Latest Jobs at MTN Nigeria

Reports To: Senior Manager - Solution Development

Division: Enterprise Business

Mission: 

• Drive the development of new products and enhancements of existing solutions, in line with MTNs Business Strategy and in a manner that positions MTN as a force within the technology space.
• Facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders.
• Ensure relevant stakeholders understand the Lead-to-Cash (L2C) process for all solutions and services, leveraging robust change management and capacity development techniques.

Description:

• Rendering prompt solution support to Segment teams, Sales & Clients success teams on new products delivered through:
• Periodic training and support on new products and services delivered.
• Periodic participation in key customer meetings and workshops to enhance closure of major customer deals.
• Key representation in key industry technology meetings and in regulatory engagements on new innovations, standards, and technologies
• Drive the adoption and implementation of Agile best practices and ceremonies within the squad.
• Prioritize key product features and functionalities across multiple product owners and user experience platforms such as eShop, self-service portals and other digital channels to ensure timely delivery and alignment with business goals.
• Drive E2E management of the product and initiative development process in terms of quality, timely delivery, and scope management through:
• Effective scoping and phasing of product deliveries within agreed timelines
• Regular coordination with the quality assurance & testing team for scripting test cases, product validations, spotting any deviations from the agreed business requirements, and performing periodic product quality & performance checks to lift product quality via:
• Rendering support in fixing issues identified
• Raising change requests where necessary to facilitate improvements and enhancements.
• Adopt robust business analysis practices to ensure adequate solutioning/architecting through: 
• Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value. 
• Documenting detailed business requirements for the proposed concepts/ business constructs from key stakeholders
• Contribute to effective change/transition management, as part of the GTM planning and execution
• Document relevant processes and artifacts e.g., FAQs, customer journeys, Lead-to-Cash (L2C) & Issue -resolution and escalation path documentations.
• Maintain and manage a transition checklist to govern the go-live/ transition to production process.
• Establish post-implementation monitoring and early-life support structures, facilitating early resolution of issues
• Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence
• Interlocking with Business intelligence team to ensure product performance and revenue insights are accurately reported & consistently monitoring product performance if there are any deviations from the budget with the aim of:
• Investigating any anomaly in the product configuration.
• Engaging the Segments/CVM team and suggesting possible interventions to improve the product performance. 
• Engaging IT operations in the event of possible defects and resolutions.
• Use data to inform direction and leverage analytics to measure the efficiency of both user-facing features and platform performance such as eShop, and other digital channels.

Education:

• A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business-related discipline
• Fluent in English and the language of the country preferred
• A master’s degree in business administration or marketing will be an added advantage.

Experience:

• 6–13 years’ experience, which includes:
• 5+ years of product development and systems integration with a proven track record of successfully launching and scaling products that are both user-focused and technically complex.
• Proven experience in leading and working with agile development teams, business analysis, project/change management, process improvement, and re-engineering.
• Good understanding of OSS/BSS & payment systems, networks and mobile telecoms, mobile applications, and emerging technologies
• Good knowledge of data architecture and structuring is advantageous.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).

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Reports To: Senior Manager - SME Segment Management

Division: Enterprise Business

Mission:

• Drive business growth and revenue within the enterprise segment through the development and implementation of impactful Information and Communication Technology (ICT) solutions. 
• Develop and execute focused ICT segment strategies by establishing strong strategic partnerships, overseeing lifecycle management, and fostering a culture of solution innovation to consistently deliver on revenue targets and expand our market footprint.

Description:

• Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions. 
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Act as the application(s) functional expert by providing expertise in the business process supported by the application(s) 
• Provide detailed definition on how the applications will support business requirements. 
• Conduct impact analysis of business requirements on the system. 
• Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture. 
• Serve as process expert/coach for the team's owned standard deliverables - optimize for the supported clients.
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Designing and enforcing architectural standards
• Synchronize architectural solution and resolve architectural differences and interdependencies with different stakeholders 
• Ensure success in achieving key ICT segment business objectives by leading, influencing broad cross-functional teams in collaborative team environment, within and other business units and partner teams, coordinating the right resources to get the job done.

