Customer Care Manager at Internet Solutions

Main Job Tasks and Responsibilities

• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Education and Experience

• HND/B.Sc: Computer Science, Electrical Electronics Engineering or relevant discipline
• Relevant Professional qualification is required
• Minimum of 5 years’ customer service experience in similar job in ISP/Telecomms firm
• Supervisory experience with in-depth knowledge of customer service principles and practices
• Proficiency in CRM systems