Latest Jobs at MTN Nigeria

Mission:

• Manage commercial regulations concerns, provide regulatory advice on various business issues, develop regulatory inputs to policies and frameworks in the relevant area(s), and manage the future impact of new regulatory policies and legislation on MTN operations.
• Develop and maintain effective relationships with relevant government departments, regulatory agencies and industry associations to ensure an enabling environment for MTNN activities

Description:

• Manage relationships with Regulatory authorities and make presentations to key stakeholders such as Regulatory Agencies, National Assembly and other relevant fora.
• Build and maintain strong relationships with industry associations and other stakeholders in the telecommunications industry.
• Monitor and update MTNN on developments, bills, and new policies within the legislative/ regulatory arena and follow up with regulatory authorities on submissions and other regulatory issues. 
• Periodically scan the regulatory environment to identify risks and opportunities and advise the business appropriately.
• Proactively engage regulatory authorities in developing best practice policies, regulations on consumer affairs, subscriber registration, product pricing, competition, universal service and market practices.
• Collaborate with relevant divisions to develop inputs and responses to regulatory policies and frameworks, ensuring that MTNN’s interests are taken into account.
• Support and advise management on licence conditions, licence renewals, variation of existing licenses, and introduction of new licensing frameworks.
• Influence the telecommunications sector's competitive policies to attain a level playing field and engage the regulatory authorities to ensure equitable allocation of resources in the industry.
• Target new revenue/cost saving opportunities arising from competitive or regulatory developments.
• Advise the organization on possible financial impacts of legislation and regulations.
• Guide the organization with regards to telecommunication regulations, legislations, license conditions and impact of the proposed regulatory/legislative policies on MTN N’s business.
• Coach and mentor team members to ensure understanding of the objectives and goals of the team/Unit, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
• Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• Law Degree or related field.
• Relevant Masters advantageous
• Relevant certification/accreditation/membership with professional body as required for the role.
• Excellent command of English - written and oral

Experience:

6 – 13 years’ experience, which includes:

• Minimum of 3 years’ experience in an area of specialization with experience in supervising/managing others
• In depth experience and understanding of the Nigerian telecommunications industry and regulatory framework 
• Experience in a commercial legal environment, alternatively within a legal & regulatory control body
• Experience within the telecommunication environment is desirable

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Mission:

• To support revenue assurance functions in the business to minimize revenue loss from daily operations and identify revenue leakage

Description:

• Monitor and report on the financial impact of change initiatives, highlighting risks to revenue, cost, and compliance.
• Design and implement dashboards/tools for tracking change effectiveness, SLA adherence, and risk exposure.
• Support audits and impact analysis related to system changes, ensuring change integrity aligns with financial controls.
• Perform detailed post-implementation audits of system and process changes to validate execution against approved scope.
• Analyze change logs, configurations, and related documentation to identify gaps or potential assurance breaches.
• Collaborate with IT, Network, Finance, and all other Business teams to ensure end-to-end visibility across the SDLC and change lifecycle.
• Document investigations, quantify and develop root cause analysis, and suggest resolutions to change-related incidents
• Track and report change-related KPIs to key stakeholders, enabling proactive decisions and transparency in governance.
• Support Change Advisory Board operations with accurate data, insights, and recommendations to enhance decision-making.

Education:

• First degree in any related discipline 
• Fluent in English 
• Professional certifications (CISA, ITIL, Data Analytics) or an MBA is desirable

Experience:

3 - 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium/large organization. 
• IT or system audit and data analysis experience
• Professional experience in business process modeling and re-engineering
• Professional experience in change control processes, systems audits and risk assessment.
• Experience in the telecommunication industry or any of the leading professional services firms is desirable.

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Reports To: Manager, IP Security (Planning & Operations)

Division: Information Technology

Mission:

• Plan and design comprehensive end-to-end network security solutions.
• Provide ongoing support for the day-to-day security operations, planning, and maintenance of MTN Nigeria's enterprise and mobile data networks, utilizing the latest network security technologies.

Description:

• Coordinate high-level understanding of multi-service platforms and routing protocols (ISIS, RIP, RSVP, OSPF, BGP, iBGP, etc.) and troubleshoot down to the packet level.
• Guarantee in-depth knowledge of IP/MPLS protocols, NMS systems, firewalls, Cisco Works, CIC, identify with Layer 2 and 3 VPN in line with the Service Level Agreements.
• Implement site-to-site and remote access VPNs.
• Implement firewalling technologies and network access control methodologies.
• Implement mile-to-mile business connectivity access technologies like GPR.
• Implement network access control across different network segments on the IP/MPLS network.
• Ensure security and preventative measures for unauthorized access.
• Escalate network-related faults and network clearance rates.
• Ensure the quality roll-out of new data and services, working with Marketing and IP System planning.
• Perform New Node implementation and cut over.
• Provide emergency maintenance on IP/MPLS networks with security skills High-level troubleshooting.
• Achieve Planned Works Completion rate.
• Liaise with IP vendors, interfacing with TAC centers and vendor Tier 2 and 3 support staff.
• Ensure value is created through effective stakeholder management.