Education:

• First degree in IT/Engineering or related discipline
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• 6 years of Telecom/communication industry experience, particularly in relation with Cloud, Cybersecurity and/or IoT space
• Prior product management and/or segment management experience
• Experience with the following licenses will be highly valuable:
• AWS -- CLOUD PRACTITIONER
• Azure -- MICROSOFT C. AZURE FUNDAMENTALS
• Google Cloud, Huawei, SAP, Cisco, Cisco Meraki, Aruba, Nokia Nuage Network, Juniper and TI Management
• Analytical skills: ability to analyze both quantitative and qualitative information.
• Innovative attitude: ability to find creative solutions to customer needs.
• Communication skills: empathy and active listening skills; and the ability to express and convey ideas to customers, peers and others within the organization.
• Presentation leadership skills: ability to develop business, technical and commercial documentation and deliver/communicate it to a high-level audience.

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Reports To: Manager - Design Engineering

Division: Network

Mission:

• To design, plan and optimize site build specification infrastructure 

Description:

• Conduct business impact analysis of proposed technologies and make recommendations for the purposes of deployment.
• Ensure conformity of site build specifications with government and local authorities and regulatory policies.
• Provide support in the development and maintenance of MTNN site build specifications in accordance with MTNN guidelines and procedures and industry standards.
• Develop and maintain MTNN network civil/electrical deployment specifications.
• Develop and maintain site build test protocols.
• Provide technical support in the resolution of product complaints and/or safety issues
• Use Computed Aided Design (AutoCAD) to revise and design new site requirements
• Facilitate the conduction of FNI-First node integration of active components for the access networks.
• Support the Access network team in special network coverage solutions
• Ensure NPS and Customer Experience Index improvement as agreed by the business. 
• Provide optimal solutions aimed at improving the operational efficiencies of MTN network.

Education:

B.Sc. Electrical/Electronics, Mechanical, Civil Engineering

Experience:

3-7 years’ experience which includes

• At least two (2) years’ experience in design engineering role (Telecom experience an advantage)

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Reports To: Manager - EB Sales Large and Medium Enterprise SouthWest

Division: Enterprise Business

Mission:

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.

Description:

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business

Education:

• First degree in related discipline 
• Experience working in a medium organization

Experience:

3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Experience working in a medium organization.
• Experience in internal audit function

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Reports To: General Manager - Regional Operations North East

Division: Sales and Distribution

Mission:

• Co-ordinate execution of regional trade marketing strategies to drive MTNN’s value and growth aspirations.
• To propagate the MTN Brand within the region, through the development and implementation of innovative marketing initiatives.

Description:

• Execute the retail strategy in the territory to achieve the objective of retail expansion, dominance, mind share and loyalty in the region. 
• Identify, create and execute Communal & Goodwill events and sponsorship initiatives in the region to drive affinity and localization of the MTN brand in the region. 
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of MTNN products in the region
• Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising. 
• Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region. 
• Develop and execute territory specific trade marketing initiatives to ensure achievement of the business objectives in the region. 
• Develop and manage profitable and sustainable partnerships to achieve our data device and mobile money objectives in the territory. 
• Ensure standard look and feel across all MTN retail outlet types in the territory 
• Ensure effective communication of the MTN brand and proposition at the retail layer of the distribution channel 
• Assist in establishing and maintaining consistent corporate image throughout product lines, promotional materials, and events. 
• Co-ordinate the presence and relationship of MTNN with stakeholders and policy makers at the regional levels.
• Manage development, production, and distribution of promotional and collateral materials to support sales and marketing programs within the region.
• Coach and develop Regional Sales and trade development team
• Build and maintain relationships with internal and external stakeholders in the region

Education:

• First degree in any related discipline
• Fluent in English
• Possession of a master’s degree may be an advantage

Experience:

6- 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Marketing management experience within the telecommunications, FMCG’s or ‘new age’ service industry

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Reports To: Manager - Business Intelligence

Division: Enterprise Business

Mission:

• Build high quality data pipelines driving analytic solutions. These solutions will generate insights from our connected data, enabling the advancement of the data-driven decision-making capabilities of our enterprise.
• Connect and model complex distributed data sets to build repositories, such as data warehouses, data lakes, using appropriate technologies. 
• Manage data related contexts ranging across addressing small to large data sets, structured/unstructured or streaming data, extraction, transformation, curation, modelling, building data pipelines, identifying right tools, writing SQL/Java/Scala code, etc.

