Analyst - Change Management at MTN Nigeria

Mission:

• To support revenue assurance functions in the business to minimize revenue loss from daily operations and identify revenue leakage

Description:

• Monitor and report on the financial impact of change initiatives, highlighting risks to revenue, cost, and compliance.
• Design and implement dashboards/tools for tracking change effectiveness, SLA adherence, and risk exposure.
• Support audits and impact analysis related to system changes, ensuring change integrity aligns with financial controls.
• Perform detailed post-implementation audits of system and process changes to validate execution against approved scope.
• Analyze change logs, configurations, and related documentation to identify gaps or potential assurance breaches.
• Collaborate with IT, Network, Finance, and all other Business teams to ensure end-to-end visibility across the SDLC and change lifecycle.
• Document investigations, quantify and develop root cause analysis, and suggest resolutions to change-related incidents
• Track and report change-related KPIs to key stakeholders, enabling proactive decisions and transparency in governance.
• Support Change Advisory Board operations with accurate data, insights, and recommendations to enhance decision-making.

Education:

• First degree in any related discipline 
• Fluent in English 
• Professional certifications (CISA, ITIL, Data Analytics) or an MBA is desirable

Experience:

3 - 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium/large organization. 
• IT or system audit and data analysis experience
• Professional experience in business process modeling and re-engineering
• Professional experience in change control processes, systems audits and risk assessment.
• Experience in the telecommunication industry or any of the leading professional services firms is desirable.