Latest Jobs at Internet Solutions Nigeria Limited (ISN)

Main Job Tasks and Responsibilities

• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Education and Experience

• HND/B.Sc: Computer Science, Electrical Electronics Engineering or relevant discipline
• Relevant Professional qualification is required
• Minimum of 5 years’ customer service experience in similar job in ISP/Telecomms firm
• Supervisory experience with in-depth knowledge of customer service principles and practices
• Proficiency in CRM systems

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Job Description

• Coordinate and Perform all Rigging task
• Attending to Clients complaints – Troubleshooting and follow up to job completion as may be assigned
• Installations and Service of Radios and other hardware
• Periodic visit to Base Stations and Client Premises for QOS Reports
• Conducting and Managing Site Surveys.

Requirements

• Degree and professional qualification in relevant course
• Minimum of 2 years experience in similar field