Description:

• Design, develop, optimize, and maintain data architecture and pipelines that adhere to ETL principles and business goals
• Assemble large, complex data sets that meet functional / non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics
• Keep data secure
• Lead the evaluation, implementation and deployment of emerging tools and process for analytic data engineering in order to improve our productivity as a team
• Work with data and analytics experts to strive for greater functionality data systems
• Develop and deliver communication and education plans on analytic data engineering capabilities, standards, and processes
• Partner with business analysts and solutions architects to develop technical architectures for strategic enterprise projects and initiatives.

Education:

• First degree in Mathematics, Statistics, MIS, Computer Science, Engineering or other related disciplines.
• Fluent in English 

Experience:

3-7 years’ experience which includes

• Deep knowledge in data architecture, defining data retention policies, monitoring performance and advising any necessary infrastructure changes
• Expertise in SQL & data analysis, experience with at least one programming language 
• Experience developing and maintaining data warehouses in big data solutions 
• Experience with developing solutions on cloud computing services and infrastructure in the data and analytics space (preferred)
• Database development experience using Hadoop or BigQuery and experience with a variety of relational, NoSQL, and cloud database technologies
• Worked with BI tools such as Tableau, Power BI, Looker, Shiny
• Conceptual knowledge of data and analytics, such as dimensional modeling, ETL, reporting tools, data governance, data warehousing, structured and unstructured data.
• Comfortable in dashboard development (Tableau, Powerbi, Qlik, etc) and in developing data analytics models (R, Python, Spark)
• Big Data Development experience using Hive, Impala, Spark and familiarity with Kafka (Preferred)
• Exposure to machine learning, data science, computer vision, artificial intelligence, statistics, and/or applied mathematics

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Reports To: Manager - DataComm Support

Division: Network

Mission:

• Manages the implementation and support of MTNN IP/MPLS network
• Implements and supports Unified Communication Solutions for integrated voice, video and data across various design models including Single, Distributed, and Survivable Remote Sites, multi-vendor platforms including routing, switching, security and wireless technologies
• Drive and ensure resolution of Internet related escalated issues within SLA, Local Area Network (LAN) and Wide Area Network (WAN) operation. 
• Ensure degradations on the internet edge network are picked within SLA and troubleshoot with the respective Managed Services Vendors, Partners and internal teams for fix 
• Support and traffic engineering for Internet Cache services (FB, Google) and exchange point (IXPN), Data Centre Networks utilizing Cisco Application Centric Infrastructure (ACI), including Application Delivery Controllers

Description:

• Identifying issues to prevent expensive outages or unnecessary capacity upgrades.
• Identify and resolve issues on problematic platforms or highlight recurring technical problems
• Improves customer satisfaction in reliability, availability, and cost of network service related to VoIP/IP-PBX
• Responsible for technical specification evaluations, recommendations, and network designs for the enterprise’s VoIP networks
• Network devices according to the maintenance schedule or in response to incidents
• Configure network tools to provide up-to-date operational and performance status of managed networks and devices
• Ensure that vendor best practice reports (e.g., Cisco, F5, Huawei) are implemented
• Proactively analyze network and NMS alarms to identify and resolve potential issues
• Coordinate strategies for defining, deploying, and maintaining MTNN in-house IP telephony voice communication architecture
• Maintain current and thorough knowledge of Cisco technologies, with emphasis on Unified Communications
• Provide support to Planning and Implementation teams on projects related to VoIP infrastructure and technologies
• Organize and lead scheduled testing that verifies security and failover mechanisms on MTNN operational network nodes & services
• Understanding to create Acceptance test plans and execute them with field support team
• Maintain current and thorough knowledge of Cisco technologies, with emphasis on Unified Communications

Education:

• First degree in Computer Science/Engineering or Electrical or Electrical Electronics/Engineering
• Cisco Certifications
• Script writing /Training

Experience:

3-7 years’ experience which includes

• Minimum of Four (4) Years of GSM/WCDMA/4G LTE-TDD & FDD/5G Telecoms Experience
• Broad experience handling a variety of monitoring tools, executive dashboard reporting and data analysis
• Requires an in-depth understanding of IP/MPLS, Routing and Switching (R&S) over varied platform such as Nexus, IOS, IOS-XR, Nokia, Huawei Technology, Enterprise wireless – 802.11g/n/ac
• A minimum of Five (5) years of experience supporting and monitoring network systems in telecommunication company, configuring Routers, Catalyst switches, Load Balancer, Firewall, Security, Internet Connection, Datacenter
• Experience in Cisco Application Centric Infrastructure (ACI) - Configuration, Troubleshooting, Automation, Orchestration, ACI fabric, spine, and leaf, Knowledge of fabric discovery, fabric setup, and creating application profiles and end-point groups (EPGs) nodes, as well as policy-based communication across the fabric
• Good knowledge of L2VPN, L3VPN, BGP (M-BGP & I-BGP), IP Security, & Tunnelling 
• Experience in support of a multi-vendor Mobile Data Network and Enterprise environment.
• Networking Fundamentals: A strong understanding of networking concepts, including TCP/IP, routing protocols (BGP, OSPF, RIP), and switching.
• IP Routing Protocols: Expertise in configuring and troubleshooting BGP, OSPF, and RIP protocols to manage IP routing within the network.
• MPLS Fundamentals: Knowledge of MPLS concepts, including label distribution protocols (LDP, RSVP-TE), TE tunnels, and traffic engineering.
• Multicast Routing: Understanding of multicast routing protocols (IGMP, PIM) and their role in distributing data to multiple recipients.
• QoS: Knowledge of QoS mechanisms (prioritization, shaping, policing) to manage traffic flow and ensure quality of service.
• VPN Technologies: Familiarity with VPN technologies (IPsec, GRE, MPLS-VPN) to secure and isolate network traffic.
• Network Automation: Experience with network automation tools (Ansible, Puppet, Chef) to streamline network management tasks.

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Reports To: General Manager - Customer Operations

Division: Customer Relations and Experience

Mission:

• Responsible for providing highest quality of customer focused care and satisfaction using the knowledge of products, systems, and procedures to make informed decisions and maintain profitable customer relationships.

Description:

• Integrate customer care delivery with initiatives that are in line with current business strategy
• Manage Identified risks within the service area whilst ensuring  adherence to the business’ policy
• Carry out field verifications/ customer surveys to ensure a branded and consistent customer experience 
• Implement customer care initiatives in line with the customer retention and loyalty strategy
• Track and monitor customer services and customer care operations and ensure action is taken to improve and realize service level targets.
• Deploy tools and procedures to capture and monitor customer complaints and points of improvement and ensure complaint are promptly attended to and customer informed of status in the resolution process.
• Collect data and information on customer care needs/issues and manage implementation of new systems, procedures and work ethics to improve customer service efficiency.
• Monitor and prepare periodic report on sales and generate periodic reports for management review.
• Review customer relationship management (CRM) operations, ensuring operational objectives are achieved, identifying trends and ensuring optimum service levels are achieved and maintained.
• Develop procedures to promote establishment and maintenance of meaningful communications between customers and customer care representatives. 
• Establish/maintain lasting relationship between customers and customer care representatives, as well as other key units (Sales, Channel Distribution, Service Centers, Call Center) to maintain a customer-focused attitude toward activities that improve customer lifetime value.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation. 
• Drive an increase in MTNN’s Net Promoter Score 

Education:

• First degree in Social Science or any related field
• An MBA is desirable

Experience:

6 - 13 years’ experience which includes:

• 3 years’ work experience in area of specialization in experience supervising others
• Experience in financial credit risk management
• Experience in credit matrix scoring and assessment 
• Exposure to telecom billing technologies and complementary technologies 
• Experience in managing complex processes and procedures

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Reports To: Manager - Sales and Trade Development Nasarawa

Division: Sales and Distribution

Mission:

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

1–3 years’ experience in an area of specialization, with experience working with others

• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

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Reports To: Manager - Client Success LE and Public Sector

Division: Enterprise Business

Mission:

• To lead and manage a team of customer support partners to deliver excellent customer support, implement order fulfilment requests, provide customer support operational plans and ensure compliance to regulatory and internal audit requirements.

