, or Joomla.
• Social media management tools: Experience with social media scheduling tools like Hootsuite, Buffer, or Sprout Social.
• Graphic design: Basic knowledge of graphic design principles and tools like Adobe Creative Cloud (Photoshop, Illustrator, etc.).
• Video editing: Familiarity with video editing software like Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve.
• SEO principles: Understanding of search engine optimization principles and best practices.
• Analytics tools: Experience with analytics tools like Google Analytics, Google Tag Manager, or social media insights.
• Email marketing platforms: Familiarity with email marketing platforms like Mailchimp, Constant Contact, or Marketo
• Content collaboration tools: Experience with content collaboration tools like Slack, Trello, or Asana.

Additional Skills:

• Photography: Basic knowledge of photography principles and techniques.
• Audio production: Familiarity with audio production software like Audacity or Adobe Audition.
• Content strategy: Understanding of content strategy principles and best practices.

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Job Description

• We seek an experienced Human Resource Manager to oversee our HR functions, ensuring effective recruitment, talent management, and employee engagement.

Key Responsibilities

• Develop and implement HR strategies to drive business growth and employee satisfaction.
• Manage recruitment processes, ensuring timely and cost-effective hiring.
• Oversee employee onboarding, training, and development programs.
• Foster a positive work environment, promoting employee engagement and retention.
• Develop and enforce HR policies, procedures, and practices.
• Collaborate with management to resolve employee conflicts and issues.

Requirements

• 3+ years of experience as a Human Resource Manager or similar role.
• Strong knowledge of HR principles, practices, and laws.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Strong analytical and problem-solving skills.
• Proficiency in MS Office and HR management software.
• Female candidates preferred.

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Job Summary

• Cafe Manager is responsible for providing overall leadership and management for the cafe.
• You are also responsible for overseeing all aspects of operations, ensuring that customers have a pleasant experience and growing revenue and sales

Key Responsibilities
Leadership:

• Identify areas for improvement and provide training and development opportunities for the cafe team
• Develop and implement policies and procedures, such as food safety and hygiene policy, customer service policy
• Develop processes for receiving product, equipment utilisation and inventory management

Operations:

• Ensure all aspects of the cafe’s operations run smoothly and efficiently
• Develop strategic plans to foster growth and enhance expansion
• Ensure compliance with all operations standards
• Check that the inventory records are accurate
• Ensure an optimal level of sanitary procedures for all food handling
• Ensure a neat and clean kitchen area to ensure optimal quality of all food preparation
• Control operational costs and identify measures to cut waste
• Manage the stock control
• Schedule and manage all shifts for cafe operations
• Communicate with all cafe staff to ensure delivery times are met
• Plan, schedule and review workload and manpower
• Ensure targets are being met on a cost-effective basis
• Achieve growth by hitting sales targets
• Present sales, revenue and expenses reports
• Develop a growth strategy focused on financial gain
• Customer Experience
• Handle customers and team complaints in a professional and courteous manner.

Others:

• Generate weekly, monthly and annual reports on cafe operations
• Support and evaluate the performance of all service staff
• Keep up-to-date knowledge of all food and beverage trends
• Manage the cafe’s good image and suggest ways to improve it
• Perform any other tasks as assigned.
• Provide answers to customers' inquiries as needed
• Identify strategies to retain and attract customers

Academic Qualifications

• B.Sc. in Business Administration, Hospitality Management or related field
• Culinary schooling is compulsory

Professional Certifications:

• Professional Certification is an added advantage

Competency and Skill Requirements
Technical Skills:

• Extensive food and beverage (F&B) knowledge
• Excellent food presentation skills
• Familiarity with cafe management software, like OpenTable and Peachworks
• Proficiency in the use of Microsoft Office Suite
• Strong project management skills
• Good budgeting and budgetary control skills
• Knowledge of health and safety standards.

Soft Skills:

• Excellent communication skills
• Outstanding organizational skills
• Excellent leadership skills
• Good time management and prioritization skills
• Attention to detail
• Exceptional negotiation skills
• Good problem-solving skills.