Education:

• First degree in Computer Science/Electrical Engineering 
• CISSP Certified Information Systems Security Professional would be an added advantage
• Cisco Certification to Professional Level required with a bias in Security
• CCIE Security certification would be an added advantage
• Fluent in English 

Experience:

3 – 7 years’ experience including:

• 3 years of high-level support in a large enterprise environment
• Demonstrable knowledge of security policies
• knowledge of interworking with TAC and other Cisco services
• Prior experience in telecommunications or service provider functionality

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Mission:

• The role’s core purpose is to supervise multiple supply chain projects and outsourced partners for outsourced functions in the Opco’s supply chain.  This role works closely together with the capital projects to ensure the supply chain activities are executed effectively and efficiently.

Description:

• Lead creation of sub-divisional strategy in line with overarching divisional goals
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
• Source, induct, and manage talent in accordance with legislative guidelines
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implementable performance review program
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Set up /participate in ad hoc and operational meetings 
• Report at process and functional level
• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved
• Manage and provide solutions to issues that require formal resolution
• Set up and manage project status meetings
• Review and identify key risks, issues and dependencies and set mitigation actions
• Review performance of CoE against agreed KPIs and their compliance to SLAs and reverse SLAs
• Create and monitor plan for continuous improvement
• Review reports on a monthly basis from CoE relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Resolve issues/ queries between Capital Projects Team and Supply Chain Management Team.
• Be responsible to ensure timely delivery of items to ensure smooth functioning of the Projects
• Review the Master Demand Schedule by various projects to leverage economies of Scale in procurement
• Approve decisions to expedite / delay the sourcing / logistics based on changes to project schedules
• Ensure skill transfer for staff development, motivation and business continuity 
• Ensure the team is led, motivated and rewarded to achieve high performance areas
• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Set up appropriate structure to meet departmental management objectives

Education:

• First degree in Engineering or Supply Chain Management or Finance or any related discipline 
• Formal Project Management certification or training would be an advantage.
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Experience working in a medium organization.
• Experience in a supply chain management function.
• Experience in operations or planning background in Telecommunications.
• Project Management certification experience 
• High Proficiency in Excel and PowerPoint Usage

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Reports To: General Manager - Financial Integrity

Division: Finance

Mission:

The Senior Manager, Change Management in the Business Assurance team is responsible for leading and coordinating change initiatives-particularly those driven by IT and Network-that impact MTN Nigeria's revenues, costs, margins and customer experience. The role ensures that such changes are well-governed, risk-informed, and successfully embedded across the business to safeguard financial integrity and enhance operational performance. Key aspects of this role include:

• Driving cross-functional change management for enterprise-wide projects, ensuring financial and operational impacts are identified, assessed, and mitigated.
• Collaborating with IT, Network, Commercial, and Finance teams to embed risk controls and ensure changes are aligned with strategic objectives.
• Ensuring business readiness through structured stakeholder engagement, communication, training, and post-implementation monitoring.

Description:

• Drive change initiatives that support the assurance of revenue, prevention of leakage, and improved return on technology and network investments.
• Collaborate in cross-functional reviews of business processes and change projects to identify control enhancements and operational efficiencies, targeting measurable cost savings and improved financial outcomes.
• Provide risk and control insights during contract and vendor reviews, ensuring that financial impacts are well understood, and MTN’s value creation philosophy is upheld.
• Lead the risk assessment and control integration for enterprise-wide changes, especially those involving IT and Network systems, to ensure financial and operational risks are identified, prioritized, and mitigated during planning and execution.
• Serve as the key Business Assurance representative in change governance forums, providing control and risk insights during the design and rollout of new systems, products, or platforms to prevent revenue leakage and operational disruption.
• Continuously review and enhance internal policies, processes, and procedures to ensure changes are aligned with best practices, evolving business needs, and MTN Nigeria’s commitment to financial integrity and margin protection.
• Support the GM in defining a transformation roadmap for Business Assurance, with clear milestones that strengthen cross-functional collaboration, embed ownership of controls, and promote a culture of risk-aware execution.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train Revenue Assurance team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Education:

• First degree in Data Analytics/Engineering/Accounting/Finance/Audit/Numerate Disciplines
• Advantageous–Post Graduate Qualification – CISA/CISM/CRISK/MBA/ACA/ACCA/Fraud Certification (CFE).
• Advantageous–Previous telecom/banking fraud experience.
• Fluent in English

Experience:

9 - 17 years’ work experience which includes the following:

• At least 5 years in a Fraud Management role in a global telecommunications company.
• At least 5 years in relevant sector/ industry relevant role, i.e. banking, finance, technology.
• Experience working in a global/multinational enterprise with experience working in emerging markets.
• At least 2 years of experience in systems audit and/or advisory organizations.
• Proven track record of technology transformation involvement and part of the delivery team.

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Mission:

• To promote the MTN brand and deliver on the monthly sales target and other expectations as required by the Sales & Distribution division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SIM Registration Acquisition Agents.

Description:

• Ensure an increase in sales, activations, and product penetration by ensuring brand visibility within assigned territory.
• Review channel operations and stock levels and ensure proper stock management in the channel in order to meet customer demands.
• Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and increased product knowledge, as well as identify developmental opportunities for team members.
• Oversee and coordinate all technical activities and the activities of team members, and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to team members and other operational staff and communicate service standards to ensure that targets are achieved.
• Work with other units/departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.

Education:

• A first degree (B.Sc. or HND) in any Social Science degree or related discipline
• Fluent in English

Experience:

3 - 7 years’ experience including:

• Experience using data mining tools
• Telecoms experience would be an added advantage