Description:

• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
• Co-ordinate and monitor the activities of Customer Support Partners and facilitate prompt and complete dissemination of relevant information to team members
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Carry out NCC compliance pre-audit and audit checks on activated GSM lines and provide compliance report for management review
• Carry out non-GSM recons activities with NES and other stakeholders
• Monitor and prepare periodic report on Sales fulfilment for management review.
• Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
• Ensure adherence to schedules and other defined rules and regulations within Order Management and that procedures are followed to promote meaningful communications between customers, Account Partners and customer support partners.
• Capture Sales fulfilment requests, complaints and ensure prompt completion of requests at a higher standard expected from the team and ensure requesters are informed of status in the fulfilment process.
• Assist in design, review and update of processes, policies and procedures (PPP’s), in line with organizations' value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.

Education:

• First degree in any relevant discipline 
• Fluent in English

Experience:

3-7 years’ experience in an area of specialization; with experience in supervising others

• Experience working in a medium to large organization
• Experience in channel, order, inventory and customer management
• Experience in the use of data analytics tools/App
• Must have good hands-on knowledge of Microsoft Excel
• Strong Analytical and Reporting Skills
• Leadership Skills

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Reports To: Manager - Client Success LE and Public Sector

Division: Enterprise Business

Mission:

• To lead and manage a team of customer support partners to deliver excellent customer support, implement order fulfilment requests, provide customer support operational plans and ensure compliance to regulatory and internal audit requirements.

Description:

• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
• Co-ordinate and monitor the activities of Customer Support Partners and facilitate prompt and complete dissemination of relevant information to team members
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Carry out NCC compliance pre-audit and audit checks on activated GSM lines and provide compliance report for management review
• Carry out non-GSM recons activities with NES and other stakeholders
• Monitor and prepare periodic report on Sales fulfilment for management review.
• Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
• Ensure adherence to schedules and other defined rules and regulations within Order Management and that procedures are followed to promote meaningful communications between customers, Account Partners and customer support partners.
• Capture Sales fulfilment requests, complaints and ensure prompt completion of requests at a higher standard expected from the team and ensure requesters are informed of status in the fulfilment process.
• Assist in design, review and update of processes, policies and procedures (PPP’s), in line with organizations' value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.

Education:

• First degree in any relevant discipline 
• Fluent in English

Experience:

3-7 years’ experience in an area of specialization; with experience in supervising others

• Experience working in a medium to large organization
• Experience in channel, order, inventory and customer management
• Experience in the use of data analytics tools/App
• Must have good hands-on knowledge of Microsoft Excel
• Strong Analytical and Reporting Skills
• Leadership Skills

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Reports To: Senior Manager - Solution Development

Division: Enterprise Business

Mission:

• To identify and facilitate the automation of key support processes (fulfilment, assurance, billing, reporting, etc.), in line with MTN Business strategy and in a manner that positions MTN as a force within the technology space,
• To understand the business requirements of the Client Success team and conduct robust analysis that would support the design/ deployment of effective solutions, leveraging robust business analysis and change management practices and frameworks.
• To facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders

Description:

• Drive the enhancement of delivery/ support processes (fulfilment, assurance, billing, reporting, etc.) associated to various solutions (voice, data, converged/ ICT), based on relevant market and business needs. 
• Adopt robust business analysis practices to ensure adequate solutioning/ architecting:
  • Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value. 
  • Document detailed business requirements for the proposed concepts/ business constructs from key stakeholders.
  • Ensure robustness of testing and delivery of solution that meets customers’ needs
• Drive E2E management of the initiative development process, in terms of quality, timely delivery and scope management
  • Facilitate effective scoping and phasing of initiatives, ensuring deliveries are within agreed timelines.
  • Serve as the product owner for all FAB related deployment activities, effectively carrying out all responsibilities of the product owner as defined by the SCRUM framework. 
  • Drive ongoing review of existing processes and automation requirements in line with technology advancement, 
  • Regular coordination with the quality assurance & testing team for scripting testcases, product validations, spotting any deviations from the agreed business requirements & performing periodic product quality & performance checks to improve product quality via:
    • Rendering support in fixing issues identified 
    • Or raising change requests where necessary to facilitate improvements & enhancements.
  • Ensure full integration of quality management processes within all activities of Propositions and Product Development Group and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.

