Customer Support Specialist at Natural Girl Wigs

Summary

• We're looking to hire a smart person that has great attention to detail, good writing skills, high level of empathy, and the ability to use a computer and understand how technology works super well.
• We have a 2-step interview process (written application/case study, and an interview). We're invested in hiring the best candidates.
• This position is full time onsite and our location is Yaba, Lagos

Role description

• Responding promptly and professionally to customer inquiries and complaints via various channels (email, phone, social media chats)
• Assisting customers with order placement, modifications, and product information.
• Proactively manage the customer communication from item dispatch to arrival at the destination
• Coordinating with the store operations team to ensure accurate and timely delivery.
• Resolving customer complaints in a timely and efficient manner.
• Log daily reports to track work performance.
• Manage communication with our last-mile delivery partners
• Find opportunities to upsell customers and close sales.
• Monitoring customer interactions to ensure a consistent and positive customer experience

Job Requirements

• Attention to detail
• Experience doing customer service work is an additional bonus
• Ability to use a computer and understand how technology works
• Proficient in making calls to assist customers effectively
• Ability to find simple ways to improve ordinary things
• Proper written and spoken English
• Ability to self-manage themselves
• Effective communication skill