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  • Posted: Aug 2, 2018
    Deadline: Aug 4, 2018
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  • Internet Solutions Nigeria Limited (ISN) is a leading connectivity provider serving a diverse client base in various sectors in Nigeria. Since inception in 1997, the company’s customer base has escalated to over 200 organisations which include multinational and local corporations. ISN provides a broad range of connectivity services and integrated solut...
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    Customer Care Manager

    • Job Type
    • Qualification
    • Experience 5 years
    • Location
    • Job Field Customer Care 

    Main Job Tasks and Responsibilities

    • Develop and implement customer service policies and procedures
    • Define and communicate customer service standards
    • Review and assess customer service contracts
    • Oversee the achievement and maintenance of agreed customer service levels and standards
    • Direct the daily operations of the customer service team
    • Plan, prioritize and delegate work tasks to ensure proper functioning of the department

    Education and Experience

    • HND/B.Sc: Computer Science, Electrical Electronics Engineering or relevant discipline
    • Relevant Professional qualification is required
    • Minimum of 5 years’ customer service experience in similar job in ISP/Telecomms firm
    • Supervisory experience with in-depth knowledge of customer service principles and practices
    • Proficiency in CRM systems

    Check how your CV aligns with this job

    Method of Application

    Applicants should send their Resume to: tm@isn.ng with "CCM18" OR RIG Kano as the subject of the mail.

     

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