Attitude:

• Ability to work well with management and staff at all levels
• Confident, assertive, and honest
• Ability to accomplish tasks with little or no supervision
• Must be committed and dependable
• Ability to motivate and lead people
• Must act in accordance with values, principles and standards
• Must have a forward-thinking mindset
• Must be professional in attitude and appearance
• Must possess strong emotional intelligence.

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Job Description

• The Sous Chef is responsible for cooking, planning and managing food preparation in the kitchen.

Key Responsibilities

• Assist the Head Chef to create menu items and meal designs.
• Ensure that all kitchen stations and equipment are clean,organized and sanitized.
• Assist the Head Chef in the administration and training of new kitchen staff.
• Implement effective budgeting and planning strategies to minimize waste.
• Supervise and manage the cooks and stewards.
• Ensure that food is prepared in a safe and sanitary manner, in compliance with local and state health codes.
• Monitor kitchen cleanliness and ensure that all equipment are properly maintained.
• Assist in training staff on proper food handling and safety practices and ensure that they are followed consistently.
• Ensure food quality and standards are maintained for all dishes created.
• Monitor inventory levels of food and supplies and place orders as needed.
• Ensure that kitchen supplies are fresh and of high quality.
• Ensure proper food temperature when cooking and FIFO storage afterwards.
• Provide supportive leadership to kitchen staff throughout food service.
• Consistently adhere to personal hygiene standards, with 100% compliance in wearing appropriate protective gear, including hairnets, gloves, and aprons, as well as maintaining clean andwell-groomed appearance.
• Take charge of kitchen opening and closing.
• Perform any other task assigned.

Competency and Skill Requirements
Technical Skills:

• In-depth knowledge of food principles and best practices.
• Hands-on experience with planning menus and meal preparation.
• Knowledge of a wide range of recipes.
• Experience in managing inventories and stocktaking.
• Knowledge on kitchen sanitation and safety regulations.

Soft Skills:

• Excellent organizational skills
• Great creative and innovative thinking skills
• Good communication skills
• Effective staff coordination and delegation
• Good problem-solving abilities.

Attitude:

• Passion for creating incredible food that delights and attracts customers.
• Ability to manage and coordinate a team in a fast-paced work environment.
• Must have a forward-thinking attitude.
• Must be detail oriented.
• Must be committed and dependable.
• Must always appear clean and tidy.
• Must be calm and organized.
• Must be professional in attitude and appearance.
• Must be a good team player.
• Must possess good judgement.
• Must possess strong emotional intelligence.

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Description 

• In this role, your primary function is to ensure that items in their assigned categories are sourced to meet the needs of the business from the point of view of cost, quality, and availability.

Key Responsibilities

• Use sales data analysis, insight, and multiple inputs to create order patterns for assigned items, maximizing availability and minimizing waste.
• Execute purchases, including issuing Purchase Orders
• Build overview of other categories and the business as a whole to provide back-up for other team members.
• Represent assigned categories to the sales team and respond to ad-hoc queries and request.
• Conduct research on potential products, vendors, and services, and comparing price and quality to ensure the best deal.
• Meet with vendors and clients to negotiate the best contracts.
• Liaise with inventory team to ensure goods are received on time.
• Monitor inventory and write orders to refill stock.
• Inspect purchased products upon delivery and report any issues timely.
• Update all records of purchased products.
• Write reports on purchases made and perform cost analysis.
• Negotiate contract terms of agreement and pricing
• Enter order details (e.g. vendors, quantities, prices) into internal databases.
• Maintain updated records of purchased products, delivery information and invoices
• Monitor stock levels and place orders as needed
• Coordinate with inventory officers to ensure proper storage
• Perform other duties as assigned

Competency and Skill Requirements
Technical Skills:

• Experience in use of ERP systems, Excel, and other relevant analytics tools.
• Hands-on experience with purchasing software.
• Good knowledge of vendor sourcing practices (researching, evaluating and liaising with vendors)
• Knowledge of purchasing methods and procedures, purchasing sources, prices, market factors, product characteristics, and reporting procedures.
• Understanding of supply chain procedures

Soft Skills:

• Solid analytical skills, with the ability to create financial reports and conduct cost analyses
• Negotiation skills
• Sound research and networking skills.
• Written, verbal, and interpersonal skills.