Latest Jobs at IT Horizons Limited

Job Summary

• As a network and collaboration engineer, you will be responsibility for deploying, manage and support enterprise networks.
• Configure, install, support, and troubleshoot voice, video and enterprise network equipment.
• Your role will include designing system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems, as necessary.
• Oversee and execute planned network maintenance activity while minimizing impact to services.
• You will also need to be able to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers.
• Provide technical leadership on operational and project related work.
• Design and implement plans to introduce new technology into the voice, video and enterprise networks while minimizing network outages and insuring a seamless end-user experience.
• Collaborate with assigned team responsible to maintain and enhance the overall performance and availability of network infrastructure solutions to include data, video, voice, and wireless.
• Analyze technologies and recommend upgrades/changes based on assessments of the organization's current and future network technology needs. In this role, you will be responsible for designing and deploying enterprise solution architecture, coordinating installations and migrations, and managing SLAs for IP telephony applications.
• You may also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries. Performance of the solutions will be evaluated from time to time as deem fit by the organization.
• You will be part of a team that is responsible for designing and developing scalable solutions that is in line with customer requirement. You will be involved in project delivery and support activities from time to time as deem fit.

Job Responsibilities

• Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Oversee and execute planned network maintenance activity while minimizing impact to services.
• Provide technical leadership on operational and project related work. Design and implement plans to introduce new technology into the voice, video and enterprise networks while minimizing network outages and insuring a seamless end-user experience.
• Conduct thorough analysis of service results and respond to any escalated service delivery issues in a timely manner.
• Design solutions and create implementation and support models for technology encompassing a specific specialization or platform.
• Configure, install, support, and troubleshoot voice, video and enterprise network equipment.
• Work effectively with other IS teams and outsourcing provider(s) to ensure technology solutions are effectively managed and performed.
• Review reports to ensure all services are completely and successfully delivered. Proactively intervene to correct problems when they are encountered. Use metrics to improve processes.
• Assist in the development of voice and video network operations processes, procedures, and documentation.
• Interface with the business users to elicit and define network communications requirements.
• Perform other duties as requested.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
• Establishing the customer environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment.
• Analyzing existing VoIP networks and computer systems.
• Developing architecture plans for voice and data services.
• Installing network hardware modules including IP and PBX communication servers.
• Designing and implementing Cisco Unity systems.
• Troubleshooting VoIP network issues.
• Analyzing and upgrading network security systems and protocols

Professional Certificates

• CCNP (Cisco Certified Network Professional), CCNP - Collaboration (Cisco Certified Network Professional - Collaboration), Security (Cisco Certified Network Professional - Security), ITIL, MSCA, MSCE.

Experience:

• CCNP level certification. Substantiated experience may substitute.
• Cisco Unified Border Element (CUBE) and SIP Trucking
• Cisco UC Manager Automation
• Cisco Voice IOS Gateways with H.323, MGCP
• Cisco Jabber, WebEx, Zoom, etc.
• Cisco Contact Center (UCCX/PCCE)
• Analytical and problem- solving ability.
• Cisco Unity Voicemail
• Cisco Telepresence Management Suite (TMS), Telepresence Server
• Cisco IP Phones
• In-depth understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Hands-on experience with monitoring, network diagnostic and network analytics tools

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Job Summary

• This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
• You are ultimately responsible for achieving IT Horizons Limited’s goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
• This will entail ensuring projects are delivered to time, on cost and quality for all IT Horizons present and future customers.
• You will be responsible for ensuring the company chosen project methodology is abided by.
• You will give accounts on project cost, ensuring profitability.
• You are also responsible for quality delivery and gives updates when required on status of project assigned. You will also take leadership in project delivery that includes both internal and external resource.

Job Responsibilities

• Establishes and monitors adherence to Head & Service delivery as well as planning & controls standards
• Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
• Ensures products and services are purchased in the most cost- and time-efficient manner.
• Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.
• Measure progress of work against weekly target, work/project scope and deliverables.
• Ensures the delivery of services to customers within the agreed scope of work and timeline.
• Provide accurate documentation of project and services delivered to customers on the departmental online repository.
• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
• Develops full-scale project execution plans and related communication documents
• Ensure projects are delivered within scope, cost and time committed to customer.
• Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes
• Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.
• Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company
• Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership
• Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks.

Qualifications

• PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
• Relevant management qualification or training.
• Experience in working as a Project Manager in the ICT industry or ICT Consulting.