Education:

• First degree in any related discipline (Engineering, Sciences, Technology, etc.)
• Fluent in English and language of country preferable
• Master’s degree in product development, business analysis, system engineering, project management will be an added advantage

Experience:

6 - 13 years’ experience which includes:

• 3 years or more in a similar solution architecting capacity (good knowledge of fulfilment, assurance and billing journey), within the ICT space
• E2E customer lifecycle management experience is an added advantage
• Advanced business analysis and solution architecting experience
• Proven experience in project management, scrum, change management, process improvement and product development.
• Good understanding of systems, networks and mobile telecoms, mobile applications and emerging technologies
• Good knowledge of data architecting and structuring is advantageous.
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies advantageous

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Reports To: Manager - Broadband Systems

Division: Network

Mission:

• To achieve the deliverables of the Broadband Systems Planning unit. 
• To Plan, Design and Optimize the PS Core network & IP Multimedia Subsystem (IMS) platforms, to achieve a cost effective and optimal PS Core & IMS network design and performance, and a timely deployment of quality mobile data products and IP Multimedia solutions in line with the business strategic objectives.
• Champion PS Core & IMS network evolution strategies as it relates to short to medium term technology decisions in line with the overall business strategic objectives.

Description:

• Lead the design and dimensioning of the PS Core and IMS network as well as new Mobile data/multimedia solutions to support the marketing product.
• Supervise the planning and design of the PS Core and IMS network architecture to optimally serve the network growth in terms of traffic, subscribers and capacity.
• Supervise the definition of an optimal network topology for the Mobile Data/Multimedia platforms (e.g. SGSN-MME, SGW, GGSN/PGW, PCRF/SAPC, ADC, DNS, P-/I-/S-CSCF, MTAS, WAP Gateway, etc.) for deployment of Mobile Data/ Multimedia solutions to give MTNN a competitive advantage.
• Supervise the design and plan the evolution of Data/Multimedia solutions, such as Broadband, Mobile Data, WAP, GPRS/EDGE, Wi-Fi, VoLTE, VoWi-FI, etc.
• Take the lead in improving the performance, efficiency, and reliability of the PS Core/IP Multimedia Subsystems network by analyzing network data, troubleshooting issues (Root Cause Analysis – RCA), and implementing improvements (Parameter Tuning) across the Packet-Switched (PS), and IP Multimedia Subsystem (IMS) as well as Circuit-Switched (CS) domains.
• Supervise and execute prompt provisioning of network capacity for all the Mobile Data/multimedia network elements, features, protocols.
• Coordinate and conduct analysis of network model outputs and traffic patterns to evaluate models and proffer solution if necessary, within the Mobile Data/Multimedia environment.
• Coordinate and conduct technical feasibility studies and impact analysis for new Mobile Data/Multimedia products and produce feasibility report.
• Oversee the meeting with vendors on new market releases and technology upgrade path to ensure quick deployment of new and innovative Mobile Data/Multimedia solutions.
• Ensure maintenance of defined network modeling and traffic analysis tools for proper traffic trending and analysis within the Mobile Data/Multimedia environment
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedure and time schedules.

Education:

• A first Degree in Electrical, Electronics, Computer, Systems Engineering or any relevant science courses.
• Fluent in English

Experience:

3 - 7 years’ experience in an area of specialization.

• Experience with Wi-Fi, GSM, EDGE, WCDMA, HSDPA, HSPA, LTE & 5G & IMS Networks.
• Technical experience in design and optimizing PS Core Network nodes such SGSN, GGSN, PCRF, Evolved Packet Core (EPC – MME, SGW, PGW), IP Multimedia Subsystem (IMS) network and other Mobile data platforms.
• Vast Knowledge of signaling systems, protocols and interfaces SS7, SIGTRAN IP, MAP, WAP, XML, HTTP, Diameter, GTP etc.
• Experience on Policy Control and Charging Functions in the mobile data/IP Multimedia domain around Gy, Gx, Rx, Ro, Cx, Sy, Sh, Gz interfaces
• IP knowledge.
• Experience in cloud systems and technologies.
• Experience with Statistics models and trending using Analytic/Modeling tools.
• Experience analyzing Network traces