Cafe Manager at Owens and Xley

Job Summary

• Cafe Manager is responsible for providing overall leadership and management for the cafe.
• You are also responsible for overseeing all aspects of operations, ensuring that customers have a pleasant experience and growing revenue and sales

Key Responsibilities
Leadership:

• Identify areas for improvement and provide training and development opportunities for the cafe team
• Develop and implement policies and procedures, such as food safety and hygiene policy, customer service policy
• Develop processes for receiving product, equipment utilisation and inventory management

Operations:

• Ensure all aspects of the cafe’s operations run smoothly and efficiently
• Develop strategic plans to foster growth and enhance expansion
• Ensure compliance with all operations standards
• Check that the inventory records are accurate
• Ensure an optimal level of sanitary procedures for all food handling
• Ensure a neat and clean kitchen area to ensure optimal quality of all food preparation
• Control operational costs and identify measures to cut waste
• Manage the stock control
• Schedule and manage all shifts for cafe operations
• Communicate with all cafe staff to ensure delivery times are met
• Plan, schedule and review workload and manpower
• Ensure targets are being met on a cost-effective basis
• Achieve growth by hitting sales targets
• Present sales, revenue and expenses reports
• Develop a growth strategy focused on financial gain
• Customer Experience
• Handle customers and team complaints in a professional and courteous manner.

Others:

• Generate weekly, monthly and annual reports on cafe operations
• Support and evaluate the performance of all service staff
• Keep up-to-date knowledge of all food and beverage trends
• Manage the cafe’s good image and suggest ways to improve it
• Perform any other tasks as assigned.
• Provide answers to customers' inquiries as needed
• Identify strategies to retain and attract customers

Academic Qualifications

• B.Sc. in Business Administration, Hospitality Management or related field
• Culinary schooling is compulsory

Professional Certifications:

• Professional Certification is an added advantage

Competency and Skill Requirements
Technical Skills:

• Extensive food and beverage (F&B) knowledge
• Excellent food presentation skills
• Familiarity with cafe management software, like OpenTable and Peachworks
• Proficiency in the use of Microsoft Office Suite
• Strong project management skills
• Good budgeting and budgetary control skills
• Knowledge of health and safety standards.

Soft Skills:

• Excellent communication skills
• Outstanding organizational skills
• Excellent leadership skills
• Good time management and prioritization skills
• Attention to detail
• Exceptional negotiation skills
• Good problem-solving skills.

Attitude:

• Ability to work well with management and staff at all levels
• Confident, assertive, and honest
• Ability to accomplish tasks with little or no supervision
• Must be committed and dependable
• Ability to motivate and lead people
• Must act in accordance with values, principles and standards
• Must have a forward-thinking mindset
• Must be professional in attitude and appearance
• Must possess strong emotional intelligence.